Customer Support Technician

4 weeks ago


Cleveland, United States PPG Industries Full time

As a Customer Support Technician, you will be responsible for lab support activity as a member of a team developing and maintaining products for Auto OEM customers. You will support multiple customers and work across managers. This is an onsite position working in Cleveland, OH reporting to a Customer Support Lead.Main Responsibilities:Work with other technical associates to plan, prepare, and execute experiments related to material design and modification.Typical daily work will consist of some standard process activities as well as supporting custom or special projectsWork with teams to support projects focused on customer or production issues.Follow lab standard work for sample preparation and testing of paint samples.Recognize problems and unusual results and identify root causes & countermeasuresInterpret data and make recommendations for future work.Complete proactive 5S and lab upkeep including some maintenance of lab equipment.Adherence to company EHS policy.Qualifications:High School Diploma or GED is required; Chemistry courses preferred3+ years of laboratory experience with paints and coatingsMath and problem solving skills requiredBasic computer skills requiredPPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.



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