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Application Reliability/Site Reliability Engineer
2 months ago
International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. We were founded on the principle of putting our clients’ employees first and this is still true today. Led by 5,200 medical professionals and 200 security specialists our teams work night and day to find solutions to protect our clients and their employees in whatever situation they may be facing; we assess, advise and assist from a medical, security and logistical perspective on a global scale to protect and save lives and thereby enable our clients to achieve their business goals. As we’ve delivered on this mission over the last 35 years, we have become the market leader in global telehealth services and digital health solutions for an extensive client base of Fortune 500 companies, NGO’s and governments around the world.
About The Role
The Application/Site Reliability Engineering Group supports all public-facing customer web applications within International SOS. The Application Reliability Engineer position in ABL will be responsible for building capabilities within the L2 Application Cloud Operations Functions and maintaining and enhancing existing systems to meet client requirements while enhancing software efficiency.
Key Responsibilities
Required Skills and Knowledge
A successful person in this role will build good relationships with other team members within the ABL group as well as other offshore technical teams and other functional business groups. The Application Reliability Engineer serves as the trusted IT advisor to the Director of Application Cloud Operations. Software Development of Internet/intranet applications throughout best practices development life cycle; determining design methodologies and tool sets; designing and conducting unit tests.
Troubleshoots and triages complex problems with internal/external applications
Performs root cause analysis of incidents and aggregates findings to fuel Problem Management processes
Recommends system solutions by comparing advantages and disadvantages of custom development and purchase alternatives.
Leads initiatives by coordinating requirements, schedules, and activities; contributing to team meetings.
Supports operations team and business users by assisting in developing documentation.
Updates job knowledge by researching new internet/intranet technologies and software products; participating in educational opportunities; reading professional publications.
Required Skills And Knowledge
Utilize strong product knowledge to analyze new product requirements and coordinate the activities of the development team
Experience with Low-Code development platforms such as OutSystems and KONY
Experienced with cloud-based identity and access management providers such as Okta
Strong understanding of security concepts such Active Directory, LDAP, SSO/SAML
Experience with API management technologies such as MuleSoft, Hasura GraphQL
Experience performing integration use cases involving multiple systems and complex business logic tying in system, process, and experience API layers
Solid knowledge of: REST, SOAP, HTTP, JSON, XML, WCF
Run infrastructure and applications with modern tools and automation like Puppet, Terraform, Kubernetes, etc.
Develop a comprehensive monitoring and alerting alert on symptoms and potential issues to prevent outages.
About You
Should have sense of ownership, urgency and self-motivation
Affinity to work in international and multi-cultural environment with a good English written & verbal communication skill, and interpersonal skills
Ability to create concise and clear technical documentations and review the technical deliverables.
Ability to learn new technologies as required
Ability to work on multiple projects with limited day to day guidance
Ability to interpret a variety of instructions provided in written, oral, diagram, or schedule form including the aptitude to take non-technical requirements and convert them into technical requirements.
About You Cont
Minimum 3 years progressive software development experience.
Experience leading the development of mid-sized web applications, while utilizing best practices object oriented, test driven methodologies
Experience in projects related to travel data management industry
Exposure and expertise in leading business and IT teams in the design, development, testing and delivery of large-scale process change is a plus.
Minimum 3 years managing Azure, AWS or other cloud based workloads
Prior Experience with DevOps practices
Bachelor of Science or Master of Science in a computer-related field or equivalent experience
Professional certifications such as MCTS, MCPD, MCAD, MCSD, Java, J2EE, AWS certificates or SQL Server is a plus.
English and proficiency in any second languages
May require work in shift.
Benefits
Competitive salary and incentive program
Warm, supportive, and open company culture
An opportunity to thrive in a global environment
Hybrid working
Competitive comprehensive benefits and vacation package
International SOS is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.
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