Customer Service Representative for a Call Center
3 weeks ago
Job Description We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Responsibilities: Manage large amounts of incoming calls. Generate sales leads. Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and call handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. Qualifications: Excellent customer service abilities. Track record of over-achieving quota. Good phone etiquette and communication skills. Familiarity with CRM systems and practices. Customer orientation and ability to adapt/respond to different types of characters. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively. Proficient in English. Strong data entry skills. Computer skills. Experience with outbound calling. Analytical skills. Multilingual or bilingual proficiency is a plus. Sales and upselling experience preferred. Spanish language proficiency advantageous. At least 18 years old. High school diploma or GED. Authorized to work in the United States. US resident (any state except CA, CO, CT, MA, MD, NY, OR, WA, or WI). Additional Information: Paid Training. Paid Time Off. Flexible Schedule. Wellness Resources. Telehealth Care Plan. Training & Development. Advancement Opportunities. All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr
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Tulsa, United States Enterprise Call Center Full timeJob DescriptionWe are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient,...
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Tulsa, United States AlienVault Full timeJob Overview Job Description:This job reports to our (15901 E Skelly Dr, Tulsa, OK) location. If considered, you must be able to report to this location.Take the lead at the frontline of our company in a hybrid role that works in center and from home. In this multifaceted role, you'll assist with telephone and virtual customer interactions working in center...
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Inbound Customer Service Representative
3 months ago
Tulsa, United States ResourceOne Full time* 27-Jan-2022 to 28-Mar-2022 (CST) * Inbound * Tulsa, OK, USA * Hourly * Full Time *Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Short-Term disability, Long-Term disability, paid time off, holiday pay, bereavement pay, juror duty compensation, 401k and much more!* **Position Overview:** We are looking for people who want more...
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Tulsa, United States AlienVault Full timeJob Overview Job Description:Take the lead at the frontline of our company in a hybrid role that works in center and from home. In this multifaceted role, you'll assist with telephone and virtual customer interactions working in center 3-4 days weekly and remotely from home 1-2 days weekly. You'll utilize various tools and systems (telephone, e-email,...
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Tulsa, United States AT&T Full time**Job Description:** This job reports to our (15901 E Skelly Dr, Tulsa, OK) location. If considered, you must be able to report to this location. Take the lead at the frontline of our company in a hybrid role that works in center and from home. In this multifaceted role, youll assist with telephone and virtual customer interactions working in center 3-4 days...
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Tulsa, United States AlienVault Full timeJob Overview Job Description:HIRING EVENTDate: Tuesday March 26th, 2024Time: 930a - 300p CentralWhere: 15901 E Skelly Dr Tulsa, OK 74116Please apply before attending.Walk Ins WelcomeYou will be required to work at our Call Center Office location in Tulsa, OK. This is your opportunity to be the voice of AT&T - a global leader in communications and technology....
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Tulsa, United States AlienVault Full timeJob Overview Job Description:This job reports to our (15901 E Skelly Dr, Tulsa, OK) location. If considered, you must be able to report to this location.Take the lead at the frontline of our company in a hybrid role that works in center and from home. In this multifaceted role, you'll assist with telephone and virtual customer interactions working in center...
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Customer Service/Call Center Specialist
3 months ago
Tulsa, United States GMG Management Consulting Full timeJob DescriptionJob DescriptionCustomer Service/Call Center Specialist that possesses basic accounting knowledge, be a self-starter that is willing to learn and grow, have strong analytical skills, committed to excellence and high standards, organized, detailed and customer service oriented. Must be able to learn quickly, work independently, multi-task, and...
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Tulsa, United States AT&T Full timeJob Description: This job reports to our (15901 E Skelly Dr, Tulsa, OK) location. If considered, you must be able to report to this location. Take the lead at the frontline of our company in a hybrid role that works in center and from home. In this multifaceted role, youll assist with telephone and virtual customer interactions working in center 3-4 days...
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Tulsa, United States AT&T Full timeJob Description: Don’t miss this opportunity to jumpstart your sales career. Come interview with us in-person at our upcoming open recruiting session in the Tulsa, OK area on July 25th! Join us at our AT&T Call Center: 15901 E Skelly Dr Tulsa, OK 74116 Date: Thursday, July 25th Time: 10am-4pm cst To save time, please apply and complete testing ahead of...
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Customer Service
3 weeks ago
Tulsa, United States CommunityCare HMO, Inc. Full timeTulsa, OK, USA Req #565 Thursday, July 25, 2024 JOB SUMMARY: Responsible for being the first point of contact for all membership related questions, requests and concerns and for providing outstanding service to our customers. You will answer queries regarding customer benefits, eligibility, PCPs, claims and other questions. You will handle complaints,...
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Customer Service Representative
1 day ago
Tulsa, Oklahoma, United States European Wax Center Full timeJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at European Wax Center. As a key member of our team, you will be responsible for providing exceptional customer service, educating guests on our services, and ensuring a positive experience for all who visit our center.Key...
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Call Center Customer Service Professional
2 months ago
Tulsa, Oklahoma, United States The Judge Group Inc. Full timeLocation: Tulsa, OKDescription: Our client is currently seeking a Call Center Customer Service Professional - II The individual will be accountable and responsible for the successful fulfillment of all VPS Wholesale SIP orders that are placed by customers in Portfolio and delivered VOIP services in the US.Daily responsibilities will include: Process Local...
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Contact Center Sales and Service Representative
4 weeks ago
Tulsa, United States Arvest Bank Full timePosition is located at 4916 E 66th St N., Tulsa, OK External candidates may be able to work remotely after the initial 120 day training period with sufficient performance. Internal candidates may be able to work remotely from day one in position. Remote associates can be located anywhere in the Arvest footprint (AR, KS, MO, OK). Hours:...
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Customer Service Representative
3 months ago
Tulsa, United States Inceed Full timeCustomer Service Representative Location: Tulsa, OK Pay: $18 - 22/hr (Direct, full-time) Inceed has partnered with a great company to help find a skilled Customer Service Representative to join their team! Responsibilities: Handles customer correspondence and telephone calls dealing with inquiries on existing orders, stock availability, order entry,...
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Customer Service Representative
3 months ago
Tulsa, United States Williams Plumbing Co Inc Full time** Williams Plumbing & Drain Service, Inc.** ** Customer Service Representative** Tulsa, OK 74146 ***Who We Are*** We keep on growing because we only hire the best and our customers love us for it. Weve been at this a long time here in Tulsa. Youve probably seen our trucks and our ads. What you dont know is what its like to be a part of a team like this....
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Customer Service Representative
2 weeks ago
Tulsa, Oklahoma, United States Osage Casino Full timePosition OverviewThe Customer Service Representative plays a crucial role in managing all incoming communications with professionalism and courtesy. This position is essential for effectively promoting the various offerings of Osage Casino, including its hotel services.Key ResponsibilitiesRespond to incoming calls promptly and in a friendly manner.Provide...
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Customer Service Representative Tulsa
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Tulsa, United States CNG Holdings, Inc Full timeJob Description General Function / Summary: As a financial services leader, we strive to make a difference in our customers’ lives & the communities we serve. Our Customer Service Representatives are a front-line brand ambassador representing Check N Go or Allied Cash Advance, both part of the CNG Holdings, Inc., family of companies. Our Customer Service...
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Customer Service Representative
2 weeks ago
Tulsa, Oklahoma, United States Osage Casino Full timePosition OverviewThe Customer Service Representative plays a crucial role in delivering exceptional service to our clients. This position entails:Handling Incoming Calls: Responding to all incoming inquiries in a timely and polite manner.Promoting Services: Effectively communicating the offerings of Osage Casino and its hotel amenities.Revenue Generation:...
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Inbound Customer Service Representative
2 weeks ago
Tulsa, Oklahoma, United States Avantive Solutions Full timeJob OverviewJoin Our Team!**Candidates must reside in or near Tulsa, OK. Initial training will be conducted on-site in Tulsa for a minimum of three weeks, followed by the possibility of remote work from home (WFH) after achieving attendance and performance benchmarks.**As an inbound call center Customer Service Representative, you will play a crucial role in...