Account Manager

2 weeks ago

McLean, United States Ntiva Full time

Are you looking for limit-less career opportunities? Do you have a growth mindset, and like to take initiative? If yes, then Ntiva is the right place for you At Ntiva, we have a saying – “We exist to grow each other.” Our focus is helping each other, our clients and our families grow both personally and professionally. Sound like something you could get in to? Because as one of the fastest-growing Managed Services Companies in the country, we’re looking to fuel our team with powerhouse talent. With strategic locations across the U.S., and still led by our original founder Steven Freidkin, we specialize in in helping organizations solve their complex IT challenges no matter where they are located. Definitely a fast-paced environment where we collectively battle escalating cyber-attacks and stay on top of fast changing technologies Come explore one of our many opportunities

How You’ll Make An Impact

As the Account Manager (AM), your main goal is to drive customer satisfaction and retain and grow the revenue of your respective book of accounts.

Summary of Location and Hours

Hybrid-Remote role (70% remote, 30% Client Onsite Visits or in Office Meetings) Must be able to travel by car to client locations. Monday – Friday, 8am-5pm

What You Will Be Doing

Manage approximately $2M in yearly recurring revenue Identify and close opportunities to successfully achieve quarterly sales goals on a consistent basis Hold in-person/remote meetings with clients to discuss strategy, budgets, and roadmaps to drive their IT forward Communicate new product and service offerings to clients Manage and execute agreement renewals, knowing if they have the right mix of services and assessing if there are opportunities to add services On-board new clients while collaborating with the new business development team Work with the solution architect team to effectively scope client projects Identify clients who are at risk and develop retention strategies Manage a large client load Share client feedback with relevant Ntiva teams and collaborate to ensure client expectations are being set and met accordingly Communicate Ntiva service/technology/internal integration changes to clients on a regular basis Review client invoices monthly and work with finance department on any needed changes Engage with client’s who have 60+ day past due balances Other duties as assigned

You’ll be successful in this role if you have experience in/with

2-5 years of Client Services/Client facing experience (in IT industry, preferred) Experience working in a cross functional team Superior people skills; client service and people oriented Ability to communicate and cooperate with various departments in order to obtain information needed Ability to work under pressure, while maintaining a tactful and professional demeanor Strong problem-solving capabilities Highly organized and strong time management skills

Bonus points for

Bachelor's Degree (BA/BS) in Computer Science, IT or relevant field Experience with ConnectWise family of products or similar service management system is preferred Familiarity with technology, specifically network/system services

Benefits And Perks

Medical, Dental and Vision coverage for employee and family 401k + company matched contributions 4% match on 5% contribution – Employee and Company contribute after 90 days – no vesting period) Group Term Life and Accidental Death and Dismemberment coverage (company provided) Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided) Health Savings Account (HSA) Options / PPO Options Paid Personal Time Off (PTO) + 2 Floating Holidays Bonus plans Tuition Reimbursement Program Employee Assistance Program Generous Employee Referral Program – the more you refer the more you earn Dynamic Recognition and Rewards Work with Industry-Leading Talent Clear Promotion and Advancement Tracks

At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, sexual orientation, marital status, national origin, age, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment. #J-18808-Ljbffr

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