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Call Center Representative

4 months ago

Lowell, United States Spherion Full time

Do you have a knack for making people smile, even over the phone? We're on the lookout for a Customer Service Representative who not only knows the ins and outs of solving customer problems but also brings a bit of sunshine to every interaction. If you're ready to join a team where laughter is the best medicine (alongside excellent service, of course), then keep reading

Responsibilities:
Be the hero customers deserve by swiftly resolving their service or billing woes, whether it's swapping merchandise, refunding cash, or smoothing out billing bumps.
Chat it up with customers to address their queries and keep them in the loop on claim investigations ? all while sprinkling in a dash of humor to lighten the mood.
When the going gets tough, don?t fret Just pass along those tricky grievances to the designated superhero departments for further investigation.
Become a master record-keeper, meticulously documenting each customer interaction and action taken, with a wink and a smile.

Working hours: 8:00 AM - 5:00 PM

Skills:
Your verbal and written communication skills are top-notch, but your ability to sprinkle in humor? That's the cherry on top
You've got an eagle eye for detail and the interpersonal skills to match.
Independence is your middle name, and time management is your superpower.
If you can navigate Microsoft Word and PowerPoint with flair, you're already halfway there

Education:
High School

Experience:
1-4 years

Qualifications:
High school diploma or GED preferred.
Previous experience of 2-4 years in customer service or a related field is like the icing on our cake.

Ready to make customers smile while tackling their problems head-on? Don?t wait ? apply now and let the laughter begin

Spherion has helped thousands of people just like you find work happiness Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).

key responsibilities

Be the hero customers deserve by swiftly resolving their service or billing woes, whether it's swapping merchandise, refunding cash, or smoothing out billing bumps.Chat it up with customers to address their queries and keep them in the loop on claim investigations ? all while sprinkling in a dash of humor to lighten the mood.When the going gets tough, don?t fret Just pass along those tricky grievances to the designated superhero departments for further investigation.Become a master record-keeper, meticulously documenting each customer interaction and action taken, with a wink and a smile.

experience

1-4 years

skills

Your verbal and written communication skills are top-notch, but your ability to sprinkle in humor? That's the cherry on topYou've got an eagle eye for detail and the interpersonal skills to match.Independence is your middle name, and time management is your superpower.If you can navigate Microsoft Word and PowerPoint with flair, you're already halfway there

qualifications

High school diploma or GED preferred.Previous experience of 2-4 years in customer service or a related field is like the icing on our cake.

education

High School