Chantecaille Beauty Sales Associate-Scottsdale

1 month ago

Maricopa, United States Neiman Marcus Full time
Job Description

Neiman Marcus Group is a relationship business that leads with love in everything we do-for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. Our brands include Neiman Marcus and Bergdorf Goodman. Your Role As A Beauty Sales Associate you will lead the Beauty Sales effort by assisting the Neiman Marcus Customer, primarily on the assigned vendor line, as well as with their needs throughout the Beauty Department and Store. As a Beauty Sales Associate you will work on-site in your assigned store and will report to the Beauty Sales Manager. What You'll Do
  • Lead the Beauty Sales effort by assisting the NM Customer, primarily on the assigned vendor line, as well as with their needs throughout the Beauty Department and Store
  • Support other Associates with product knowledge and closing sales when appropriate
  • Develop customer relationships by consistently delivering high levels of service as the beauty expert and store representative
  • Utilize technology tools and clientele resources to establish, develop, and maintain client relationships
  • Help manage stock and communicate any opportunities with selling trends and out of stock/overstocked merchandise
  • Communicate with the Sales Manager and vendor all customer feedback relating to the vendor's products
  • Maintain visual standards of the vendor and the store.
  • Work with the store's visual team as needed to ensure area is properly merchandised.
  • Maximize Relationships to ensure successful planning and execution of event
What You Bring
  • You should be knowledgeable in developing a clientele base and possess strong sales, customer service, merchandising and organizational skills.
  • Product knowledge and consultation experience required.
  • Motivated with a proven ability to set and achieve sales goal
  • Exceptional with technology and has experience selling to clients using digital tools
  • Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays
Qualifications:

Purpose

To acquire, cultivate and maintain relationships with our clients through deep product knowledge, personal engagement and luxury service.

Enhance the client experience
  • Greets and welcomes clients throughout all areas of the store
  • Connects with clients in a friendly and meaningful way
  • Provides clients advice and knowledge that they may not have realized they needed
  • Makes every client interaction a personal and seamless experience
  • Exhibits behaviors that support client satisfaction goal (KPI)
Boost sales through omni channel and out of home base selling
  • Educates self and client on merchandise, events, promotions, policy and services
  • Demonstrates expert styling and brand knowledge
  • Recommends merchandise based on expert product knowledge and client preferences, regardless of department or channel
  • Graciously takes returns and offers options based on client's needs
  • Takes an omnitude approach to identify and recommend merchandise across all channels
  • Utilizes selling tools and store technology to sell across all channels effectively
  • Promotes benefits of the InCircle program and opens new accounts
  • Achieves personal sales and out of home base selling goals (KPI)
Cultivate and grow client base
  • Cultivates the client relationship through personalized connection
  • Acquires and builds client base primarily through forming relationships with new clients and retaining/building spend of existing clients
  • Ability to strategize own business and be self-motivated; takes initiative to increase individual productivity through out of home base selling and strong client relationships
  • Utilizes digital tools and social media to connect with clients, serve their needs, and follow up as necessary
  • Proactively utilizes mobile devices and selling technology to communicate with clients and expand the business

Champion operational excellence
  • Assists in operational tasks (actively maintains selling floor, fills in stock, cleans fitting rooms, returns merchandise to other departments)
  • Ensures audit compliance
Contribute to team success
  • Partners with others to provide the best client experience
  • Actively creates a positive work environment through teamwork and collaboration
  • Maintains positive working relationships throughout the company

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