Current jobs related to Call Center Representative - Greenville - Safe-Guard Products International, LLC

  • Customer Service Representative

    4 weeks ago

    Greenville, South Carolina, United States Enterprise Call Center Full time

    {"title": "Customer Service Representative", "description": "Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Enterprise Call Center. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer complaints, and...

  • Psychiatry Call Center Representative

    2 weeks ago

    Greenville, South Carolina, United States Prisma Health Full time

    Job SummaryWe are seeking a skilled Call Center Representative to join our Psychiatry team. As a key member of our team, you will be responsible for providing exceptional customer service and support to callers seeking information and resources related to our department and community services.Key ResponsibilitiesRespond to telephone inquiries in a...

  • PBX Call Center Representative

    2 weeks ago

    Greenville, South Carolina, United States Bon Secours Full time

    Job Summary:The Switchboard Operator serves as a representative for a hospital-based, multiple function call center. The Switchboard Operator is responsible for relaying incoming, outgoing, and inter-office calls in a friendly, effective, and efficient manner. The Switchboard Operator operates the paging service as part of the SPOK messaging system. The...

  • Call Center Representative

    3 weeks ago

    Greenville, United States Camping World Holdings, Inc. Full time

    The Roadside Assistance Intake Agent is responsible for answering incoming calls from members requesting roadside assistance and accurately gathering the necessary information to ensure smooth coordination of services. This role involves collecting critical details of the members' situation and taking queues and clues to ask about any additional pertinent...

  • Call Center Representative, Psychiatry, Full Time, Days

    2 weeks ago

    Greenville, United States Prisma Health Full time

    Responsible for professionally responding to telephone inquiries regarding the department as well as community resources. Responsible for solving problems, referring and educating callers about the department and community services, resources, progra Call Center, Representative, Psychiatry, Mental Health, Healthcare

  • Call Center Team Lead

    2 weeks ago

    Greenville, South Carolina, United States Concrete Driveway Co Full time

    Call Center Manager OpportunityConcrete Driveway Co is seeking a seasoned Call Center Manager to lead and motivate a team of Sales Development Representatives. As a key member of our team, you will be responsible for driving results, building from the ground up, and fostering a culture of excellence.Key Responsibilities:Lead by example and ensure the company...

  • Call Center Representative

    4 weeks ago

    Greenville, United States Camping World Holdings, Inc. Full time

    The Roadside Assistance Intake Agent is responsible for answering incoming calls from members requesting roadside assistance and accurately gathering the necessary information to ensure smooth coordination of services. This role involves collecting c Roadside, Intake, Call Center, Representative, Customer Experience, Customer Service, Technology, Retail

  • Director of Call Center Operations

    4 weeks ago

    Greenville, South Carolina, United States RTO National Full time

    Director of Call Center OperationsRTO National is seeking a highly skilled and experienced Director of Call Center Operations to lead our call center team in delivering exceptional customer service and driving operational excellence. As a key player in our company culture, you will have the opportunity to make a significant impact on our operations and help...

  • Director of Call Center Operations

    3 weeks ago

    Greenville, South Carolina, United States RTO National Full time

    Director of Call Center OperationsRTO National is seeking a highly skilled and experienced Director of Call Center Operations to lead our call center team in delivering exceptional customer service and driving operational excellence. As a key player in our company culture, you will have the opportunity to make a significant impact on our operations and help...

  • Call Center Lead

    5 days ago

    Greenville, United States Camping World Full time

    The Lead Roadside Assistance Intake Agent oversees the intake process for roadside assistance requests and provides guidance and support to the Intake Agent team. Support the Roadside Contact Experience Supervisor in monitoring agent activity with a focus on call quality and communication effectiveness. Be a subject matter expert for the agent team to rely...

  • VP of Call Center Operations

    2 days ago

    Greenville, South Carolina, United States RTO National Full time

    Job DescriptionRTO National is seeking a highly skilled and experienced VP of Call Center Operations to lead our team in delivering exceptional customer service and driving operational excellence. This is an exciting opportunity for a dynamic individual to oversee daily call center activities, including monitoring performance metrics, analyzing data to...

  • Customer Service Representative

    2 days ago

    Greenville, South Carolina, United States VIPworkforce Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at VIPworkforce. As an Inbound Call Center Customer Service Representative, you will be responsible for providing exceptional customer service to our clients via phone.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional...

  • Call Center Representative, Psychiatry, Full Time, Days

    2 weeks ago

    Greenville, United States Prisma Health Full time

    Inspire health. Serve with compassion. Be the difference. Job Summary Responsible for professionally responding to telephone inquiries regarding the department as well as community resources. Responsible for solving problems, referring and educating callers about the department and community services, resources, programs and procedures. As the first contact...

  • Call Center Associates

    4 months ago

    Greenville, United States Focus.one Full time

    You want it? We got it!!Who is Focus? Focus Services is a call center located in the heart of your home town. We utilize the latest technology and have a diverse and rewarding atmosphere. Focus employees receive daily recognition and are rewarded with sales bonuses, raffle prizes, cookouts, company parties, and other social/family events. Why Focus? Because...

  • Call Center Operations Manager

    4 weeks ago

    Greenville, South Carolina, United States Safe-Guard Products International, LLC Full time

    Job Title: Call Center SupervisorAs a Call Center Supervisor at Safe-Guard Products International, you will play a critical role in overseeing the day-to-day operations of our call center, ensuring that claims are administered properly and efficiently.Key Responsibilities:Supervise a team of Claims Adjusters to ensure that claims are being administered in...

  • Call Center Performance Improvement Specialist

    1 week ago

    Greenville, South Carolina, United States RTO National Full time

    Job Title: Call Center Performance Improvement CoachThis is a bilingual (English & Spanish) role that requires a highly motivated and detail-oriented individual to join our Call Center Operations team at RTO National.Job SummaryThe Call Center Performance Improvement Coach will be responsible for ensuring that all customer interactions meet our company's...

  • Call Center Team Lead

    2 weeks ago

    Greenville, North Carolina, United States Camping World Holdings, Inc. Full time

    Job Title: Call Center SupervisorThis role is crucial in ensuring that the high standards of service by Good Sam and its partners are consistently delivered, providing a seamless and positive customer journey. As a proactive team, you will take measures to mitigate potential at-risk roadside events, ensuring that the intent of the program and company...

  • Call Center Team Lead

    3 weeks ago

    Greenville, United States Camping World Full time

    HIRING IMMEDIATELY! MUST BE ABLE TO START ON 10/25/2024 Who We Are: Our story starts with our customers, the campers and outdoor enthusiasts. Camping World began in 1966 as a small store in Beech Bend Park outside of Bowling Green, Kentucky. What began as a way to fulfill campers requests for supplies has grown into the largest outdoor lifestyle retailer...

  • Call Center Supervisor

    2 weeks ago

    Greenville, South Carolina, United States Safe-Guard Products International, LLC Full time

    {"Job Title": "Claims Supervisor", "Job Overview": "The Claims Supervisor is responsible for overseeing the day-to-day operations of the claims team, ensuring that claims are being administered properly within department and underwriter guidelines. This includes monitoring call volume and productivity, implementing new procedures, and providing back-up...

  • Call Center Team Lead

    1 week ago

    Greenville, United States Camping World Full time

    HIRING IMMEDIATELY! MUST BE ABLE TO START ON 10/25/2024Who We Are:Our story starts with our customers, the campers and outdoor enthusiasts. Camping World began in 1966 as a small store in Beech Bend Park outside of Bowling Green, Kentucky. What began as a way to fulfill campers’ requests for supplies has grown into the largest outdoor lifestyle retailer...

Call Center Representative

3 months ago

Greenville, United States Safe-Guard Products International, LLC Full time
Job Title: Call Center Representative

Internal Job Title: Claims Support Specialist

Location: Greenville, SC - Onsite 5 days a week

FLSA: Non-exempt

Job Overview:

This position provides support to agents, clients, and customers by adjudicating claims, providing claims status, and resolving or escalating customer issues. In executing the duties of the role, the Claims Support Specialist will ensure proper documentation, adjudicate per the terms and conditions of the contract, utilize available resources, and meet schedule expectations informing management of any changes.

Job Responsibilities:
  • Handling claims related calls per work schedule performing within defined metrics
  • Order inspection when applicable
  • Follow proper claims procedures as outlined in training and feedback provided by QA or Supervisor
  • Master understanding of clients, agents, and contract terms and conditions
  • Understand exceptions based upon dealership, agent, or client as noted in system
  • Escalate issues to team lead, supervisor, or managers when unable to de-escalate
  • Notify Supervisor when possible fraud is suspected
  • Participate in all training as required to perform the duties of the role
  • Keep record phone calls and transmit claim forms to Dealership or Repair Facility
  • Drive the status of the claim within the Safe-Guard system
  • Receive documentation and organize by claim number
  • Order an appraisal when claim is over threshold amount or possible fraud
  • Send letters to customers and copy dealership if necessary
  • Send missing information letters to customers if documents are missing and copy Dealership if necessary
  • Notate the system
  • Adhere to Quality Assurance Guidelines
  • Ensure premium is first received from Dealership before issuing checks
The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

Job Requirements:
  • High School Diploma or equivalent
  • Minimum 1-2 years of experience in customer service, insurance claims, call/claims center environment.
  • Proficient computer skills and the ability to troubleshoot and service policy issues
  • Strong interpersonal, analytical and problem-solving skills
  • Superior verbal/written skills and communications skills
  • Ability to exercise sound judgment when interacting with customers and vendors
  • Attention to detail and ability to handle complex situations
  • Proficient in Windows and MS-Office Products (Outlook, Word, PowerPoint & Excel)
  • High attention to detail, good attendance, spelling, mathematical, grammar
  • Ability to analyze complex-detailed reports
  • Must be authorized to work in the U.S
  • Must be able to successfully pass a background check
Please note that Safe-Guard has a mandatory training and 90-day introductory period. During the first 90 days, it's important for new team members to adhere to their training and work schedules. The introductory/probationary period is key for training and learning, so being present and punctual is critical to success of the new hires. Candidates seeking this role must have the ability to arrive to work on time and be able to remain present during the full 90-day training and introductory period.

Job Preferences:
  • Experience within Automotive Industry
  • College degree
  • 2+ years of experience in a high-volume Call Center
  • 2+ years of experience in automotive insurance or warranty claims
  • 1+ year of experience with in an automotive repair or tech role
  • Bilingual or Trilingual with the ability to read, write and speak English and French and/or Spanish in a business setting
Company Benefits:
  • Medical, Dental, and Vision Insurance
  • Flexible Spending Account
  • Health Savings Account
  • 401(k) Plan with Company Match
  • Company-paid Short-Term and Long-Term Disability
  • Company-paid Life Insurance
  • Paid Holidays and Vacation
  • Employee Referral Program
  • Employee Assistance Program
  • Wellness Programs
  • Paid Community Service Opportunities
  • Tuition Reimbursement
  • Ongoing Training & Personal Development
  • And More

About Safe-Guard Products International

Safe-Guard Products International is the leading provider of branded vehicle protection products in the finance and insurance space to the automotive, RV, marine and motorcycle/powersports industries. We are a proud partner to Original Equipment Manufacturers (OEMs), top retailers, and independent agents across the United States and Canada. In nearly thirty years, we have grown to power a client roster of over 50 leading protection brands and protect over 16 million consumers under Safe-Guard contracts. Our success is driven by over 700 employees, who serve over 12,000 dealers and support contract holders across the U.S. and Canada.

Safe-Guard continues to experience dynamic growth and has earned a stellar reputation from our clients, dealers, and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.

Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.