US-Customer Service Representative I

4 weeks ago

Bethel, United States ApTask Full time
About Client:
The Client is a multinational power management company . It has grown to become a global leader in providing electrical, hydraulic, and mechanical power solutions for a wide range of industries.
The company's products and services are designed to improve energy efficiency, enhance safety, and enable sustainable solutions for its customers. Client operates in various sectors, including electrical systems and components, power distribution and control, vehicle and aerospace solutions, hydraulic systems and components, and industrial automation.

Rate Range:

Job Description:
  • Provide frontline support to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience.
Responsibilities:
  • Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner
  • Identify and assess customer needs, providing accurate and helpful information or solutions
  • Process orders, returns, and exchanges accurately and efficiently
  • Troubleshoot product or service issues and provide appropriate resolutions or escalate complex issues to higher levels of support
  • Maintain customer records and documentation accurately in the system
  • Follow up with customers to ensure resolution of issues and satisfaction with the resolution
  • Stay updated on product features, pricing, promotions, and company policies to provide accurate information to customers
  • Collaborate with other departments, such as sales, marketing, and operations, to address customer inquiries and issues effectively
Required Qualifications:
  • High school diploma or equivalent
  • 1-3 years of experience in a customer service role or related field
  • Excellent communication and interpersonal skills, with a customer-focused attitude
  • Strong problem-solving skills and ability to think quickly on your feet
  • Proficiency in computer systems and software, including CRM systems and Microsoft Office suite
  • Ability to work efficiently in a fast-paced environment and multitask effectively
  • Attention to detail and accuracy in data entry and documentation
  • Willingness to work flexible hours, including evenings, weekends, and holidays
Preferred Skills:
  • Associate degree or certification in Customer Service, Business Administration, or related field
  • Experience with customer service software or ticketing systems (e.g., Zendesk, Freshdesk)
  • Knowledge of basic sales techniques and upselling/cross-selling strategies
  • Bilingual proficiency in languages commonly spoken by customers
  • Ability to adapt to new technologies and learn new software applications quickly


About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com

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