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Interpreter Services Coordinator

4 weeks ago

Hendersonville, United States AdventHealth Hendersonville Full time

Description -External All the benefits and perks you need for you and your family: Benefits from Day One Paid Days Off from Day One Student Loan Repayment Program Career Development Whole Person Wellbeing Resources Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. Schedule: Full Time Shift :8:00 AM – 5:00 PM Location: 100 Hospital Drive, Hendersonville, NC 28792 The community you’ll be caring for: AdventHealth Hendersonville Convenient access, with locations across Western North Carolina Beautiful mountain scenery Plentiful opportunities for outdoor adventurers, including hiking, zip lining and white-water rafting Historic towns and cities full of specialty shops, art galleries and unique restaurants The role you ’ll contribute : The Interpreter Services Coordinator supports the day-to-day logistics for scheduling and efficiency in the use of language access resources. Under the direction of the manager, supports developing, monitoring and coordinating the comprehensive service of language access and any other communication resource needed to accommodate LEP (Limited English Proficiently) patients. Provides interpretation support as necessary. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. The value you’ll bring to the team: •Maintains confidential data, including patient and language access information •Oversees day-to-day scheduling of AH interpreters, last minute requests and vendor needs to ensure responsiveness and excellence in the language access services provided to patients. •Supports compliance with all established policies, procedures and guidelines, maintains a safe workplace in accordance with hospital policies. •Manages interpreter resources effectively and as appropriate acts as first response to complaints or problems providing service recovery or escalating to manager as needed. •Develops close working relationships with other departmental team members, leaders and vendors to ensure consistency of work as well as overall department productivity. •Provides technical assistance and campus-wide consultation for departments, faculty, and staff regarding interpreting services. •Maintains and evaluates data and reports to properly ensure correct scheduling, interpreter availability by languages, and any related topic. •Performs quality control analysis on interpretations performed by staff interpreters, and agency interpreters to ensure maximum quality in language access and responsiveness (timely arrivals). Qualifications What you will need: High school graduate or equivalent required Must be able to obtain Certification for Medical Interpretation (paid for by Advent and acquired from MAHEC) within 6 months Must be proficient in English and Spanish Previous healthcare experience preferred This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location. Category: Patient Experience Organization: AdventHealth Hendersonville Schedule: Full-time Shift: 1 - Day Req ID: 24042714We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.