Customer Service Representative

2 weeks ago

Grand Forks, United States Rydell Company Inc. Full time

**What Were Looking For**

Rydell Auto Center is looking for a Body Shop Customer Service Representative to help support our Body Shop business and to provide our customers with exceptional experiences. The ideal candidate will flourish in a fast-paced and professional workplace.

At Rydell Auto Center, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Rydell is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

**Schedule/Pay**

* Schedules available are 7am-4pm, 8am-5pm or 9am-6pm and every 7th Saturday from 8am-1pm

* Pay range is $15-$18/hour based on experience

**Benefits**

* Above average health, vision, and dental insurance with family and child coverage

* Short and long term disability insurance and life insurance at group rates

* After 1 year, a 401(k) with company matching dollars up to 4%

* Paid time off

* We also offer great in-house benefits including discounted services, an employee vehicle purchase program and paid time off to volunteer

**Responsibilities**

* Greet guests and guide them through the after accident procedures, either in person or over the phone

* Explain written estimate to guest

* Send glass claims to insurance for approval

* Check in with customers daily, via email or phone, to keep them up to date on their vehicle's repairs

* Ask for feedback from guests after vehicle repair has been completed

* Work with Estimator and Body Shop Foreman to stay knowledgeable on guest's vehicles

**Qualifications**

* Minimum of 1-2 years previous customer service experience is desired but not required. Training will be provided for the right person

* Ability to communicate with a diverse population of people while showing empathy for their sometimes stressful situations

* Confidence to handle high volume guest needs with limited supervision

* Ability to read/interpret documents such as safety rules, operating, and maintenance instructions and procedures manual

* Ability to write routine reports and correspondence

* Excellent listening and communication skills, high level of initiative, and ability to work in a team.

* Basic MS Office knowledge; computer software, internet proficiency, and general math skills

* Experience in the estimating/body shop/automotive field Insurance company a big PLUS

* Professional appearance in accordance with body shop policies / dress code

*We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test.*

**Apply for Customer Service Representative**

First name Last name Email address Phone number I would like to receive updates about my application via SMS Address (optional) City (optional) State/Province Zip/Postal Code Yes No Please add your resume (optional) 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE optional Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. Please add your cover letter (optional) 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE optional Please add your cover letter 10MB limit; .pdf, .doc, and .docx file types are accepted. Desired compensationEducation Highest level of education completed Signature and Verification

I certify that answers given herein are true, accurate, and complete to the best of my knowledge. I authorize investigation into all statements I have made on this Form as may be necessary for reaching an employment decision. In the event I am employed, I understand that any false or misleading information I knowingly provided herein or in subsequent interviews may result in discharge and/or legal action. I understand that this Career History Form is not the sole basis from which a hiring decision has been made, and understand that this Form will be used in conjunction with a series of interviews and assessments to determine my suitability for the role to which I am applying.

Full Name Date: 2/3/2022

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