Customer Retention Specialist

3 weeks ago

Irving, United States Neighborly Full time
Customer Retention Specialist

Are you looking for a place where you can bring your organizational skills?

Welcome to Neighborly-the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level.

Bring your experience and be empowered to innovate.

As a Customer Retention Specialist on the Window Genie team, a typical day for you will include:
  • Project Management: Manage and implement various projects and initiatives, such as new product launches, marketing campaigns, and operational improvements.
  • Franchisee Support and Training: Provide ongoing support, training, and guidance to franchisees on operational procedures, marketing strategies, and customer retention techniques.
  • Operational Excellence: Manage and optimize franchise operations, ensuring compliance with brand standards and maximizing profitability.
  • Communication and Collaboration: Effectively communicate with franchisees, internal teams, and external stakeholders to facilitate smooth operations and address concerns.
  • Data Analysis and Reporting: Analyze key performance indicators (KPIs) to identify trends, measure success, and make data-driven decisions to improve performance around Repeat Business System initiative.
Bring your skills and be inspired to achieve success.

(Required qualifications)
  • Experience: 3-5 years of experience in executive/administrative/office support roles, with a strong preference for experience in franchise operations and/or marketing
    • Proficient in relevant software and systems, such as TCN, MailChimp, and financial analysis tools.
  • Skills:
    • Organizational Skills
    • Time Management
    • Communication Skills
    • Interpersonal Skills
    • Problem-Solving
    • Attention to Detail
    • Ability to lift and carry up to 25 lbs.
    • Sense of humor.
  • Education: Bachelor's degree in Business Administration or marketing preferred
  • Schedule / in-office requirements: Hybrid (Monday-Wednesday in office), Irving TX with 10-15% travel required.
Bring your goals and be enabled to reach them.
  • Competitive Pay: Commensurate with experience
  • Schedule: Full-time (40+ hours weekly), Monday- Friday 8PM-5PM
  • Benefits: Check out our benefits offerings here
  • Financial Benefits: Equity and bonus opportunities
  • Perks: We support your well-being with paid time off, holidays, wellness programs, and more.


Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.

Not the right opportunity for you?
Share this job with a friend and follow us on LinkedIn for future opportunity updates.

Brand:
Window Genie

  • Customer Service Retention Specialist

    2 weeks ago

    Irving, Texas, United States ADT Full time

    Our company is a leading provider of security services, and we are seeking a skilled Customer Service Retention Specialist to join our team. In this role, you will play a crucial part in the growth and success of our organization by focusing on customer retention and delivering exceptional customer service experiences.Key Responsibilities:Analyze customer...

  • Retention and Customer Service Representative

    4 weeks ago

    Irving, United States ADT Full time

    What The Role Is: In this Retention and Customer Service Representative role, you will be a Retention Specialist whose role is to retain a customer who wants to cancel their ADT services. You will play a key role in the growth of our organization by Customer Service, Customer Service Representative, Retention, Customer Experience, Representative, Internet,...

  • Franchise Operations Specialist

    2 weeks ago

    Irving, Texas, United States Neighborly Full time

    About the RoleWe are seeking an experienced Customer Retention Specialist to join our team at Neighborly. In this role, you will be responsible for providing ongoing support, training, and guidance to franchisees on operational procedures, marketing strategies, and customer retention techniques. You will also analyze key performance indicators (KPIs) to...

  • Customer Loyalty and Retention Manager

    2 weeks ago

    Irving, Texas, United States Neighborly Full time

    Job DescriptionWe are seeking a highly skilled Customer Retention Specialist to join our team at Neighborly. In this role, you will be responsible for managing and optimizing franchise operations, ensuring compliance with brand standards and maximizing profitability. You will also effectively communicate with franchisees, internal teams, and external...

  • Retention and Customer Service Representative

    4 days ago

    Irving, United States DEFENDERS Full time

    Company Overview: ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and...

  • Retention and Customer Service Representative

    5 days ago

    Irving, United States Defenders Full time

    Company Overview:ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and...

  • Retention and Customer Service Representative

    5 days ago

    Irving, United States ADT Full time

    Job DescriptionWhat The Role Is: In this Retention and Customer Service Representative role, you will be a Retention Specialist whose role is to retain a customer who wants to cancel their ADT services. You will play a key role in the growth of our organization by serving as an expert problem solver in a retention and sales capacity.You will handle a high...

  • Retention Solutions Specialist

    3 weeks ago

    Irving, Texas, United States Defenders Full time

    We're Defenders, a leading provider of electronic security and monitoring services. Our mission is to help families, businesses, and individuals feel safe and secure in their homes and communities. We're committed to delivering exceptional customer service, innovative solutions, and cutting-edge technology to exceed our customers' expectations.As a Customer...

  • Call Center Retention Specialist

    5 days ago

    Irving, United States SiriusXM Radio, Inc. Full time

    Who We Are:SiriusXM and its brands (Pandora, SXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our...

  • Senior Director, Retention Marketing

    4 days ago

    Irving, United States SiriusXM Radio Full time

    Senior Director, Retention MarketingWho We Are:SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with...

  • Senior Director, Retention Marketing

    4 days ago

    Irving, United States SiriusXM Radio Full time

    Senior Director, Retention MarketingWho We Are:SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with...

  • Customer Relations Manager

    1 week ago

    Irving, United States Pinnacle Propane Full time

    Job Title: Customer Relations Manager FLSA Status: Exempt (Full Time) Reports To: Commercial Sales Director Position Summary The Commercial Sales & Operations Manager will manage a team of Sales Specialists, and supports the Outside Sales Team focusing on B2B customers and managing providing exemplary service, streamlining the on-boarding process, assisting...

  • Customer Service Specialist

    3 weeks ago

    Irving, Texas, United States 214 Consulting LLC Full time

    Customer Service SpecialistAt 214 Consulting LLC, we're seeking a Customer Service Specialist to join our team. As a Customer Service Specialist, you will be responsible for cultivating short-term customer relationships through exceptional service. You will also develop skills in team leadership and management, master effective sales and marketing...

  • Customer Relations Manager

    6 days ago

    Irving, United States Pinnacle Propane Full time

    Job DescriptionJob DescriptionJob Title: Customer Relations ManagerFLSA Status: Exempt (Full Time)Reports To: Commercial Sales DirectorPosition SummaryThe Commercial Sales & Operations Manager will manage a team of Sales Specialists, and supports the Outside Sales Team focusing on B2B customers and managing providing exemplary service, streamlining the...

  • Customer Service Specialist

    2 weeks ago

    Irving, Texas, United States Millenium Events Management Full time

    We are seeking a Customer Service Specialist to join our team at Millenium Events Management. As a Customer Service Specialist, you will be responsible for providing exceptional customer service and sales support to clients and customers.About the RoleIn this role, you will be responsible for developing and maintaining strong relationships with clients and...

  • Customer Service Specialist

    4 weeks ago

    Irving, Texas, United States Jason's Deli Full time

    As a Customer Service Specialist at Jason's Deli, you'll play a vital role in delivering outstanding customer experiences. Your primary responsibilities will include:Providing top-notch service to customers while maintaining a positive attitude.Maintaining a clean and organized workspace, adhering to sanitation guidelines.Ensuring accurate order fulfillment...

  • Customer Experience Specialist

    2 weeks ago

    Irving, Texas, United States Adrian Howard - State Farm Agency Full time

    Customer Experience Specialist Job DescriptionThe ideal candidate will be able to establish trust with customers and provide exceptional service, ensuring their needs are met and exceeded.Benefits:Salary plus bonusPaid time off (vacation and personal/sick days)Valuable experienceGrowth potential/Opportunity for advancement within the...

  • Customer Service Specialist

    4 weeks ago

    Irving, Texas, United States Cash America Full time

    **Job Title:** Customer Service SpecialistWe are seeking a skilled Customer Service Specialist to join our team at Cash America Pawn. This is a part-time position that requires strong customer service skills, the ability to work in a fast-paced environment, and a passion for sales.**Salary:** $10-$14 per hour, plus commission opportunities**Job...

  • Customer Experience Specialist

    19 hours ago

    Irving, Texas, United States Sally Beauty Full time

    Sally Beauty is seeking a Customer Experience Specialist to join our team. In this role, you will be responsible for creating a positive and engaging experience for our customers, recommending products that meet their needs, and staying up-to-date on the latest beauty trends.The ideal candidate will have a strong background in customer service and sales, as...

  • Customer Experience Specialist

    2 weeks ago

    Irving, Texas, United States Saxet Equity Holdings Stonedyke Inc Full time

    We are seeking a skilled Customer Experience Specialist to join our team at Norm Reeves Hyundai Genesis Irving in Irving, TX. This is a full-time opportunity with a salary range of $45,000 - $140,000 per year.In this role, you will be responsible for providing exceptional customer service, including greeting and assisting guests, offering test drives, and...