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Service Call Center Representative-EXP
1 month ago
Job Description:
Description/Comment: On Site Position:
- This position is inbound customer service providing technical support assistance for electronic lockboxes and access keys.
- Candidates are expected to multi-task tools and screens to perform technical support assistance via telephone in an efficient and effective manner, while maintaining courteous and professional.
- Determine call resolution and document calls appropriately.
- Apply established customer satisfaction skills to resolve issues with end users providing a positive customer service experience.
- Follow call-handling procedures to assure uniform support within the guidelines of the department.
- Meet call handling, volume and productivity performance metrics. Performs other duties as required or assigned.
- Support of additional skillsets, projects and opportunities may be available.
- Attendance and punctuality are essential functions of the position.
- Hours of operation of 5AM-7PM seven days a week.
- This is a 40 hour a week position with occasional opportunities for OT.
- Ideal candidates will need to be flexible with working possible early mornings and/or weekends.
- Attendance and punctuality are essential functions of the position.
- This position is located on-site in an office call center environment.
EEO Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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