Customer Service Rep Associate

2 weeks ago

Ann Arbor, United States University of Michigan Full time
Summary

Specialty Pharmacy Services supports a growing list of patient populations, including Transplant, Hepatitis, Multiple Sclerosis, Rheumatology, and Oncology. Our team is dedicated to supporting our patients comprehensively throughout their entire treatment process. We strive to do so by providing timely and continuous financial counseling, clinical education, and mail-order medication deliveries.

Specialty Pharmacy Technicians work within either the Call Center or Distribution Operations. Requirements, duties, and responsibilities align respectively. Cross coverage and movement between teams is possible dependent on departmental and patient care needs.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits Can You Look Forward To?

  • Excellent medical, dental and vision coverage effective on your very first day
  • 2:1 Match on retirement savings
  • Generous PTO program
Responsibilities
  • Provide top notch customer service through an inbound/outbound call center environment. Demonstrate customer service excellence in answering incoming phones and retrieval of voicemail messages.
  • Efficiently perform general office duties, including faxing, imaging documents, mail sorting and delivery.
  • Route correspondences between teams. May include utilizing including efficient use of the electronic health record system in-boxes, email, fax, etc.
  • Document all patient interactions in appropriate systems and databases.
  • Act as the liaison between teams to ensure timely patient care.
  • Additional duties and responsibilities as assigned.
Required Qualifications
  • High School Diploma or equivalent combination of education and experience.
  • Proficient communication and computer skills are necessary.
  • Reliability and punctuality are a must.
  • Must adhere to a high standard of personal and professional conduct; possess excellent customer service, interpersonal, and written and oral communication skills; and demonstrated ability to interact with a diverse population.
  • Must be an active team player with the ability to work independently; possess strong organization and prioritization skills; ability to handle multiple responsibilities in a fast paced environment and demonstrated problem solving skills.
Desired Qualifications*
  • Call center and clerical experience in a healthcare environment.
  • Familiarity with medical terminology.
  • Knowledge of retail or mail-order pharmacy environments.
  • MiChart, QS1, Jabber/Finesse, Microsoft Suite program knowledge.
Work Schedule

This is a day shift position Monday through Friday with business hours from 9:00 am to 5:00 pm. Closed weekends and holidays. Subject to change based on departmental needs

Work Locations

This position is located at Specialty Pharmacy Services on Joy Rd in Dexter, MI. Potential for hybrid scheduling after completion of onsite-only training period. Hybrid schedule is set by leadership and subject to change based on departmental needs.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses

Application Deadline

Although this Posting End Date may indicate otherwise, this job may be filled and closed any time after a posting duration of seven calendar days.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

PDN-9c09c3b6-b28d-4ca3-ae17-3f88f96ec165

  • Customer Service Rep

    3 weeks ago

    Ann Arbor, United States Domino's Franchise Full time

    Job DescriptionJob DescriptionJob DescriptionMake up to $15/hr with tipsWe are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's...

  • Customer Service Rep Intermediate

    2 months ago

    Ann Arbor, United States Michigan Vein Care Specialists - Ann Arbor Full time

    **Customer Service Rep Intermediate** **How to Apply** A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position. **Summary** The Facilities Service Center...

  • Customer Service Rep Intermediate

    3 days ago

    Ann Arbor, United States Michigan Vein Care Specialists - Ann Arbor Full time

    **Customer Service Rep Intermediate** **How to Apply** A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position. **Summary** The Facilities Service Center...

  • Digital Customer Service Associate>

    3 weeks ago

    Ann Arbor, United States Total Wine & More Full time

    Total Wine & More - JobID: oIeRtfw0 [Retail Associate / Team Member] As a Digital Customer Service Rep, you will: Provide customer service by greeting and establishing a relationship with customers while informing them of our products; Fulfill online orders through product selection, packaging, and order placement; Assist in selecting, sorting, stocking...

  • Digital Customer Service Associate>

    1 month ago

    Ann Arbor, United States Total Wine & More Full time

    Total Wine & More - JobID: ouHdrfwz [Retail Associate / Team Member] As a Digital Customer Service Rep, you will: Provide customer service by greeting and establishing a relationship with customers while informing them of our products; Fulfill online orders through product selection, packaging, and order placement; Assist in selecting, sorting, stocking...

  • Customer Service Rep

    3 days ago

    Ann Arbor, United States Volt Full time

    *** At Volt, our greatest strength is our people*** Volt is immediately hiring a Customer Service/Inventory Clerk for a leading organization in Mount Vernon, WA *** Full Time *** Come create your career with Volt! This position is On-site We have job openings: 2nd Shift- 11am-7pm Pay for this position is $19/hr As a Customer Service Rep you will: Bill...

  • Showroom Customer Service Representative>

    1 month ago

    Ann Arbor, United States FERGUSON Full time

    Ferguson - JobID: R-111612 [Retail Associate / Team Member] As a Showroom Customer Service Rep at Ferguson, you'll: Assist customers on the showroom floor with finished plumbing, lighting & appliance selections; Educate customers on the selection process to create the kitchen and/or bath of their dreams; Build lasting relationships with customers by...

  • Guest Service Rep

    1 month ago

    Ann Arbor, United States Raymond Management Full time

    ** Guest Service Rep** **Job Category****:** Front Desk **Requisition Number****:** GUEST02049 Showing 1 location **Job Details** **Description** We are seeking an engaging individual with strong multi-tasking skills and a passion for working with people. As a Guest Service Representative, you are often the first and last teammate our guests interact with....

  • Guest Service Rep

    3 weeks ago

    Ann Arbor, United States Raymond Management Full time

    ** Guest Service Rep** **Job Category****:** Front Desk **Requisition Number****:** GUEST02049 Showing 1 location **Job Details** **Description** We are seeking an engaging individual with strong multi-tasking skills and a passion for working with people. As a Guest Service Representative, you are often the first and last teammate our guests interact with....

  • Customer Service Rep(01102)

    4 days ago

    Ann Arbor, United States Domino's Pizza LLC Full time

    Company DescriptionJob DescriptionABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time...

  • Customer Service Rep(01102)

    3 weeks ago

    Ann Arbor, United States Domino's Pizza LLC Full time

    Company DescriptionJob DescriptionABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time...

  • Customer Service Rep(01102)

    3 weeks ago

    Ann Arbor, United States Domino's Franchise Full time

    Job DescriptionJob DescriptionJob DescriptionABOUT THE JOBYou got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll...

  • Full Time Customer Service Desk Associate

    2 months ago

    Ann Arbor, United States Von Maur Full time

    A Customer Service Desk Associate provides excellent customer service to customers and employees at the service desk, answers telephones, provides customer charge account services, gift wraps packages, and prepares packages for shipping. Primary job Customer Service, Service Desk, Associate, Customer, Retail

  • Contact Center Customer Advocate

    1 month ago

    Ann Arbor, United States Victory Automotive Group Customer Contact Center Full time

    Job DescriptionJob DescriptionJob Description:Victory Automotive Group Inc. has been recognized as one of the Top 25 ranked Privately Held Companies for 2023! Contact Center Customer Advocate Victory Automotive Group is family owned and operated, since 1997, Victory Automotive Group has more than fifty dealerships across the United States. We provide...

  • Customer service support-transportation

    6 days ago

    Ann Arbor, United States Randstad Full time

    We are seeking a dedicated a call center support rep to join our team. In this role, you will provide exceptional customer service by assisting employees with inquiries due to company vehicle accident, injury or service issues, and ensuring their overall satisfaction. Your empathetic approach, communication skills, and technical knowledge will contribute to...

  • Pharmacy Customer Service Associate

    3 weeks ago

    Ann Arbor, Michigan, United States Walgreens Full time

    Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for...

  • Customer Service

    1 month ago

    Ann Arbor, United States CubeSmart Full time

    **Customer Service** CAROUSEL_PARAGRAPH * Ann Arbor, Michigan * Customer Service/Retail * 14117 ** Share Job** ** Job Description** **Overview** **At CubeSmart, our culture makes the difference. When we say its whats *inside* that counts, we are saying you count** **Responsibilities** **What CubeSmart offers:** NON-TRADITIONAL HOURS COMPETITIVE HOURLY...

  • Customer Service

    3 weeks ago

    Ann Arbor, United States CubeSmart Full time

    **Customer Service** CAROUSEL_PARAGRAPH * Ann Arbor, Michigan * Customer Service/Retail * 14117 ** Share Job** ** Job Description** **Overview** **At CubeSmart, our culture makes the difference. When we say its whats *inside* that counts, we are saying you count** **Responsibilities** **What CubeSmart offers:** NON-TRADITIONAL HOURS COMPETITIVE HOURLY...

  • Retail/Customer Service Associate

    7 hours ago

    Ann Arbor, United States Binson's Hospital Supplies Inc. Full time

    Job DescriptionJob DescriptionAs an industry-leading health care organization, our mission is to provide our communities with “Better Products, Better Services, Better Lives.” We are a dynamic, growing, family-owned company with locations in Michigan, Indiana and Florida. Join our team at Binson’s Medical Equipment & Supplies today!WHAT WE'RE...

  • Customer Service Rep

    2 days ago

    St Ann, United States C&J Rental (Thrifty) Full time

    Job Summary Looking for full time employee, the position will include nights, weekends, and holidays. Please apply in person at 4174 Cypress Rd., St. Ann, MO 63074 Responsibilities: Provide world class customer service by managing the rentals and returns process, in compliance with Thrifty’s policies and procedures Personally welcome customers using with...