Sr. IVR Engineers

3 weeks ago


Tallahassee, United States HonorVet Technologies Full time

Role: Sr. IVR Engineers (CCAI) Location: Remote Duration: Contract-to-Hire Schedule: Monday-Friday 8am-4pm or 9am-5pm MT

Job Description:

Designs, modifies, develops, writes, and implements software programming applications. Supports and/or installs software applications/operating systems. Participates in the testing process through test review and analysis, test witnessing and certification of software. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. A wide degree of creativity and latitude is expected.

Job Tasks:

Configure, review, and oversee documentation of call flows and interdepartmental documents and communications Gather project requirements and configure to continually improve our member experience Act as a voice application subject matter expert for the internal team and business partners Join support calls with partner and providing sufficient details as needed to resolve issues Assist in developing application roadmap and strategy Application report gathering and analysis Train and mentor team members on application and technical skills. Qualifications:

5-10 years of experience Cisco CVP, CUIC and ICM experience required IVR Configuration Training, Required Application Certification Call center experience preferred. Required vendor trainings. Technical troubleshooting experience IVR and call flow experience preferred College degree in a related area of study preferred Business analysis experience preferred Proficient in Microsoft Office Applications (Excel and Visio) Strong analytic and problem solving skills

Required:

CCAI (Google Dialogflow, Big Query) Expert in SQL required.

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