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Specialist, Logistics
1 month ago
Specialist, Logistics
As the Specialist, Logistics, you will be responsible for monitoring drivers’ delivery activity, scheduling, delivery and routing issues with external customers and contracted drivers. Position involves heavy phone contact between external customers and contracted drivers. In addition, the position is responsible for billing and data entry tasks. As a part of the RXO team, you’ll have a starring role in helping us continue to provide daily freight solutions for our global customers.
What your day-to-day will look like:
Maintain phone communication between external customers and contracted drivers/couriers
Assist contracted drivers with delivery issues
Resolve any customer issues, complaints and answer questions
Monitoring progress of delivery routes
Customer billing and data entry tasks
Assign drivers/couriers delivery routes
Oversee all unloading processes of returning routes at days end
Additional duties as requested
What you’ll need to excel:
At a minimum, you’ll need:
1 year of experience in a customer service role resolving issues and responding to customer requests
It’d be great if you also have:
High school diploma or equivalent
Experience in a call center environment
Strong customer service skills and the ability to satisfactorily resolve issues
Solid ability to multitask with exceptional organizational skills
Ability to thrive under pressure while delivering solutions that exceed customer expectations
This job requires the ability to:
Able to lift up to 25 pounds
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