Director of Convention Services

3 weeks ago

Boyne Falls, United States Boyne Mountain Resort Full time

Overview:

We are looking for a passionate hospitality professional to lead our Convention Services team. The Convention Services Director is responsible for overseeing all aspects of banquets, group events, and resort public transportation including the overall vision, planning, operations, and financial health of the department. The purpose of this position is to consistently provide guests and staff an exceptional experience with an unwavering focus on service excellence. While reporting directly to the VP of Food & Beverage, this person must work collaboratively with many stakeholders to ensure standards are met and exceeded. To be successful in this position one must be kind, respectful, efficient, open-minded, detail-oriented, and have remarkable communication and problem-solving abilities.

As a Boyne Mountain team member, there are so many awesome perks for you to take advantage of, such as: ski passes, golf passes, waterpark passes, and discounts for food, beverages, retail, daycare, and so much more To learn more about Boyne Mountain Resort, employment perks, and employee testimonials, click here - Boyne Mountain Employment

"Work Where You Love To Play" at Boyne Mountain Resort.

Responsibilities:

Essential Job Functions (including but not limited to):

  • Accountable for the Convention Services goals while contributing to overall Resort initiatives.
  • Promote and exemplify L.E.A.D. core values. Contribute to creating and maintaining a culture of positivity, productivity, and professionalism.
  • Develop Great People through talent attraction/retention, proper training, active listening, timely coaching, and positive recognition. Directly manage the establishment of goals, development plans and the appropriate evaluation of performance for all direct reports.
  • Foster a caring safety culture within the department to achieve the goal of zero work related injuries.
  • Ensure Excellence in Execution by engaging with staff and guests in a friendly, inclusive, and professional manner.
  • Actively lead, monitor, organize, and support daily Convention Services operations including:
    • Oversight and support of event coordinators (providing guidance throughout entire group/event process)
    • Oversight and support of event setup team (ensuring all events are setup/taken down accurately and on time)
    • Oversight of public transportation for the resort (shuttles, trams, dispatch)
  • Client Relationship Management: build and maintain strong relationships with guests/clients, understanding their specific needs and preferences. Be the primary point of contact for any issues or concerns, ensuring prompt resolution and overall client satisfaction.
  • Collaborate with Sales and Marketing: work closely with these departments to develop and execute strategies to increase banquet and group event bookings. Provide input on pricing, packages, and promotional materials to attract new clients and grow revenue. Annually review all offerings and update as necessary to reach goals.
  • Collaborate with the culinary team to develop catering guides and develop event menus.
  • Budget Management: develop and manage the department's budget, ensuring financial goals are met and expenses are controlled. Monitor costs, negotiate contracts with vendors, and implement cost-saving measures whenever possible.
  • Ensure timely and thorough completion of administrative tasks including scheduling, payroll processing, and weekly safety meetings. Maintain respective documentation.
  • Think Long-Term by creating and implementing policies, procedures, and plans to proactively improve the guest experience and provide unmatched quality of service for our internal and external guests.
  • Coordinate and facilitate training programs and determine ongoing training needs of the staff in order to enhance the guest experience and develop team members.
  • Ensure compliance with all local, state, and federal regulations, including MIOSHA.
  • Professionally address all team member personnel issues in a timely fashion by problem solving and taking appropriate action to bring resolution.
  • Prioritize and adapt in a constantly changing business and environmental setting.
  • Assist other departments/assignments as requested.

Supervisory Duties

Directly supervises up to 2 managers and 10 team members

Qualifications:

Education and/or Experience

  • Bachelors degree in Hospitality Management or equivalent, plus at least five years of experience working in hospitality, with at least 3 years of manager level experience.

Certificates, Licenses, Registrations

  • ServSafe Food Handler (within 3-months of hire)

Other Requirements

  • Are friendly, personable, empathetic and passionate about hospitality.
  • Have a proven track record of maintaining a calm, professional demeanor in stressful situations.
  • Have a desire to learn new skills (growth mindset) and help others develop.
  • Have excellent written and verbal communication skills (English); bi-lingual desired.
  • Proficient with Microsoft Office Suite programs; Delphi preferred.
  • Are detail oriented, organized, and able to quickly prioritize tasks and adapt accordingly.
  • Thrive in a fast-paced, dynamic, and collaborative environment.
  • Able to work a flexible schedule, including weekends, with varying hours based on season and project demands.

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