Call Center Representative

7 days ago

Schenectady, United States American Dental Partners Full time
Job Details

Req ID: 92711

Supported Practice: Empire Oral & Maxillofacial Surgery

Category: Business Assistant

Location: 170 Saratoga Ave, Glenville, NY 12302

Position Summary:

Call Center Representative

(Dental Receptionist) - On Site, Full Time Position
(Monday - Friday 8:30am-4pm) +Salary range $18-$21/hr based upon expereince + Benefits

Empire Oral & Maxillofacial Surgery - Glenville is a thriving and fast paced practice looking for a

Call Center Representative

to join our growing team.

Why Heartland Dental?

Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture.As a

Call Center Representative

, you'll work in an environment that encourages learning, team cohesion, and puts patients first.

Supporting our front office as a Call Center Representative, you'll be surrounded by camaraderie and partnership - where patients come first, and continuous learning is encouragedHard-working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.

More about the role

  • Greet and welcome patients as they enter the office to create a great first impression of our team
  • Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
  • Utilize Dentrix for patient scheduling and records
  • Schedule and confirm appointments for multiple providers in the office
  • File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
  • Post insurance and patient payments and process accounts receivables
  • Review treatment plan fees and payment options with patients
  • Partner with the providers and team to implement Heartland Dental systems to optimize office potential
What You'll Gain
  • Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
  • Front loaded education and training, providing you the opportunity to develop to your full potential
  • Opportunity to be a part of a secure company with 20+ years of industry leading experience that provides a stable career with unlimited growth potential
About Empire Oral & Maxillofacial Surgery - Glenville

Empire Oral & Maxillofacial Surgery - Glenville, like each Heartland Dental supported office, is unique to the community and the patients they serve.
  • Join a 15 person team that thrives on collaboration, communication and community
  • Beautiful practice with state of the art technology
  • Welcoming and energentic team atmosphere
Minimum Qualifications
  • Experience working in a fast-paced and customer-centric environment
  • Excellent communication and organizational skills
  • The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.
Preferred Experience
  • 1+ years of experience in a dental or medical setting
  • 1+ years of experience with insurance billing and accounts receivable
  • Dentrix or other dental software experience
Physical Requirements:
  • Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
  • Prolonged periods sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at times
  • Availability to attend virtual training sessions (or in-person) periodically throughout the year


Who is Heartland Dental?

As the largest and one of the fastest growing Dental Support Organizations, Heartland Dental provides exceptional service to its more than 2300 supported doctors in 38 states and over 1,400 supported offices. Each Heartland Dental supported office is unique to the community and the patients they serve.Supported Doctors are the leaders of their practice and set forth their own clinical care philosophies. With the largest network of doctors, we are founded by a doctor for doctors with a mission to support dentists and their teams as they deliver the highest quality dental care and experiences to the communities they serve while providing exceptional careers and creating value for our stakeholders.

At Heartland Dental, we're committed to living our core values which promote diversity and inclusion.We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.

  • Call Center Representative

    3 weeks ago

    Schenectady, United States Ellis Medicine Full time

    **Basic Function**: The Call Center Representative operates the hospital/Physician’s Answering Service communications system. Triaging and processing customers calls while following specific protocols. Answers customer calls for Hospital and the physician answering service, takes reliable messages and transmits messages to physician/office staff/hospital...

  • Call Center Representative

    2 weeks ago

    Schenectady, New York, United States Ellis Medicine Full time

    Basic Function: The Call Center Representative operates the hospital/Physician's Answering Service communications system. Triaging and processing customers calls while following specific protocols. Answers customer calls for Hospital and the physician answering service, takes reliable messages and transmits messages to physician/office staff/hospital...

  • Call Center Representative

    7 days ago

    Schenectady, United States Empire Oral & Maxillofacial Surgery - Glenville Full time

    Overview: Call Center Representative (Dental Receptionist) - On Site, Full Time Position (Monday - Friday 8:30am-4pm) + Salary range $18-$21/hr based upon expereince + Benefits! Empire Oral & Maxillofacial Surgery - Glenville is a thriving and fast paced practice looking for a Call Center Representative to join our growing team. Why Heartland Dental?...

  • Dining Services Call Center Representative

    1 week ago

    Schenectady, United States Ellis Medicine Full time

    The Dining Services Call Center Representative is responsible for the dispatching a variety of customer service requests (i.e. meals, diet information and occasional housekeeping services) from the Dining Services Call Center. Respond to calls and works closely with patients, families, and staff to ensure all patients’ needs are met in a timely and...

  • Dining Services Call Center Representative

    3 weeks ago

    Schenectady, United States Ellis Medicine Full time

    The Dining Services Call Center Representative is responsible for the dispatching a variety of customer service requests (i.e. meals, diet information and occasional housekeeping services) from the Dining Services Call Center. Respond to calls and works closely with patients, families, and staff to ensure all patients’ needs are met in a timely and...

  • Call Center Supervisor

    1 week ago

    Schenectady, United States Renewal by Andersen Full time

    Overview: At Renewal by Andersen of Eastern NY, our mission is to be the Gold Standard for Quality and Reliability. We continually provide the finest products and highest level of professionalism in the industry. We take pride in our work and stand behind it without exception. Every customer experience is the result of outstanding commitment and teamwork....

  • Csr - Customer Service Representative

    3 weeks ago

    Schenectady, United States Appolo Heating, Inc Full time

    Appolo Heating is a leading home services provider seeking a personable, reliable individual to serve as a Customer Service Representative/Dispatcher to join our growing company!! Are you interested in taking your career to the next level with an industry leader? You will handle inbound and outbound customer service calls from an established customer base as...

  • Customer Service Representative

    3 weeks ago

    Schenectady, United States Spectrum Full time

    **Job Summary** **At a Glance** Full-time entry-level to mid-level customer service roles troubleshooting and resolving mobile customer technology and service issues, including repair, billing, and accounts. Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment. Mobile Representatives use patience and...

  • Customer Service Representative

    2 weeks ago

    Schenectady, United States Spectrum Full time

    Full-time entry-level to mid-level customer service roles troubleshooting and resolving mobile customer technology and service issues, including repair, billing, and accounts. Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment. Mobile Representatives use patience and effective communication skills to uncover...

  • Human Resources Representative

    3 weeks ago

    Schenectady, United States Price Chopper Full time

    Human Resources Representative - Distribution Center Date: Jun 13, 2024 Location: Schenectady, NY, US, 12306 Company: The Golub Corporation Salary: $22.00- $27.10 SUMMARY Assist managers and supervisors in answering Associate questions regarding HR policy, procedures, pay, benefits, and other related issues to include the research of issues when...

  • Test Center Administrator

    4 weeks ago

    Schenectady, United States Prometric Full time

    OVERVIEW : The Test Center Administrator (TCA) serves as the face of Prometric in test centers around the world. These emerging professionals are part of a growing specialization within the company and thrive in fast-paced environments that support people taking life-changing exams. The position requires TCAs to verify candidate identification, monitor...

  • Customer Service Representative

    3 weeks ago

    Schenectady, United States Spectrum Full time

    Job Summary At a Glance Full-time entry-level to mid-level customer service roles troubleshooting and resolving mobile customer technology and service issues, including repair, billing, and accounts. Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment. Mobile Representatives use patience and...

  • Patient Service Associate

    3 weeks ago

    Schenectady, United States Albany Medical Center Full time

    Department/Unit: EmUrgent Care - Glenville Work Shift: Day (United States of America)Patient Service Associate, Glenville EmUrgentCare Work Schedule: Monday – Friday We are seeking an Administrative Associate with excellent customer service skills and clerical experience to join our team! The Patient Service Associate provides advanced clerical...

  • Patient Service Associate

    4 weeks ago

    Schenectady, United States Albany Medical Center Full time

    Department/Unit: EmUrgent Care - Glenville Work Shift: Per Diem (United States of America)Patient Service Associate, Glenville, NY EmUrgentCare Work Schedule: Monday – Friday We are seeking an Administrative Associate with excellent customer service skills and clerical experience to join our team! The Patient Service Associate provides advanced...

  • Center Medical Director

    1 month ago

    Schenectady, United States CSL Behring LTD Full time

    Job Description Job Description Job Description Summary Provides medical oversight to Medical Staff Associates, including the training of other physicians and Medical Staff Associates. Usually serves as the primary center physician registered as the Laboratory Director with the Food and Drug Administration (FDA). Job Description * Serves as the primary...

  • Verizon Sales Support Representative

    1 month ago

    Schenectady, United States IMMEDIATE HIRE Full time

    Shore Marketing is a local sales and consulting firm in Albany. Recognized for our top talent in sales and marketing, our devoted team continuously assists our clients in new customer acquisitions, increases their brand recognition, and expands their market reach. Proven through our tremendous success over the past several years, our direct sales approach...

  • Rental Sales Representative

    2 weeks ago

    Schenectady, New York, United States Ryder System Full time

    Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. )Albany, New YorkMonday-Friday 8am-4:30pm$19 to $21.00 per hour depending on ExperiencPaid weekly. Advancement opportunitiesCheck out these videos )Ryder's most recently been named a "Top Company for Women to Work for in Transportation ) " by Women in Trucking, one of Fortune...

  • Rental Sales Representative

    3 days ago

    Schenectady, United States Ryder Full time

    Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. ((url removed)) Albany, New York Monday-Friday 8am-4:30pm $19 to $21.00 per hour depending on Experienc Paid weekly. Advancement opportunities Check out these videos! (url removed) ((url removed)) (url removed)(phone number removed)/44a23a3560 Ryder's most recently been named a...

  • RN Unit Manager

    4 weeks ago

    Schenectady, United States Schenectady Center Full time

    Schenectady Center is hiring a Registered Nurse (RN) Unit Manager in Schenectady, NY. We are now offerring a $3,000 sign-on bonus!!! Duties: Handle all supervisory duties for assigned unit Help establish and implement employee policies and procedures Mentor less experienced nurses, offering clinical & career advice Maintain the standards of care...

  • RN Unit Manager

    1 month ago

    Schenectady, United States Schenectady Center Full time

    Schenectady Center is hiring a Registered Nurse (RN) Unit Manager in Schenectady, NY. We are now offerring a $3,000 sign-on bonus!!! Duties: Handle all supervisory duties for assigned unit Help establish and implement employee policies and procedures Mentor less experienced nurses, offering clinical & career advice Maintain the standards of care...