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KERING EYEWEAR Customer Service Specialist

4 months ago

Bridgewater, United States Kering Full time

Summary
Kering Eyewear is the one and only Luxury Eyewear company.

Kering Eyewear is part of the Kering Group, a global Luxury group that develops a series of renowned Houses in Fashion, Leather Goods and Jewelry.

Founded in 2014, Kering Eyewear is the most relevant player in the Luxury Eyewear market segment. The Company designs, develops and distributes eyewear for a complete and well-balanced portfolio of 14 brands, which includes the Proprietary brands LINDBERG, the undisputed design luxury Danish eyewear company, and Maui Jim, recognized for its outstanding lens technology and distinctive Hawaiian heritage, as well as the Houses brands Gucci, Cartier, Saint Laurent, Bottega Veneta, Balenciaga, Chlo, Alexander McQueen, Montblanc, Dunhill, Alaa, Zeal and Puma.

Job Description

We are currently seeking a Customer Service Specialist for our office in Bridgewater (NJ) who will be part of our Customer Operations Team.

Mission

  • Managing the order to cash flow of the allocated customer portfolio in a timely and accurate fashion Working along with the sales team on delivering customer service excellence
  • Ensuring compliance with sales business policies
How you will contribute
  • Managing customer master data ensuring timely maintenance, accuracy, completeness and integrity of all information
  • Managing order flow from order acquisition to order entry in compliance with agreed trade terms
  • Managing delivery flow by liaising directly with planning, logistics and customer whilst acting as first point of contact in the event of any query/issue
  • Managing backorders ensuring a clean portfolio.
  • Managing goods returns in compliance with agreed trade terms
  • Acting as customers first point of contact in case of commercial, logistics, product claims
  • Supporting sales events such as Buying Days, brands/product presentations, customers onsite trainings, customers visits, etc. through active participation in both organizational preparation and execution
  • Issuing sales/customer-related reporting to the benefit of both sales team and customer
  • Implementing and enhancing customer service-related procedures, processes and systems
  • Participating to ad hoc sales-related activities and/or projects
Who you are
  • 1-2 years of work experience in a B2B customer service environment preferred
  • Proven customer facing experience
  • Sales experience within a controlled environment of advantage
  • Experience with SAP implementation of advantage
  • 2-4-year Degree in Business Management preferred
  • Good business knowledge of order-to-cash flows.
  • Working knowledge of Incoterms and customs rules.
  • Good working knowledge of Office Pack (Outlook, Excel, Power Point, Word).
  • Good knowledge of sales principles and methods
  • Fluent English and Spanish
  • Team player
  • Customer-oriented
  • Problem solving
  • Negotiation-oriented
  • Focus on results
  • Self-motivated
  • Passion and enthusiasm
  • Curious and innovative


Why working with us?

This is a fabulous opportunity to join the Kering Eyewear adventure and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

Job Type
Regular

Start Date
2024-06-17

Schedule
Full time

Organization
Kering Eyewear USA Inc.