Dispatch Coordinator Supervisor

2 weeks ago

Belmont, United States CoolSys - Refrigeration and HVAC Systems Full time

Overview:
With over 150 years of experience, and headquartered in Southern CA, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the retail, commercial, food service, educational, healthcare, and industrial markets.

WHY JOIN US
We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include:

  • Competitive pay
  • Medical, Dental, Vision and Prescription coverage
  • Paid vacation and holidays
  • 401(K) match
  • Life insurance, AD&D and long-term disability
  • Tuition reimbursement
  • Opportunities available nationwide
  • Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more
  • Pet Insurance
  • Legal Plan, and ID Theft Protection
Responsibilities:
Direct a team of 8-12 Dispatchers and Coordinators in a defined territory, including approval of timecards as required
by payroll processes/systems.
Responsible for manpower planning and analysis, scheduling shift work as needed to cover each territory, managing
coverage of phone queues and assignments as required, etc.
Communicate the value of strategic dispatching, inventory practices, and fleet management. to all employees. Work
with region VPs/RD's to drive that value for the business while still meeting customer expectations for
SLAs/contractual entitlements.
Work with the leadership team to establish viable, cost-effective, and strategic objectives and put standard operating
procedures in place to support all requirements for business and compliance outcomes, including customer audit
readiness.
Establish and enforce policies and procedures and Key Performance Indicators (KPIs) consistent with financial
controls needed and any QMS.
Humble, servant leadership of procurement organization while monitoring KPIs and managing performance
accordingly.
Works closely with area managers to help support all facility safety and requirements and needs
Works with area managers and operations manager on all inventory needs, such as: coordinating physical inventory,
refrigerant management, and monitoring, evaluating, and minimizing truck stock per truck, managing any
replenishment orders, consistently keeping track of all obsolete and excess inventories. Works with local vendors on
the selling of any unneeded inventory
Coordinate and support the bid process, help with approval and submittal where appropriate. Order cranes,
subcontractors, etc.
Field technician interface for any general administrative issues
On-boarding new technicians, training, tracking the safety progress of each team assigned, and tracking of PPE.
Coordinates required vehicle testing and training at hire and annually
Prioritize calls (incoming and backlog)
Assign and dispatch technicians
Work with Service Managers to address open calls

Respond to inquiries.
Create and distribute required reporting.
Maintain proactive communication with customers regarding missed SLAs.
Daily review of all incomplete calls.
Maintain entry and verify nightly "on-call" crew.
Work with Service Managers to ensure preventative maintenance is completed on schedule.
Understand the geography of the market and understand the technician's skillsets
Responsible for manpower planning and analysis, scheduling shift work as needed to cover each territory, managing
coverage of phone queues, work assignments as required, etc.
Training staff members to be knowledgeable about customer requirements, how to determine when/ where to use
technicians effectively, and what actions to take when quality/service standards are not met.
o Training staff (including technicians on proper fleet and inventory management)
Qualifications:
1-2 years of leadership experience
HVAC/ Refrigeration or Service Industry experience preferred
Excellent customer service skills with both internal and external customers.
Detail-oriented
Ability to make sound decisions to integrate objectives, opportunities, and resources successfully.
Demonstrated leadership skills, including strong organizational and team-building skills.
Ability to successfully manage multiple priorities and meet tight deadlines.
Interpersonal relations skills and the ability to communicate effectively in verbal, written, and presentation forms.
Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.
Familiarity with Microsoft Outlook, Word, Excel, and PowerPoint
Join Us:
Today, there are 22 different companies that make up the CoolSys family of brands . Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth

Connect with us on Facebook and on Twi t ter .

Coolsys is an EEO/AA Employer. All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.

Pre-employment background screening (criminal and MVR ) a nd drug testing (including for marijuana) are required for all positions. Coolsys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.

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