Patient Service Representative

1 week ago

Champaign, United States Christie Clinic Full time

Christie Clinic's department of OB/GYN is looking for a full-time Patient Service Representative Monday-Friday, 8:00am - 5:00pm at the Christie Clinic on University location.

Duties include greeting clinic patients upon arrival, assisting with the check in process, answering incoming phone calls, scheduling appointments and assisting with the checkout or rescheduling process. The PSR will also serve as a liaison between patient and medical support staff.

TYPICAL PHYSICAL DEMANDS:

Demands include sitting, standing, walking, bending, stooping, stretching and lifting up to 30 pounds. Hearing within, or correctable to, normal range, vision correctable to 20/20 and manual dexterity for the operation of office equipment is required.

TYPICAL WORKING CONDITIONS:

Work is performed in the PSR area and involves frequent contact with patients as well as exposure to communicable illnesses. Requirements may include working irregular hours.

JOB DUTIES: (This list may not include all the duties assigned.)

  • Greet patients and visitors in an efficient, professional, and courteous manner and solicit customer feedback to improve service.
  • Demonstrate the ability to promptly answer a high volume of phone calls and schedule patient appointments on multiple provider and resource schedules.
  • Provide check-in process for patients.
  • Verify and update necessary demographic information.
  • Maintain provider schedules.
  • Daily monitoring of all items in the EMR related to patient results and follow up.
  • Keep a neat and orderly work and lobby area.
  • Maintain relevant office supplies for department effectiveness.
  • Remain aware of provider's erratic and unpredictable schedule. Keep patients updated on provider's schedule.
  • Contact patients in the event an appointment must be cancelled.
  • Maintain provider update board.
  • Ensure patients fill out appropriate documents pertinent to patient visit.
  • Attend and participate in department huddles.
  • Complete FMLA, Disability, etc. forms.
  • Perform related work as required.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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