Sr Director, Field Service
3 weeks ago
Description
Position Summary:The Sr. Director, Field Service & Business Operations will lead the Customer Support Organization's Field Service Operations function and Customer Service Business Operations function and will provide the strategic vision and direction for the two functions to ensure that respectively they deliver: Effective implementation, maintenance, and repair of bioMérieux diagnostic solutions;Timely and insightful business intelligence, KPI monitoring and supporting tools that enable the consistent, effective, and efficient delivery of best-in-class service and support. Through the promotion of a clear vision, teamwork, collaboration, and fostering of a positive work environment both within the department and across other stakeholders, the leader will enable excellent customer experience (external and internal) and business processes that support delivering world class service levels across service support tools (digital and analogue) and continuous improvement metrics that ensure on all products & solutions sold and supported by bioMérieux have unrivalled support and service.
Provide the necessary dynamic leadership and motivational impact critical to the growth, performance, and engagement of the team by setting the overall vision, providing strategic guidance, and creating an environment of robust professional engagement.
Primary Responsibilities:Establish the vision and lead the Field Service Operations and Customer Service Business Operations teams to achieve the corporate goals.Responsible for the planning, organizing, and directing of the department's operations and programs.Establish and direct the team to achieve service revenue, operating and capital expense targets in keeping with the overall bioMérieux revenue growth strategy.Support projects across CSO for the configuration and harmonization of system solutions, training and maintenance across all CRM, Knowledge Management, Field Service Lightning, Optimization, Reporting, SAP, and Technology application areas. Prepare and review capital budget requests, business plans and justifications for all improvements.Interface with all levels of users in the organization to assist in defining and implementing business process requirements and changes.Coordinates and leads annual budget reviews, monthly and quarterly reviews, and periodic forecast updates with operational and senior management.Retains a diverse, highly qualified staff and provides career coaching, growth, and personal development for direct/indirect report employee through virtual settings and/or one-on-one co-travel.Foster leadership development within the middle management team so as to provide a solid base on which to build a world class service organization that supports sales efforts and targets.Prepare and execute a management succession and talent development plan for key positions within the organization.Drive harmonization of customer experience to ensure a One bioMérieux experience across all product lines, customer call needs, process, and systems.Enable the teams for various internal and external audit and regulatory events.Perform all work in compliance with company quality procedures and standards.Performs other duties as assigned.
Education, Skills, & Experience:
Bachelor's degree in Life Sciences, Medical Technology/Biomedical Engineering, Engineering, Business Administration, Business Management, or applicable field/discipline. 15+ years of relevant experience in (field) service operations, customer support, business operations and/or related field.Advanced Degree preferred.High school diploma/GED with 21+ years of experience in (field) service operations, customer support, business operations and/or related field also accepted7+ years of experience in management; leading remote or field service roles preferred.Knowledge and Abilities:
Strong English fluency with excellent communication, analytical, facilitation and problem-solving skills.Strong business acumen, demonstrated work ethic, integrity, and professional conduct and appearance.Broad knowledge of Field Service practice and principles including procedures in the Clinical Laboratory, Microbiology/Molecular Biology, and Infectious Disease testing.Broad knowledge and practical experience in project management, personnel development, and leadership.Exhibit advanced management, interpersonal, and leadership skills to drive and develop cross-functional teams.Ability to influence change and adaptable when confronted with changes and ambiguity. Must be able to work independently, effectively multitask to meet deadlines and competing priorities in a fast-paced environment. Exhibit good interpersonal and diplomacy skills, excellent verbal, and written capabilities through previous experiences such as teaching, sales, or management.Broad knowledge of the principles and practices of finance and cost-based accounting.Expert in operation of Microsoft Windows and Office Suite of products.-
Director Medical Staff Services
4 days ago
Tallahassee, Florida, United States HCA Healthcare Full timeDescription This position is incentive eligible. IntroductionWe are seeking a(an) Director Medical Staff Services with HCA Florida Capital Hospital to promote growth and unlock possibilities. At HCA Healthcare, we are committed to the care and improvement of human life. Share your leadership skills and come make a difference with usBenefitsHCA Florida...
-
Sr Marketing Manager- Microbiology
3 weeks ago
Tallahassee, Florida, United States bioMerieux SA Career Site - MULTI-LINGUAL Full timeDescription The Sr Marketing Manager, Microbiology is a downstream marketing role in the NA region that drives the creation and launch of molecular products across all relevant segments. The Marketing Manager will ensure competitive differentiation by demonstrating the value of molecular solutions to all customer key stakeholders and decision makers. This...
-
Sr. Principal Product Manager
4 days ago
Tallahassee, Florida, United States Oracle Full timeJob DescriptionIn this role, the Sr. Principal Product Manager (Sr. PPM) will be tasked with leveraging the potential of Oracle Cloud Infrastructure (OCI) to help strategic customers achieve their business goals. The position requires a mix of deep technical understanding of cloud service and the ability to effectively understand customer need. The PPM will...
-
Executive Director
2 weeks ago
Tallahassee, Florida, United States Florida Airports Council Full timeThe Florida Airports Council Board of Directors is seeking an Executive Director to oversee the Florida Airport Council and the FAC Education Foundation, managing its administration and operations consistent with the policies established by the Board. This pivotal role involves strategic planning, financial management, stakeholder engagement, and...
-
Sr Marketing Manager-AMS/Sepsis
1 month ago
Tallahassee, Florida, United States bioMerieux SA Career Site - MULTI-LINGUAL Full timeDescription The Sr Marketing Manager, AMS/Sepsis is a downstream marketing role in the NA region that drives the creation and launch of molecular products across all relevant segments. The Marketing Manager will ensure competitive differentiation by demonstrating the value of molecular solutions to all customer key stakeholders and decision makers. This Sr...
-
Sr Market Manager, Strategic Partnerships
4 weeks ago
Tallahassee, Florida, United States bioMerieux SA Career Site - MULTI-LINGUAL Full timeDescription The Sr Marketing Manager, Strategic Partnerships is a downstream marketing role in the NA region that drives the creation and launch of molecular products across all relevant segments. The Marketing Manager will ensure competitive differentiation by demonstrating the value of molecular solutions to all customer key stakeholders and decision...
-
Market CRS Director
4 days ago
Tallahassee, Florida, United States HCA Healthcare Full timeDescription This position is incentive eligible. IntroductionWant to join a team of daring managers who care without reservations or limits? Our HCA Healthcare team is looking for a(an) Director Rehab Services. HCA Healthcare is an advanced healthcare network that has committed up to 300 million to our incredible team members over the course of three...
-
Sr Payor
1 week ago
Tallahassee, Florida, United States bioMerieux SA Career Site - MULTI-LINGUAL Full timeDescription Primary DutiesPerform all work in compliance with company policy and within the guidelines of bioMérieux Diagnostics' Quality System. Work with the Director to identify opportunities and execute strategies to drive the market access strategy to pursue coverage and reimbursement from US commercial payers and medical groups through field-based...
-
Sr Manager, Events
1 month ago
Tallahassee, Florida, United States bioMerieux SA Career Site - MULTI-LINGUAL Full timeDescription Position SummaryBioMérieux, a global leader in medical diagnostics, is seeking a seasoned Sr. Manager to lead our dynamic Trade Shows & Events team. You will play a pivotal role in crafting exceptional brand experiences that drive awareness, engagement, and lead generation across all our event activities.This position requires leadership,...
-
Assistant Director, Admissions
1 month ago
Tallahassee, Florida, United States Florida A&M University Full timeAssistant Director, Admissions & Registration Job ID4670LocationTallahassee, FL - Main CampusFull/Part TimeFull-TimeRegular/TemporaryRegularPosition Vacancy AnnouncementFlorida A&M University's Office of admissions is pleased to announce the acceptance of qualified applications for the Assistant Director, Admissions & Registration vacancy. The incumbent...
-
Contract Services Manager
4 days ago
Tallahassee, Florida, United States HCA Healthcare Full timeDescription This position is incentive eligible. IntroductionLast year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Contract Services Manager with HCA Healthcare you can be a part of an organization that is devoted to giving backBenefitsHCA Healthcare, offers a total rewards package that supports the...
-
Tallahassee, Florida, United States Florida State University Full timeAssociate Compliance Officer and Director of International Affairs ComplianceJob ID57397LocationHybridFull/Part TimeFull-TimeRegular/TemporaryRegularDepartmentOffice of Compliance and EthicsResponsibilitiesThe Director serves as a liaison to the Office of Research in matters related to foreign influence in research and other activities involving cross-border...
-
Tallahassee, Florida, United States Florida State University Full timeAssociate Compliance Officer and Director of Ethics and Integrity ProgramsJob ID57398LocationHybridFull/Part TimeFull-TimeRegular/TemporaryRegularDepartmentOffice of Compliance and EthicsResponsibilitiesThe Director is responsible for creation and deployment of training to ensure minimization of risk associated with faculty and staff outside activities,...
-
Director of Development, College of Business
4 days ago
Tallahassee, Florida, United States Florida State University - University Advancement Full timeJob ID: 57422Full/Part Time: Full-TimeLocation: Tallahassee, FLRegular/Temporary: RegularDepartmentFSUFoundation Equal Employment OpportunityAn Equal Opportunity/Access/Affirmative Action/Pro Disabled& Veteran Employer.FSU's Equal Opportunity Statement can beaccessed at: ResponsibilitiesThe Director of Development will strategically execute apersonal...
-
Archeological Technician
4 days ago
Tallahassee, Florida, United States National Park Service Full timeThis is a term position (more than 1 year) with an initial appointment expecting to last at least 13 months but may be extended up to a total of four years, or more based on any changes to regulations governing the number of years term appointments may last, without further competition. Term positions do not convey permanent status in the Federal service.The...
-
Patient Access Manager
4 days ago
Tallahassee, Florida, United States HCA Healthcare Full timeDescription This position is incentive eligible. IntroductionDo you want to join an organization that invests in you as a Patient Access Manager? At HCA Florida Capital Hospital, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years.BenefitsHCA Florida Capital...
-
Director, Concessions
4 days ago
Tallahassee, Florida, United States teamworkonline Full timeTHE ROLE The Director of Concessions is responsible for effectively and profitably managing and directing all day to day aspects of the Concessions and Warehouse Operations.ESSENTIAL FUNCTIONS Responsible for operational budget, manage internal labor checkbook and ensuring that all financial reporting are accurate and are completed in a timely fashion to...
-
Federal Government Affairs Director
4 days ago
Tallahassee, Florida, United States bioMerieux SA Career Site - MULTI-LINGUAL Full timeDescription The ideal candidate will be located in Washington, D.C. As the Director of Federal Government Affairs at bioMérieux, you will be a pivotal member of our Government and Public Affairs team, responsible for monitoring the U.S. policy environment relevant to our priority areas of focus. Your role will involve analysis of relevant policies and...
-
Tallahassee, Florida, United States FSU Alumni Association Full timeJob ID: 56833Full/Part Time: Full-TimeLocation: Tallahassee, FLRegular/Temporary: RegularDepartmentAlumni AffairsEqual Employment OpportunityAn Equal Opportunity/Access/Affirmative Action/Pro Disabled& Veteran Employer.FSU's Equal Opportunity Statement can beaccessed at: ResponsibilitiesLeadership level position responsible for centralized alumniengagement...
-
Tallahassee, Florida, United States Bristol Myers Squibb Full timeWorking with UsChallenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the...
