Manager North America Account Management

2 weeks ago

Waltham, United States SS&C Full time

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Job Description

Manager North America Account Management

Location: Waltham, MA

Get To Know The Team:

The Manager, North America Account Management is an experienced Sales and Renewal's professional that has the goal of always solving for the client. This individual will manage a team of Account Managers and work closely with cross functional teams to deliver strong results around renewal / growth targets, process improvements and organizational initiatives.

As a manager you will assist with escalations, complex renewal situations, and be responsible for leading a high-performing team of account managers focused on delighting our customers and driving their success. This is a highly collaborative leadership role where you will develop successful relationships with key SS&C Intralinks functions and team members including Field Sales, Customer Success, Strategic Operations, Finance and Legal.

Why You Will Love It Here

  • Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans

  • Your Future: 401k Matching Program, Professional Development Reimbursement

  • Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays

  • Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave

  • Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity

  • Training: Hands-On, Team-Customized, including SS&C University

  • Extra Perks: Discounts on fitness clubs, travel and more

What You Will Get To Do:

  • Execute operational processes, programs, systems, and activities to drive successful renewal outcomes

  • Manages the assigned team personnel, which includes hiring, coaching, performance evaluation, training & development

  • Develop and execute upsell playbook strategies to maximize customer growth, including account renewal plans in collaboration with Sales teams and the Customer Success organization

  • Communicate and report on renewal status to VP of Global Account Management and other cross functional organizations

  • Build and retain relationships cross functionally between Billing, CS, Sales, Support, Legal and others

  • Drive continuous improvement projects, relating to specific product and/or process related initiatives

  • Own & drive segment performance KPIs, Net Retention Rate, Renewal Rate, On time Renewal, etc

What You Will Bring:

  • 5+ years of Leadership Renewals, Sales, Customer Success experience in SaaS

  • Ability to evaluate business needs both from the customer and SS&C Intralinks standpoint

  • A desire to continue to grow in the CS/Revenue org

  • Team player, self- motivated with high emotional IQ (EQ) and excellent presentation skills

  • Critical thinking and analytical skills, with extensive expertise in preparing win-win renewal scenarios

  • Fluent English skills, written and spoken

  • SFDC CRM experience

  • Excel/reporting expertise

  • Project implementation/management experience, preferably with SaaS

  • Familiarity with conflict resolution, de-escalation, and positive influencing

Thank you for your interest in SS&C To further explore this opportunity, please apply through our careers page on the corporate website at www.ssctech.com/careers.

#LI-JP1

#LI-Hybrid

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

PDN-9c0dc184-730e-43f3-a901-9f7a95fb60c5

  • Manager North America Account Management

    5 days ago

    Waltham, United States Intralinks Full time

    Manager North America Account Management page is loaded Manager North America Account Management Apply locations Waltham, MA Boston, MA Waltham, MA time type Full time posted on Posted Yesterday job requisition id R24307 SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to...

  • Manager North America Account Management

    5 days ago

    Waltham, United States SS&C Technologies Full time

    SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...

  • Manager, Technical Accounting

    1 week ago

    Waltham, United States Fresenius Medical Care Full time

    PURPOSE AND SCOPE: Assists with researching of complex accounting issues from business partners across FMC. Provides guidance and interpretation to business partners for accounting policies developed by FMC. Assists with updating, development, issuance, and implementation of FMC new accounting policies to ensure adherence with both IFRS and U.S. GAAP...

  • Director, FP&A

    2 weeks ago

    Waltham, United States Fresenius Medical Care North America Full time

    Fresenius Medical Care North America Director, FP&A Waltham , Massachusetts Apply Now The Director, Financial Analysis is responsible for providing timely and accurate analytical support through subordinates in the creation and maintenance of financial models for diverse business development initiatives. The incumbent reviews and approves recommendations for...

  • Commercial Lines Account Manager

    5 days ago

    Waltham, United States World Insurance Associates, LLC. Full time

    Job DescriptionJob DescriptionSummaryWorld Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents.Founded in 2011, World is one of the fastest-growing insurance brokers in the U.S. with over 2,200 employees in over 260 offices across North America. ...

  • Commercial Lines Account Manager

    5 days ago

    Waltham, United States World Insurance Associates, LLC. Full time

    Job DescriptionJob DescriptionSummaryWorld Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents.Founded in 2011, World is one of the fastest-growing insurance brokers in the U.S. with over 2,200 employees in over 260 offices across North America. ...

  • Commercial Lines Account Manager

    5 days ago

    Waltham, United States World Insurance Associates, LLC. Full time

    Job DescriptionJob DescriptionSummaryWorld Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents.Founded in 2011, World is one of the fastest-growing insurance brokers in the U.S. with over 2,200 employees in over 260 offices across North America. ...

  • Commercial Lines Associate Account Manager

    5 days ago

    Waltham, United States World Insurance Associates, LLC. Full time

    Job DescriptionJob DescriptionSummaryWorld Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents.Founded in 2011, World is one of the fastest-growing insurance brokers in the U.S. with over 2,200 employees in over 260 offices across North America. ...

  • Senior Manager, Technical Sales Specialists

    6 days ago

    Waltham, Massachusetts, United States Thermofisher Scientific Full time

    Job Description Position summary The Senior Technical Sales Manager will lead the sales strategy of the Pharma Analytics business within North America. They will work with their specialist team and divisional regional sales teams to grow and drive profitable revenue growth through detailed sales pipeline management, customer engagement, and ongoing...

  • Senior Manager, Technical Sales Specialists

    5 days ago

    Waltham, United States Thermofisher Scientific Full time

    Job Description Position summary The Senior Technical Sales Manager will lead the sales strategy of the Pharma Analytics business within North America. They will work with their specialist team and divisional regional sales teams to grow and drive profitable revenue growth through detailed sales pipeline management, customer engagement, and ongoing...

  • Project Manager

    3 weeks ago

    Waltham, United States Bank of America Full time

    Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our...

  • Project Manager

    3 weeks ago

    Waltham, Massachusetts, United States Bank of America Full time

    Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our...

  • Director, Account Management

    19 hours ago

    Waltham, United States Thermo Fisher Scientific Full time

    Location field must contain 'city, state' or a zip code to perform a radius search (e.g., Denver, CO or 46122 ). City and state must be separated by a comma followed by a space (e.g., Houston, TX ) ThermoFisher Scientific Director, Account Management in Waltham , Massachusetts Job Description Thermo Fisher Scientific Inc. is the world leader in serving...

  • Accounting Manager

    2 weeks ago

    Waltham, United States Rocketsuite Full time

    NEW ROLE: Accounting Manager (HYBRID) - Waltham, MA Work Location: Remote or Hybrid (preferred - within driving distance of the Waltham, MA headquarters). Rocketsuite is delighted to partner with a leading impact technology company within the food and beverage sector in their search for an Accounting Manager . The Accounting Manager will report to the...

  • Sr Lease Analyst

    2 weeks ago

    Waltham, United States Fresenius Medical Care North America Full time

    PURPOSE AND SCOPE: Responsible for the fulfillment of Lease Administration. Manages the day to day functions including the operation and delivery of lease administration for a Portfolio of 400 locations. Assists with maintenance of Real Estate Database. Directs day to day activities and mentors the Lease Analyst acting as a resource and providing guidance...

  • Director, Account Management

    4 days ago

    Waltham, United States Thermo Fisher Scientific Full time

    Job Description Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and...

  • Account Manager

    2 weeks ago

    Waltham, United States Kramerica Industries Full time

    Account managers serve as the link between their employer and the specific accounts (customers) they’ve been assigned to handle. They listen carefully to a client’s needs and figure out ways to achieve these objectives. If a problem occurs, say a delivery mix-up or an ad that doesn’t quite meet client expectations, account managers work with the...

  • Account Manager

    3 weeks ago

    Waltham, United States Kramerica Industries Full time

    Job DescriptionJob DescriptionAccount managers serve as the link between their employer and the specific accounts (customers) they’ve been assigned to handle. They listen carefully to a client’s needs and figure out ways to achieve these objectives.If a problem occurs, say a delivery mix-up or an ad that doesn’t quite meet client expectations, account...

  • Accounting Manager

    5 days ago

    Waltham, United States Syndax Pharmaceuticals Full time

    Syndax Pharmaceuticals is looking for a Accounting Manager At Syndax, we are determined to realize a future in which people with cancer live longer and better than ever before. Syndax Pharmaceuticals is a clinical stage biopharmaceutical company developing an innovative pipeline of cancer therapies. The Role: Senior member of the accounting team, responsible...

  • Technical Accounting Manager

    5 days ago

    Waltham, United States SDL Search Partners Full time

    About the job Technical Accounting Manager Technical Accounting Manager Greater Boston real estate company is seeking a Technical Accounting Manager to join their team. Ideal candidates will have technical accounting experience (research, external reporting) from large and/or publicly-traded companies and an ability to deliver results in a fast-paced...