Customer service support-transportation

6 days ago

Ann Arbor, United States Randstad Full time

We are seeking a dedicated a call center support rep to join our team. In this role, you will provide exceptional customer service by assisting employees with inquiries due to company vehicle accident, injury or service issues, and ensuring their overall satisfaction. Your empathetic approach, communication skills, and technical knowledge will contribute to enhancing the well-being of our employees while they are on the road. Join us in making a positive impact on individuals' lives.

Schedule: Shift will vary, must have a flexible schedule.

salary: $19 - $20 per hour
shift: Third
work hours: 6 PM - 7:30 AM
education: High School

Responsibilities

Join a team of customer service professionals that takes pride in the support of their customers. In this position you will need the following qualifications to apply: Shifts Available Monday-Friday 6PM to 2:30AM, and 7PM to 7:30AM.

  • Ability to coordinate service repairs by taking incoming calls from employees, law enforcement, claims adjusters, and claims departments.
  • Must Have High Call Volume Customer Service Experience.
  • Excellent typing skills 25-30 wpm, MS Word, Excel, Outlook, and 10-key skills needed.
  • Ability to work a variety of shifts which include days, evenings, nights, and weekends.
  • Track and communicate any issues or problems that arise.
Apply here or by emailing your resume to lisa.thill@randstadusa.com

The essential functions of this role include:
working in a smoke free environment working weekends
Skills Follow-up Active Listening Telephone Etiquette CRM Basic Software Skills Typing Skills Customer Service Basic Computer Skills Customer Relations Customer support Customer Relationship Management
Qualifications Years of experience: 2 years Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

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