Customer Success Specialist
5 days ago
Company Description
ASE Direct, Inc. is a data-driven company founded in 2005. As a Service-Disabled Veteran-Owned Small Business (SDVOSB), we provide industry-leading, high-demand products, services, and solutions to drive significant savings and growth for our clients, partners, and stakeholders. Our commitment to superior customer service has earned us multiple awards, including the Inc. 500 Award, the Largest Service-Disabled Veteran-Owned Small Business in Tennessee, and the HealthTrust Supplier Diversity Award.
Role Description
This is a full-time on-site role as a Customer Success Specialist at ASE Direct, Inc. in Brentwood, TN. The Customer Success Specialist will be responsible for ensuring customer satisfaction, analyzing customer needs, providing customer support, and maintaining excellent communication with customers.
CRM & ORDER MANAGEMENT
- Sales order entry & customer confirmation communications
- Answer & Assist customers via telephone, email, or live chat
- CRM contact management & clean-up
- Account setup, maintenance, and updates
- Assign incoming conversations and manage conversations inbox
- Order issues review and resolutions (Tracking, replacement orders, item substitution research)
RETURNS PROCESSING
- Review incoming new RMAs
- Complete RMA ticket based on transaction details
- Request return documents from vendors
- Send return documents to customers
- Tracking returns to ensure delivery
- Request credit memos from vendors on delivered product
- Push credit memo through to Quickbooks
Qualifications
- Strong analytical and problem-solving skills
- Experience in customer support and customer service
- Excellent communication skills, both verbal and written
- Dedication to customer satisfaction
Benefits: Medical Insurance / Dental Insurance / Vision Insurance / PTO
Supervisor: Federal Sales Manager
Hours of Operation: Monday-Friday 8am - 5pm
HQ Location: Brentwood, TN
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