Order Fulfillment Manager
3 weeks ago
LHH is seeking an Order Fulfillment Specialist-Quoting serves as the subject matter expert on non-complex Specialty Supplier products and services. Our Partners and Suppliers rely on the Order Fulfillment Specialist-Quoting to manage pre- and post-order activity. This position is also a resource on Supplier product & processes, quotes, Supplier paperwork, order entry, order and implementation intervals, trouble resolution, escalations, and day-to-day process improvements.
ESSENTIAL FUNCTIONS include the following:
- Provides Specialty Supplier (Comcast, Spectrum, Optimum, Cox, and ViaSat) product and process support information to Partners by responding to requests and prioritizing concerns to filter quotes out as quickly as possible.
- Acts as the liaison between Specialty Suppliers and the Partners for quoting, order, billing, account maintenance, and trouble resolution.
- Provides post-sales support by supplying ordering paperwork; answering questions regarding forms and order processes; confirming the accuracy of the completed paperwork; assisting with problem resolution and escalations.
- Interfaces with Sales Partner & Customer to verify order data and assists with completing requirement documents for new and existing customers - credit application, Letter of Authorization, order form, and contract, if required.
- Subject matter expert on non-complex order processing scrubbing order documents, submitting orders to Suppliers, tracking order and implementation status as needed, and verifying product ordered installs per Customers request.
- Tracks orders to ensure completion; provides timely and accurate updates to Partners.
- Masters the RPM process and assists with building new quote or order tracking records, support requests, CTPs, etc., filling in all required fields and assigning actions to appropriate team members.
- Demonstrates product knowledge by successfully completing Supplier training on products and processes and passing applicable assessments.
- Responsible for partner and customer satisfaction.
- Assists with training newer team members.
- Attend Company and team meetings as well as onsite and offsite supplier trainings and events.
- Provides back-up support as needed.
- Performs other tasks and special projects as required.
Qualifications
- High school diploma. College studies or equivalent work experience preferred.
- 2+ years of customer service experience.
- Call center experience a plus.
- Office experience a plus.
- Telecommunications experience a plus.
- Superior proficiency in computer usage, the Internet, the Microsoft Office suite of applications. Must have the ability to learn supplier specific systems and industry specific software programs.
- Excellent communication skills in writing and speaking.
- Excellent organizational and time management skills.
- Ability to work within a cooperative team environment as well as perform assignments autonomously.
Compensation is $47,800 to $50,000 depending on skills and background.
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