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Patient Access Specialist

4 months ago

Overland Park, United States The Staffing Resource Group Inc Full time
Patient Access Specialist

Exciting opportunity with new openings

Job Scope:
The purpose of this position is to help patients get access to the medications and therapies that they need. This role works directly with healthcare providers & insurance plans/payers to gather information about a patient s insurance and the coverage provided for a specific pharmaceutical product. The Patient Access Specialist will support the healthcare providers addressing questions regarding coding and billing and navigating complex reimbursement issues. This position also provides support for Prior Authorizations (PA) for an assigned caseload and helps navigate the appeals process to access medications.

Title: Patient Access Specialist
Planned Start Date: 06/10/2024
Industry: Specialty Pharmacy Care
Work Location: Overland Park, KS
Pay: Up to$21.00hr Pay
Shift Options: M-F 11:30am-8pm (1 hour lunch)
Training Work Hours: 8:30am-4:30pm for 4 weeks
Work Location: Onsite requirement: This team will be onsite during training and the first 90-120 days. Contractors could have the opportunity to work remotely after 90-120 days if performance & attendance metrics are met.
Length of assignment: Temp to hire. If performance & attendance are met, perm role could be offered.

Responsibilities:
  • Customer service for overflow help with ACES.
  • Updating information in accounts from Med Billers and ACES
  • Ensure cases move through the process as required in compliance with company requirements and the organization's defined standards and procedures; in a manner that provides the best level of service and quality
  • Conduct benefit investigations for patients by making outbound phone call to payers to verify patient insurance benefit information, navigate complex reimbursement barriers and seek resources to overcome the barriers
  • Verify patient specific benefits and document specifics including coverage, cost share and access/provider options
  • Identify any coverage restrictions and details on how to expedite patient access
  • Document and initiate prior authorization process and claims appeals
  • Report any reimbursement trends or delays in coverage to management
  • Data Entry
Qualifications:
  • Experience working with databases (CRM preferable) or a tracking system; Salesforce CRM experience preferred
  • Experience working in a health care/pharmaceutical industry environment preferred
  • Understanding of challenges associated with patients medical condition preferred
  • Previous work experience in Specialty Pharmacy or Customer Service preferred
  • Experience working with people in situations that are high-pressure and time-sensitive (either telephone or face-to-face), and that involve solving problems, making decisions, using excellent judgment and customer service skills. This can be obtained through a combination of work experience and post high school education and need not be obtained in a traditional customer service setting.
  • Professional level skills in computer use, including but not limited to Microsoft Office, email, web-based applications, and keyboarding skills.
  • Strong ability to multi-task and strong time management skills
  • Ability to function in a high-volume, fast-paced environment.
  • Dependable and strong work ethic
  • Ability to accept and implement feedback and coaching Specific type of experience preferred

SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.

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