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Hancock Bank - Senior Universal Banker R013455 Location: New Orleans, Louisiana Summary: A Senior Universal Banker acquires, manages and retains meaningful relationships with clients using a consultative sales and service approach to proactively fulfill their financial needs. Duties & Responsibilities: Manages existing clients and prospects by meeting with them, both in person and over the phone, to build and maintain strong, lasting relationships. Proactively educates clients on alternate delivery methods and channels that make clients' lives easier by providing self-service options, including emerging technology and digital solutions. Refers clients to other business partners to provide clients with experts who can assist them with their specialized financial needs. Processes a variety of routine and complex transactions for Financial Center clients, including deposits, withdrawals, and loan payment processing. Drives proactive sales conversations through outside interactions with a consultative sales process and financial needs assessment. Leverages ecosystem partnerships as well as community centers of influence to acquire, expand, and retain relationships. Assists in managing the lobby by actively engaging, greeting, and directing client lobby traffic. Supports the Bank's strong risk management culture through awareness, knowledge, and sound decision making. Requirements and Qualifications: High School Diploma or general education degree (GED) is required; Bachelor's degree preferred. 1-year sales and client service experience in a professional environment; prior banking experience highly preferred. Proven ability to form and expand client relationships. Ability to learn and navigate multiple banking systems and applications. This position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. Employment is contingent upon meeting initial and ongoing registration requirements, including acceptable background investigation results. Equal Opportunity Employer #J-18808-Ljbffr