Reservationist

2 months ago

Miami, United States ZUMA Full time

Celebrating 20 years since first opening its doors in London, Zuma is sophisticated twist on the traditional Japanese Izakaya style of informal eating and drinking. Co-founded by Rainer Becker and Arjun Waney in 2002, Zuma has 15 venues globally and 9 seasonal locations.

Featuring modern Japanese cuisine that is authentic but not traditional. The menu showcases a variety of dishes from its three kitchens: the main kitchen, the sushi counter and the robata grill.

Zuma Miami, located in the heart of downtown, brings chef Rainer Becker's internationally acclaimed style of modern Japanese izakaya dining from the robata grill and kitchen to its flagship US location.

Zuma offers a comprehensive benefits package that reflects our commitment to taking great care of our team members. Here's a summary of the fantastic benefits you can expect as part of the Zuma family:

  • Health Benefits: Comprehensive Medical, Dental, and Vision insurance to ensure your well-being.
  • Paid Time Off: Start with 10 days of PTO per year to relax and recharge.
  • Career Growth: Take advantage of opportunities to grow your career with Zuma at our locations globally, including in the US, Europe, the Middle East, and Asia.
  • Global Experience: Work alongside a team with extensive global hospitality and culinary experience, offering you invaluable learning and growth opportunities.
  • Family Meals: Enjoy complimentary daily family meals at our restaurant.
  • Dining Discounts: Receive a 50% discount on dining at Zuma, so you can savor our culinary delights even off the clock.
  • Referral Bonus Program: Earn bonuses for referring talented friends and colleagues to join our team.
POSITION PURPOSE:

To provide exceptional customer service and assistance with general inquiries and reservations. To take reservations for The Company efficiently and effectively maximizing reservation capacities.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:
  • Provide friendly, courteous and efficient service to all guests.
  • To provide a friendly phone manner assisting guests with all inquiries (please note all phone correspondence is subject to audio recording to assist in providing customer service and training development)
  • A thorough understanding of all booking policies and procedures
  • Works as a member of the restaurant team. Interacts with service crew in a positive manner. Assists others whenever needed.
  • Interacts with people beyond giving and receiving instructions, particularly in resolving Guest complaints.
  • Anticipate and service the guest's needs before requests are made.
  • Follow proper time and attendance and uniform procedures.

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