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Service Writer

4 months ago

Tyler, United States ASCO Equipment Full time

At ASCO our attitude is "We're On It" -Ready to serve, sell, quote, repair, fix, rent, replace and solve equipment problems, questions, challenges that lie ahead. We were built 60 years ago to be a blessing in the lives who depend on us. So, you better believe we're on it.

ASCO Equipment has a career opportunity for a Service Writer & Field Dispatcher in Tyler, Texas. Experience with heavy equipment is preferred, however automotive industry experience may translate.

Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating service needs with customers and technicians.

RESPONSIBILITIES:

    • Positively take ownership of customer experience
    • Manage work orders: open, close, post time, enter notes and monitor progress
    • Prepare accurate estimates for costs of repairs and present to customer
    • Monitor and Manage accounts receivables
    • Clearly and effectively communicate to customers, technicians and service manager
    • Provide status updates on: work orders, troubleshooting, technician progress & general questions
    • Monitor phones for field technician and customer calls
    • Various other administrative duties
BASIC QUALIFICATIONS:
    • 2+ years of experience as a heavy equipment service technician or service writer
    • Ability to work in a fast paced/high volume dealership
    • Detail oriented, time management, and teamwork skills
    • Excellent customer service and communication skills
    • Proficient computer skills, and experience with G-Suite & other service programs
    • A personal dedication to work safety and accountability


Reasons to Join Team ASCO:

Our Vision: To be a blessing to those we serve

Core Values: Honor God, Develop People, Pursue Excellence, and Grow Profitability

Extensive Benefits unparalleled in our industry:

100% Paid Health Insurance

401K + Profit Sharing

ASCO Children's Education Program-Education Assistance Award to aid the children of ASCO employees in their pursuit of higher education

Paid Holidays + More

ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.