Service Call Center Representative-EXP

1 month ago


Bradenton, United States LanceSoft Full time
Title: Customer Service Call Center Representative Location: Salem, OR 97302 Duration: 12 months
Job Description:
Description/Comment: On Site Position:
  • This position is inbound customer service providing technical support assistance for electronic lockboxes and access keys.
  • Candidates are expected to multi-task tools and screens to perform technical support assistance via telephone in an efficient and effective manner, while maintaining courteous and professional.
  • Determine call resolution and document calls appropriately.
  • Apply established customer satisfaction skills to resolve issues with end users providing a positive customer service experience.
  • Follow call-handling procedures to assure uniform support within the guidelines of the department.
  • Meet call handling, volume and productivity performance metrics. Performs other duties as required or assigned.
  • Support of additional skillsets, projects and opportunities may be available.
  • Attendance and punctuality are essential functions of the position.
Additional Job Details:
  • Hours of operation of 5AM-7PM seven days a week.
  • This is a 40 hour a week position with occasional opportunities for OT.
  • Ideal candidates will need to be flexible with working possible early mornings and/or weekends.
  • Attendance and punctuality are essential functions of the position.
  • This position is located on-site in an office call center environment.

EEO Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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