Store Operations Associate, Order Fulfillment

4 days ago

New York, United States Mashburn LLC Full time
WHAT IS THE BRAND?

Mashburn is an Atlanta-based apparel and lifestyle brand launched in 2007 with a single passion: taking care of people. The company designs, manufactures, and markets a nationally recognized assortment of menswear (Sid Mashburn) and womenswear (Ann Mashburn) alongside other high-quality, iconic brands. We want to be the world's go-to omnichannel lifestyle shop - a place that embodies service and style, accessibility, and luxury, and, for us, the very best of everything. Most excitingly, our story is still unfolding, and incredible growth opportunities lie ahead....

WHAT IS THE JOB?

As a Part-Time Store Operations: Order Fulfillment Associate you are the store's central nervous system, with a direct impact on our high customer service levels and growing sales by managing the accuracy, organization, and timely flow of all incoming and outgoing inventory. You will use critical thinking and creative solutions to troubleshoot, solve and remedy any inventory-related discrepancies. You will maintain our brand standards, identify ways to improve our operational processes, and continue to support the growth of both your store and all channels. This is an hourly, non-exempt position.

WHAT ARE THE RESPONSIBILITIES?
  • Responsible for omni-channel order fulfillment from your store
  • Proactively troubleshoot any items not found for omni-channel orders to maintain inventory integrity and on time deliveries
  • Ensure orders are sent out following correct process and packing standards
  • Consistent order management to maintain and meet deadlines
  • Additional operational support during high volume times can include but not limited to:
    • Processing incoming and outgoing products from a systematic and physical standpoint
    • Assist with current product replenishment / new product releases
    • Supporting the stores annual physical inventory audit
    • Assist with pre-sale preparation and post sale breakdown / send backs
WHAT ARE THE ESSENTIALS?
  • A self-motivated, problem solver outlook with a "no task is too small" attitude.
  • The ability to work comfortably and efficiently in a fast-paced startup environment.
  • A proactive mindset that brings new ideas and solutions to the team.
  • A desire to always work towards continual improvement.
  • An entrepreneurial spirit and enthusiasm for personal growth.
  • Exceptional interpersonal skills leading to cross-functional relationships.
  • The ability to execute enterprise-wide processes in a highly organized and proficient manner.
  • General knowledge of menswear/womenswear fabric, garment construction, and styling.
  • A flexible, positive, and creative mindset with the ability to work under pressure.
  • The ability to anticipate opportunities to drive business and build morale.
  • Reflects our core values of Hopeful, Helpful, Hospitable, Hard Work, Nimble and Humble.

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