Lead, Patient Access

2 months ago

Janesville, United States Mercy Health System Full time

Overview:

  • Patient Access Lead, Registration, Days, Janesville, 80 Hrs / 2wks

Plans and supervises activities within the Office of Patient Access Management. Develops and updates department workflows and expectations. Assigns work and coordinates activities to maintain efficient workflow. Monitors quantity and quality of work performed. Interviews, trains, supervises and evaluates employees. Maintains equipment and supplies for the department. Participates in process improvement activities and makes recommendations for new/revised policies, procedures and workflows. Considers impacts and anticipates barriers and develops alternatives. Must have knowledge of all software systems. Must understand Mercyhealth policies and procedures pertinent to operations and must understand revenue cycle operations. Assigned Departments include all access areas (hospital registration, patient financial counselors, registration specialists, precertification, referral specialists, etc.) This position will also provide dotted line oversight to other front end operations such as reception and patient service representative in conjunction with clinic and hospital leadership.

Responsibilities:
  • Organizing work to achieve maximum efficiency. Plans work assignments to meet deadlines and priorities.
  • Monitors quality of work by conducting audits of departmental outputs and ensures all associated processes are followed.
  • Monitors and ensures that all work queues related to department functions are worked within the established guidelines.
  • Responsible for monitoring petty cash, deposit pickups and change requests and ensuring that all cash handling and compliance procedures are being followed.
  • Revises, develops and implements policies and procedures to maintain proper workflow for Patient Access teams.
  • Assists supervisor or manager in educating staff of any changes pertinent to their roles.
  • Completely performs functions of the assigned staff and is a subject matter expert for frontline access operations.
  • Provides department orientation and coordinates training for all new or established partners within the Patient Access team.
  • Thinks critically about department operations and implements improvements.
  • Participates in process improvement activities and makes recommendations for new/revised policies, procedures and workflows. Considers impacts and anticipates barriers and develops alternatives.
  • Collaborates and communicates with other departments to solve cross-departmental issues and conflicts.
  • Provides daily oversight of activities of partners and provides input to performance evaluations. Conducts employee review with presenting and discussing pertinent review findings and recommendations. When deficiencies are noted, monitors employee performance to assure that corrective action is taken.
  • Provides high level service recovery to assist with the follow up on patient billing concerns/complaints.
  • Coaches and supports Patient Access team members on analysis and decision making methods and tools.
  • Conducts ongoing training sessions for employees related to Patient Access and front end Operations. Evaluates training needs and registers staff as needed
  • Approves ordering of supplies
  • Provides advice and consultation to employees concerning office objectives and policies
  • Reviews and updates educational material to ensure partners have current resources.
  • Provide feedback to outside departments related to Patient Access and Revenue Cycle policies and procedures.
  • Maintains department schedules, staff time off and attendance, approves payroll
Education and Experience:

High school diploma or equivalent required.
Associates degree in a business or healthcare field preferred.
Two years of patient access, revenue cycle or other healthcare experience required, with emphasis in access services, POS collections, registration, scheduling, insurance verifications/authorization or customer service required
One year prior supervisory related experience required.

Certification/Licensure:

Certification related to health care revenue cycle (Epic, HFMA, etc.) or an equivalently designated certification approved by management within 1 year.

Special Physicial Demands:

The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.
Patient Registration Lead can be required to perform with the same special physical demands of Patient Registrar. This includes medium work exerting 10 to 25 lbs of force frequently and 25 to 60 lbs of force occasionally. While performing the duties of this job, the employee is frequently required to sit, handle, finger, feel, reach, talk and hear. The employee is occasionally required to stand, walk, stoop, kneel, crouch and crawl. Specific vision abilities required by this job include frequent close vision and ability to adjust focus and occasional distance vision. Prolonged sitting. Manual dexterity needed to operate telephone and keyboard. Must be able to push patient in wheelchair.

Culture of Excellence Behavior Expectations:

  • Patient Access Coordinator

    3 days ago

    Janesville, Wisconsin, United States SSM Health Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Access Coordinator to join our team at SSM Health. As a key member of our patient access team, you will be responsible for communicating with patients, participants, and staff to accurately schedule patients for prescribed procedures and gather necessary demographic, insurance, and...

  • Travel Nurse RN Position

    5 days ago

    Janesville, Wisconsin, United States Access Healthcare Full time

    Job DetailsAccess Healthcare is seeking a travel nurse RN Med Surg for a travel nursing assignment.Key Responsibilities:Provide high-quality patient care in a Med Surg setting.Collaborate with the healthcare team to ensure seamless patient care.Participate in ongoing education and training to stay up-to-date on best practices.Contribute to a positive and...

  • Travel Nurse RN

    5 days ago

    Janesville, Wisconsin, United States Access Healthcare Full time

    Job Title: Travel Nurse RN - Med Surg PositionJob Summary:Access Healthcare is seeking a skilled Travel Nurse RN to fill a Med Surg position. As a travel nurse, you will have the opportunity to work in a dynamic and challenging environment, providing high-quality patient care and developing your clinical skills.Job Responsibilities:Provide direct patient...

  • Travel Nurse RN

    3 days ago

    Janesville, Wisconsin, United States Access Healthcare Full time

    Job Title: Travel Nurse RN - Med Surg PositionJob Summary:Access Healthcare is seeking a skilled Travel Nurse RN to fill a Med Surg position. As a Travel Nurse RN, you will have the opportunity to work in a dynamic and challenging environment, providing high-quality patient care and contributing to the success of our healthcare team.Job...

  • Travel Radiologic Technologist

    5 hours ago

    Janesville, Wisconsin, United States Access Healthcare Full time

    Job Title: Travel Radiologic TechnologistJob Summary:Access Healthcare is seeking a skilled Travel Radiologic Technologist to join our team. As a key member of our diagnostic imaging team, you will be responsible for operating CT scanners to produce high-quality images for medical diagnosis.Responsibilities:Operate CT scanners to produce high-quality images...

  • Registered Nurse

    2 weeks ago

    Janesville, Wisconsin, United States Access Healthcare Full time

    Position Overview:Access Healthcare is currently seeking a dedicated Travel Nurse RN specializing in Med Surg for an exciting opportunity in a dynamic healthcare environment.Key Responsibilities:- Provide high-quality patient care in a Med Surg setting.- Collaborate with healthcare teams to ensure optimal patient outcomes.- Maintain accurate patient records...

  • Travel Respiratory Therapist Position

    4 days ago

    Janesville, Wisconsin, United States Access Healthcare Full time

    Job Title: Travel Registered Respiratory TherapistJob Type: Travel HealthcareLocation: Janesville, WisconsinJob Description:Access Healthcare is seeking a skilled Registered Respiratory Therapist to fill a travel position in Janesville, Wisconsin. As a travel healthcare professional, you will have the opportunity to work in a dynamic environment and gain...

  • Traveling Speech Therapist

    5 hours ago

    Janesville, Wisconsin, United States Access Healthcare Full time

    Job Title: Travel Speech Language PathologistJob Type: Travel Therapy JobLocation: Janesville, WisconsinJob Description:We are seeking a skilled Speech Language Pathologist to join our team as a travel therapist in Janesville, Wisconsin. As a travel Speech Language Pathologist, you will have the opportunity to work with a variety of patients and develop your...

  • Travel Nurse RN

    5 days ago

    Janesville, Wisconsin, United States Access Healthcare Full time

    Job Title: Travel Nurse RN - Med Surg PositionJob Type: Travel NursingLocation: NationwideJob Description:We are seeking a skilled Travel Nurse RN to join our team in a Med Surg position. As a Travel Nurse RN, you will have the opportunity to work in a variety of healthcare settings and gain valuable experience in a dynamic and fast-paced...

  • Travel Nurse RN Position

    4 days ago

    Janesville, Wisconsin, United States Access Healthcare Full time

    Access Healthcare is seeking a travel nurse RN Med Surg for a travel nursing assignment.Job DetailsSpecialty: Medical-Surgical NursingDiscipline: Registered NurseShift: 12 hours, daysEmployment Type: Travel NursingThe pay package is based on 12 hour shifts and 36 hours per week, with a tax-free stipend amount to be determined.About Access HealthcareAccess...

  • Travel Imaging Technologist

    5 hours ago

    Janesville, Wisconsin, United States Access Healthcare Full time

    Access Healthcare is seeking a skilled Travel CT Technologist to fill a 13-week contract in a dynamic healthcare setting.Job DetailsSpecialty: CT TechnologistDiscipline: Allied Health ProfessionalShift: 12 hours, nightsEmployment Type: TravelThe ideal candidate will possess excellent technical skills and a strong ability to work independently in a fast-paced...

  • Patient Care Specialist

    4 days ago

    Janesville, United States Fresenius Medical Care North America Full time

    Job SummaryFresenius Medical Care North America is seeking a skilled Patient Care Specialist to join our team. As a key member of our dialysis healthcare team, you will play a vital role in providing safe and effective dialysis therapy to patients under the direct supervision of a licensed nurse.Key ResponsibilitiesPatient CareAssist patients with their...

  • Registered Nurse

    2 weeks ago

    Janesville, Wisconsin, United States Lead Health Full time

    Job OverviewLead Health is in search of a dedicated travel nurse RN specializing in Med Surg for an exciting opportunity.Position DetailsSpecialty: Med SurgDiscipline: Registered Nurse (RN)Duration: 13 weeks36 hours per weekShift: 12 hours, nightsEmployment Type: TravelWe are looking for a Med-Surg Travel RN who is eager to make a significant difference in...

  • Psychiatrist for Addiction Program with Regional Access

    4 days ago

    Janesville, Wisconsin, United States Mercyhealth (FKA Mercy Health System) Full time

    Job SummaryMercyhealth (FKA Mercy Health System) is seeking a skilled Psychiatrist to join our team in a busy addiction program with easy access to major cities.Key ResponsibilitiesConduct comprehensive initial evaluations and medication management for patients in the Addiction Day Treatment and WINGS (psychiatric day treatment) programs.Provide overall care...

  • Patient Care Technician

    2 weeks ago

    Janesville, United States Fresenius Medical Care North America Full time

    **POSITION FEATURES:** Janesville: Dialysis Training will be provided. **PURPOSE** **AND** **SCOPE:** Functions as part of the dialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse in accordance with organization policies, procedures, and training and in compliance...

  • RN - Medical Nursing Nights

    3 weeks ago

    Janesville, WI, United States Lead Health Full time

    Lead Health is seeking a travel nurse RN Med Surg for a travel nursing job in Janesville, Wisconsin. Job Description & Requirements ~ Specialty: Med Surg ~ Discipline: RN ~ Start Date: ASAP ~ Duration: 13 weeks ~36 hours per week ~ Shift: 12 hours, days ~ Employment Type: Travel We need a Med-Surg Travel RN to make a positive impact on...

  • Registered Nurse

    3 weeks ago

    Janesville, WI, United States Lead Health Full time

    Lead Health is seeking a travel nurse RN Med Surg for a travel nursing job in Janesville, Wisconsin. Job Description & Requirements ~ Specialty: Med Surg ~ Discipline: RN ~ Start Date: ASAP ~ Duration: 13 weeks ~36 hours per week ~ Shift: 12 hours, nights ~ Employment Type: Travel We need a Med-Surg Travel RN to make a positive impact on...

  • Patient Care Technician

    3 months ago

    Janesville, United States FRESENIUS MEDICAL CENTER Full time

    POSITION FEATURES: Janesville: Dialysis Training will be provided. PURPOSE AND SCOPE: Functions as part of the dialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse in accordance with organization policies, procedures, and training and in compliance with regulations set forth...

  • Patient Care Technician

    2 weeks ago

    Janesville, United States Fresenius Medical Care North America Full time

    **POSITION FEATURES:** Dialysis Certification is Required **PURPOSE** **AND** **SCOPE:** Functions as part of the dialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse in accordance with organization policies, procedures, and training and in compliance with regulations...

  • Patient Care Technician

    2 weeks ago

    Janesville, United States Fresenius Medical Care Full time

    PURPOSE AND SCOPE: Functions as part of the dialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse in accordance with organization policies, procedures, and training and in compliance with regulations set forth by the corporation, state, and federal agencies. Responsible for...