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Specialist, Logistics

1 month ago

Chino, United States RXO Full time

Specialist, Logistics As the Specialist, Logistics, you will be responsible for monitoring drivers’ delivery activity, scheduling, delivery and routing issues with external customers and contracted drivers. Position involves heavy phone contact between external customers and contracted drivers. In addition, the position is responsible for billing and data entry tasks. As a part of the RXO team, you’ll have a starring role in helping us continue to provide daily freight solutions for our global customers.

What your day-to-day will look like:

Maintain phone communication between external customers and contracted drivers/couriers

Assist contracted drivers with delivery issues

Resolve any customer issues, complaints and answer questions

Monitoring progress of delivery routes

Customer billing and data entry tasks

Assign drivers/couriers delivery routes

Oversee all unloading processes of returning routes at days end

Additional duties as requested

What you’ll need to excel: At a minimum, you’ll need:

1 year of experience in a customer service role resolving issues and responding to customer requests

It’d be great if you also have:

High school diploma or equivalent

Experience in a call center environment

Strong customer service skills and the ability to satisfactorily resolve issues

Solid ability to multitask with exceptional organizational skills

Ability to thrive under pressure while delivering solutions that exceed customer expectations

This job requires the ability to:

Able to lift up to 25 pounds

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