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Senior Customer Success Manager

3 months ago

North Platte, United States Decarbonize Full time

Come work alongside some of the most talented minds in the agtech industry. We are a team of innovators who are accelerating the digitization and sustainability of our planet’s food system. At Arable, you will have the unique opportunity to build something meaningful with an amazing group of people who care about each other and their work. What We Do At Arable, our goal is to connect all the world’s farms to help optimize the global food system. This is an ambitious goal, but the need has never been greater to rethink how we will feed an ever-growing population and reduce our impact on natural resources. We believe the heart of the solution is digitizing the analog world with high-fidelity data to help food producers optimize their operations. We hope the impact of our work will improve the lives of farmers everywhere and be a major contribution to securing the global food supply for decades to come. A few examples of the work we’re doing today: Helping farmers in India and Mozambique adapt to the effects of climate change on their farms with novel data-driven crop insurance Giving produce growers in California the tools to optimize production and minimize waste Helping irrigated farms in Nebraska manage water more efficiently and sustainably to protect our water supply What You Will Do As a Senior Customer Success Manager at Arable, you will play a crucial role in understanding customer needs, driving processes, and building solid relationships within the agtech industry. Your extensive experience in agriculture, water conservation, or sustainability programs, coupled with a deep understanding of pivot irrigation or corn production, will make you a valuable addition to our team. Responsibilities Lead and contribute to the development and implementation of agriculture, water conservation, and sustainability programs. Leverage a strong understanding of pivot irrigation or corn production to provide specialized insights and guidance to customers. Drive customer retention and expansion across different segments, acting as a seasoned professional capable of effectively selling Arable's solutions. Develop a profound understanding of the agtech industry, staying updated on the latest trends and innovations to provide valuable insights to customers. Establish and maintain deep relationships with influential users within customer organizations, understanding their unique needs. Consult with customers on their business objectives, utilizing your expertise in agriculture, water conservation, and sustainability to tailor solutions that align with their goals. Advocate for the customer's interests within Arable, driving internal processes to ensure their success. Identify upselling opportunities based on a comprehensive understanding of the customer's requirements and effectively communicate the value of additional solutions. Broaden relationships by engaging with customers at different levels within their organization, expanding Arable's footprint and impact. Conduct regular business reviews, celebrating successes and identifying areas for improvement and growth. Apply seasoned professional skills to navigate complex customer landscapes, providing strategic guidance and support. Qualifications Proven experience in enterprise-level account management, showcasing the ability to nurture and grow customer accounts. Experience leading agriculture, water conservation, or sustainability programs. Strong understanding of pivot irrigation or corn production. Demonstrated a scrappy mindset, showcasing adaptability and resourcefulness in navigating challenges and finding innovative solutions. Build strong relationships with customers, becoming a trusted advisor and partner at all levels of the client organization. Extensive experience working in the agtech industry, with a deep understanding of the sector's nuances; preference for experience in or with significant ag input companies. Ability to drive processes effectively, streamline workflows, optimize operations, and ensure smooth task execution. Strategic thinker who bridges the gap between Arable's technology, customer survey data, and clients' business needs and goals. Excellent communication skills, both written and oral, to engage effectively with customers at different levels within their organization. Wisdom and a high IQ to provide valuable insights and recommendations based on a comprehensive understanding of the industry and goals. Proven ability to sell and identify upselling opportunities, effectively communicating the value of additional solutions to customers. A seasoned professional with a track record of success in customer-facing roles. Bachelor's degree in Agronomy, Agricultural Engineering, Agribusiness, Information Systems, Data Science, Business Management, or a related field. Join us at Arable and be part of a team that is reshaping the future of agriculture. Your expertise will contribute to building a more sustainable and efficient global food system. What We Offer At Arable, you will be joining a company of dedicated team players who bring together diverse expertise and a passion for building a more sustainable future. We are a fast-moving startup committed to providing a rewarding employee experience through the work we do, the team, compensation, and benefits, including: Excellent medical, dental, vision, and a 401k program Flexible PTO A focus on community involvement and career development Being a part of creating innovative new products that have a positive impact on the world At Arable, we don't just accept difference—we celebrate and support it. Not only because it's the right thing to do but because we draw on the differences in who we are, what we've experienced, and how we think to make Arable thrive. Arable is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, gender expression, protected veteran status, and any other characteristic protected under applicable State or Federal laws and regulations.

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