Security Officer, 24 HRs/wk, Su, M, F

4 weeks ago

Belmont, United States McLean Hospital(MCL) Full time

**Security Officer, 24 hrs/wk, Su, M, F**
- (3291220)

**Overview**
Receiving general direction from the Security Supervisor, incumbent ensures a safe and secure environment; provides protective services to people and property; responds to routine and emergency calls for service; and assists with day-to-day operations of the department.

**Shift Assignment**
The Security Officer must be available to staff 24-hour shift at the following times:

- Sundays: 2:30 PM - 10:30 PM
- Mondays: 6:30 AM - 2:30 PM
- Fridays: 6:30 AM - 2:30 PM

**Principal Duties & Responsibilities**
- Performs daily operational functions as directed and upon request by the Security Supervisor or the Dispatcher to ensure that McLean’s operational needs are met efficiently.
- Operational responsibilities of the Officer include, but are not limited to, the following:

- Responds immediately and appropriately to all emergency requests for assistance issued by the Supervisor or Dispatcher.
- Responds immediately and appropriately to all emergency, contingency, or disaster situations.
- Responds as soon as possible to all non-emergency calls assigned by the Supervisor or Dispatcher.
- Documents all incidents after response and informs Dispatcher of actions taken.
- Completes all electronic incident reports in an objective manner, writes in a clear style and submits all incident reports and accompanying documentation prior to departing from campus at the end of the shift.
- Utilizes strong customer service skills and community policing philosophies to develop and build strong relationships with the hospital community.
- Manages complex and dynamic and emotionally charged situations to help restore order, investigate nefarious or criminal activity and take the appropriate safety and security actions.
- Conducts initial investigations into all reports of suspicious activity, persons, hazards or risk and takes the necessary steps to mitigate risk to patients, visitors and staff.
- Takes appropriate actions when necessary, appropriate or mandated, based on training procedure and legal requirements.
- Uses effective and appropriate de-escalation techniques when addressing disorderly, disruptive or emotionally charged persons.
- Provides escorts to patients, visitors, employees, and others to ensure the safety of the requester.
- Patrols McLean property and grounds, documents all deficiencies and/or violations of policy.
- Ensures that only authorized vehicles are allowed access to parking areas controlled by McLean and documents violations of parking policy.
- Performs access control functions, including: ensuring that all employees, vendors and contractors are in possession of an authorized form of identification and that is clearly visible; enforcing McLean visitor policies and restrictions; restricting\ access by individuals who have no authorized business on McLean property.
- Performs Dispatch and/or Console duties as assigned by the Supervisor/Manager. Dispatch/console duties include, but are not limited to, the following:

- Coordinates Security activities, acts as liaison to other McLean departments and external agencies, reflects the friendly, courteous, helpful and professional attitude of the department at all times.
- Coordinates assignments of scheduled staff to calls for service and other activities in an equitable fashion.
- Answers incoming internal and external phone calls, provides callers with information and appropriate transfers.
- Prioritizes and assigns responses to incidents and requests for assistance and ensures that all are resolved in a timely fashion.
- Maintains a chain of custody of all property, evidence and equipment turned in to the Security office.
- Documents all actions taken by departmental staff, all incidents reported and ensures that all supporting documentation is provided by Security officers assigned to respond to calls for assistance.
- Monitors all electronic security and fire systems associated with the departmental operations at the Security Office in accordance with department Policies and Procedures.
- Notifies the Supervisor when appropriate to provide additional resources or regarding a systems failure.
- Performs all services in accordance with the appropriate McLean Policy and Procedure Manual.
- Performs other duties as assigned by the Supervisor/Manager.

**Qualifications**
Minimum of a high school diploma required. A strong educational background (associate’s or bachelor’s degree) in criminal justice or related field is preferred. A combination of both experience and education will be considered.

A minimum of 1-3 years of security or related experience preferred.

Must possess and maintain a valid Massachusetts Driver’s License.

Must obtain and maintain required certification in the following programs (training provided by department):

- CPR/AED/First Aid
- CPI De-Escalation Training
- International Association for Healthcare Security and Safety (IAHSS) Basic Officer Certification

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