HYBRID ROLE Production Support Specialist
3 weeks ago
This group has multiple roles spanning day and night shifts.
All roles are Hybrid role must be willing to work onsite in Dallas, Tampa or Jersey City 3 days a week.
3 days onsite is mandatory with 2 optional days remote work (Onsite Tuesdays, Wednesdays and a third day of your choosing)
Maybe required to work Tuesday through Saturday or Sunday through Thursday on rotational or permanent basis.
Description
The Enterprise Application Support role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm.
This role works closely with development teams, infrastructure partners, and internal clients to advance and resolve technical support incidents.
Responsibilities:
Experience with using ITIL Change, Incident and Problem management processes.
Resolve critical production issues by leading Major Incident calls, engaging proper teams, and driving root cause analysis.
Troubleshoot and debug system component(s) to resolve technical issues in complex and highly regulated environments comprised of ground and cloud applications and services.
Analyze proposed application design(s) and provide feedback on potential gaps or provide recommendations for optimization.
Hands-on experience with Monitoring and Alerting processes in Distributed ,Cloud and Mainframe environments.
Knowledge and understanding of cyber security best practices and general security concepts like password rotation, access restriction and malware detection.
Contribute in Monthly Service Reviews (MSR) with Development partners to go over KPI metrics.
Participate in Disaster Recovery / Loss of Region events (planned and unplanned) executing tasks and collecting evidence.
Collaborate both within the team and across teams to resolve application issues and escalate as needed.
Support audit requests in a timely fashion providing needed documentation and evidence.
Plan and execute certificate creation/renewals as needed.
Create, Modify and Monitor Dashboards to better catch potential issues and aide in observability.
Strong ability to gather and analyze project requirements and translate them into technical specification(s).
Deep understanding of all lifecycle components (code, test, deploy).
Good verbal and written communication and interpersonal skills, communicating openly with team members and others.
Champion a culture where honesty and transparency are expected.
On-call support with flexible work arrangement.
Overall Qualifications:
Minimum of 3 years of relevant Production support experience.
Bachelor's degree preferred or equivalent experience.
Technical Qualifications (Distributed/Cloud):
Hands on experience in Unix, Linux, Windows, SQL/PLSQL
Familiarity working with relational databases (DB2, Oracle, Snowflake)
Monitoring and Data Tools experience (Splunk, DynaTrace, Thousand Eyes, Grafana, Selenium,HiPam IBM Zolda)
Cloud Technologies (AWS services (S3,EC2,Lambda,SQS,IAM roles), Azure, OpenShift, RDS Aurora, Postgress)
Scheduling Tool experience (CA AutoSys, Control-M)
Middleware experience (Solace, Tomcat, Liberty Server, WebSphere, WebLogic, JBoss)
Messaging Queue Systems (IBM MQ, Oracle AQ, ActiveMQ, RabbitMQ, Kafka)
Scripting languages (Bash, Python, Ruby, Shell, Perl, JavaScript)
Hands on experience with ETL tools (Informatica Datahub/IDQ, Talend )
Technical Qualifications (Mainframe):
Mainframe troubleshooting and support skills (COBOL, JCL, DB2, DB2 Stored Procedures, CICS, SPUFI, File aid)
Mainframe scheduling (Job abends, Predecessor/Successor)
#J-18808-Ljbffr
-
Enterprise Application Support
2 days ago
Dallas, United States 2isolutions Full timeWe have 10 new positions, each offering a 6-9 months contract opportunity for an Enterprise Application Support (EAS)/ Production Support Specialist role in Dallas/Jersey City/Tampa. This is a HYBRID ROLE (3 days onsite and the rest remote). Must-haves: • Minimum of 3-4 years of relevant Production support experience (for junior role) • Minimum of 7-8...
-
Application Support Specialist
1 week ago
Dallas, United States Franklin Fitch Full timeMust be a current permanent resident in the state of Texas to be eligible for this position - if you do not CURRENTLY live in Texas, your application will not considered.Application Support Specialist | Hybrid - Dallas, TX | $70k/yr - $75k/yr + BenefitsAre you an IT Support professional looking for a change of scenery? Do you feel as if your work/life...
-
Application Support Specialist
1 week ago
Dallas, United States Franklin Fitch Full timeMust be a current permanent resident in the state of Texas to be eligible for this position - if you do not CURRENTLY live in Texas, your application will not considered.Application Support Specialist | Hybrid - Dallas, TX | $70k/yr - $75k/yr + BenefitsAre you an IT Support professional looking for a change of scenery? Do you feel as if your work/life...
-
Application Support Specialist
2 weeks ago
Dallas, United States Franklin Fitch Full timeMust be a current permanent resident in the state of Texas to be eligible for this position - if you do not CURRENTLY live in Texas, your application will not considered.Application Support Specialist | Hybrid - Dallas, TX | $70k/yr - $75k/yr + BenefitsAre you an IT Support professional looking for a change of scenery? Do you feel as if your work/life...
-
Product Support- Customer Service Specialist
3 days ago
Dallas, United States Planet Technology Full timePlanet Technology has partnered with a Dallas area firm to locate a customer product support representative for a contract to hire role. This is a hybrid role and does require attendance in the office at least 2 days a week. The Product Support Representative will be the friendly face (or voice) of our client’s organization, providing exceptional service...
-
Product Support- Customer Service Specialist
2 days ago
Dallas, United States Planet Technology Full timePlanet Technology has partnered with a Dallas area firm to locate a customer product support representative for a contract to hire role. This is a hybrid role and does require attendance in the office at least 2 days a week. The Product Support Representative will be the friendly face (or voice) of our client’s organization, providing exceptional service...
-
Dallas, United States IITJobs Full timeHybrid Role Location: Dallas, TX Need to be onsite 2 days/week Must have at least 4+ years of strong hands-on development experience with Java (8.0/11.0), J2EE and Spring.Must have hands on development experience with UI technologies such as HTML, CSS, jQuery, java scripting, ReactJSMust have strong hands-on development experience with frameworks and tools...
-
Dallas, United States iitjobs, Inc. Full timeHybrid Role Location: Dallas, TX Need to be onsite 2 days/week Must have at least 4+ years of strong hands-on development experience with Java (8.0/11.0), J2EE and Spring.Must have hands on development experience with UI technologies such as HTML, CSS, jQuery, java scripting, ReactJSMust have strong hands-on development experience with frameworks and tools...
-
Java and Production Support
10 hours ago
Dallas, United States Amiseq Inc. Full timeJava and Production SupportDallas, TX Hybrid role - needs to commute to Dallas office 2 times a week.12 Months Contract Role - 50% Java development//50% into production support Working knowledge of one or more cloud technologies such as AZURE, GCP, OpenStack Work with a team of highly skilled developers and testing professionals to deliver high quality test...
-
Java and Production Support
4 weeks ago
Dallas, United States AMISEQ Full timeJava and Production SupportDallas, TX Hybrid role – needs to commute to Dallas office 2 times a week.12 Months Contract Role – 50% Java development//50% into production support Working knowledge of one or more cloud technologies such as AZURE, GCP, OpenStack Work with a team of highly skilled developers and testing professionals to deliver high quality...
-
Java and Production Support
4 weeks ago
Dallas, United States AMISEQ Full timeJava and Production SupportDallas, TX Hybrid role – needs to commute to Dallas office 2 times a week.12 Months Contract Role – 50% Java development//50% into production support Working knowledge of one or more cloud technologies such as AZURE, GCP, OpenStack Work with a team of highly skilled developers and testing professionals to deliver high quality...
-
Product Marketing Specialist
4 weeks ago
Dallas, United States Optomi Full timeMUST BE IN DALLAS-FORT WORTH METROPLEX!!!Optomi in partnership with a leading video technology company, is seeking a talented individual to join our team as a Product Marketing Specialist. In this role, you will be responsible for creating plans & product marketing materials for launch and penetration. In collaboration with Marketing team, you will be...
-
Customer Product Support Rep.
4 days ago
Dallas, United States Planet Technology Full timePlanet Technology has partnered with a Dallas area firm to locate a customer product support representative for a contract to hire role. This is a hybrid role and does require attendance in the office at least 2 days a week. The Product Support Representative will be the friendly face (or voice) of our client’s organization, providing exceptional service...
-
Application production support
1 week ago
Dallas, United States Micasa Global Full timeRole :: Application Production Support-SRELocation: Dallas, TX Hybrid (3 Days Onsite)Duration: Long Term C2CJob Description::10+ years of system troubleshooting and problem resolution across various application domains and platformsStrong experience in troubleshooting Java Run Time (JRE)Strong experience in analyzing and tuning of Garbage Collections, Heap...
-
Application production support
2 weeks ago
Dallas, United States Micasa Global Full timeRole :: Application Production Support-SRELocation: Dallas, TX Hybrid (3 Days Onsite)Duration: Long Term C2CJob Description::10+ years of system troubleshooting and problem resolution across various application domains and platformsStrong experience in troubleshooting Java Run Time (JRE)Strong experience in analyzing and tuning of Garbage Collections, Heap...
-
Vlocity Production Support
1 week ago
Dallas, United States Abode Techzone LLC Full timeJob Description: Vlocity Production Support - Dallas, TX - Hybrid Primary / Mandatory skills: • Overall Experience: 4+ years' experience in Production Support / Operations for Mission Critical, high performance salesforce.com applications and Mulesoft integrations. • Experience in Monitoring product for all defined KPIs to ensure best-in-class...
-
Vlocity Production Support
2 days ago
Dallas, United States Abode Techzone LLC Full timeJob Description: Vlocity Production Support - Dallas, TX - Hybrid Primary / Mandatory skills: • Overall Experience: 4+ years' experience in Production Support / Operations for Mission Critical, high performance salesforce.com applications and Mulesoft integrations. • Experience in Monitoring product for all defined KPIs to ensure best-in-class...
-
Dallas, United States Infovision Full timeJob Title: ServiceNow Support Consultant(Product Design, XML,SQL, JavaScript)Location: Dallas, TX (Hybrid)Duration: Long-TermMode: Onsite(Hybrid)Main Skills: Candidate should have ServiceNow support role not a developer Experience with product design, integrated testing, migrations, and implementation/release processeso Product [ServiceNow] configuration...
-
Dallas, United States InfoVision Inc. Full timeJob Title: ServiceNow Support Consultant(Product Design, XML,SQL, JavaScript)Location: Dallas, TX (Hybrid)Duration: Long-TermMode: Onsite(Hybrid)Main Skills:· Candidate should have ServiceNow support role not a developer· Experience with product design, integrated testing, migrations, and implementation/release processeso Product [ServiceNow] configuration...
-
Dallas, United States InfoVision Inc. Full timeJob Title: ServiceNow Support Consultant(Product Design, XML,SQL, JavaScript)Location: Dallas, TX (Hybrid)Duration: Long-TermMode: Onsite(Hybrid)Main Skills:· Candidate should have ServiceNow support role not a developer· Experience with product design, integrated testing, migrations, and implementation/release processeso Product [ServiceNow] configuration...