Receptionist - CCI Main

Job Purpose

The purpose of the Front Desk Receptionist is to provide information to patients and guests in the main lobby. This person is also responsible for checking in and routing patients to the appropriate areas.

Essential Job Functions

• Greet all patients and visitors to CCI; alert appropriate personnel to any visitors or patients that are in lobby.
• Ensure paperwork and orders are complete and accurate prior to giving to the modalities.
• Sign off on Laboratory Specimen Collection records. This will include recognizing Inhouse and reference labs.
• Operate office equipment appropriately to transmit information or documents as needed, using computer, mail, or facsimile machine.
• Provide relevant company information to patients such as location of departments, offices or services provided.
• Answer telephones; provide patients with answers to their non-clinical questions, and direct clinical questions to appropriate staff.
• Interface with CCI personnel, physicians' offices, and hospitals.
• Maintain clean and orderly lobby throughout course of the day.
• Maintain patient account information by confirming insurance coverage and collecting any necessary copays.
• Ability to be at work regularly and on time required.
• Other duties as assigned.

Technical

• Working knowledge of OncoEMR
• Correctly verifies patient with appropriate record in EMR as outlined in SOP.
• Identifies correct collection method and destination of labs tests.
• Answer multi-line phone system and direct calls to appropriate personnel.
• Properly routes patients to the correct location once completed in the laboratory.
• Consult supervisor or lab techs regarding any technical questions.
• Issue necessary lab collection kits for stool or urine and receive patient specimens that are brought to the lab.

QA/QC/Regulatory

• Participate in continuous improvement activities.
• Examine existing processes/procedures, and look for ways to improve them.
• Other administrative duties as required.

Safety/Organizational/Productivity

• Follow institution's safety procedures, as well as following all regulatory standards.
• Must be able to prioritize and manage tasks in a timely and effective manner.

Communications/Teamwork

• Excellent interpersonal skills are necessary.
• Must demonstrate satisfactory verbal and written communication.
• Maintain positive working relationship with fellow staff and clinic personnel.
• Must be able to interact well with patients, employees, physicians, and management.
• Answer questions from patients, physicians, and nursing staff regarding clinical laboratory.

Education/Experience/Qualification

• Must have a high school diploma or GED.
• Previous experience in healthcare setting preferred.
• Must have basic computer skills.
• Must be able to identify and resolve problems in a timely manner; gather and analyze information skillfully.
• Must be able to multi-task and have commitment to excellence in patient care.
• Must be able to manage difficult or emotional situations; respond to requests for service and assistance.
• Must maintain confidentiality and be familiar with the HIPAA laws.
• Must be able to follow policies and procedures, complete administrative tasks correctly and on time.
• Must approach others in a tactful manner; react well under pressure.
• Must be dependable and punctual.

Working conditions

This position works in the clinical laboratory of a busy outpatient oncology/hematology clinic. This person will be required to work closely with coworkers and management daily. This position requires that the employee handle body fluids daily.

Physical requirements

This position requires that the employee sit for long periods of time, up to eight hours a day. This position also requires that the employee be able to perform mild physical labor to complete the tasks at hand.

Direct Reports

This position is not a supervisory position.

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