Help Desk System Specialist

4 weeks ago


Chantilly, United States MC Dean Inc Full time
Position Summary

As part of a multidisciplinary team, you will interact with our customers and work with technicians to diagnose, analyze, troubleshoot, and resolve desktop system related issues. General responsibilities and activities include but are not limited to:
  • Performing daily systems analysis and proactive preventative maintenance to ensure system health.
  • Obtaining, analyzing, and interpreting trouble tickets to determine the appropriate approach and solutions to resolve the reported issue, whether it may be software, hardware, component, or a combination of issues.
  • Working with and/or dispatching technicians and testing systems to ensure proper trouble resolution in accordance with the system standards.
  • Documenting test procedures and results.
  • Helping define and create system level access management in accordance with the customer's standards.
  • Creating user accounts and maintaining and safeguarding user permission groups.
  • Helping to develop and provide training for system users and customers.
Position / Candidate Requirements
  • Security Clearance:Active TS/SCI w/Polygraph Required
  • Education and Relevant Experience:
  • High School Diploma or a GED and 6Years of Relevant Experience or
  • Associates Degree and 4Years of Relevant Experience or
  • Bachelor's Degree and 2 Years of Relevant Experience
  • Relevant Experience:
  • Help Desk Support Functions with a Combination of Phone and Desktop Support is required.
  • Must be able to obtain vendor Professional Certification.
  • Experience administering LENEL systems is desired.
  • Experience in badge office operations is desired.
  • Strong Oral and written communication skills are essential.
  • Demonstrated background working with multidisciplinary teams.
  • Demonstrated time management and organization skills to meet deadlines and quality objectives.
Abilities
  • Exposure to computer screens for an extended period of time.
  • Sitting for extended periods of time.
  • Reach by extending hands or arms in any direction.
  • Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
  • Listen to and understand information and ideas presented through spoken words and sentences.
  • Communicate information and ideas in speaking so others will understand.
  • Read and understand information and ideas presented in writing.
  • Apply general rules to specific problems to produce answers that make sense.
  • Identify and understand the speech of another person.

#CJ

#JS

  • Chantilly, United States M.C. Dean Full time

    Position Summary As part of a multidisciplinary team, you will interact with our customers and work with technicians to diagnose, analyze, troubleshoot, and resolve desktop system related issues. General responsibilities and activities include but are not limited to: * Performing daily systems analysis and proactive preventative maintenance to ensure system...


  • Chantilly, United States General Dynamics Information Technology Full time

    **Req ID:** RQ152534 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret SCI + Polygraph **Job Family:** Help Desk **Skills:** Computer Hardware,Help Desk Support,Technical Support,Troubleshooting Software **Certifications:** CompTIA - Security+ - CompTIA **Experience:** 1 + years of related experience **US...


  • Chantilly, United States General Dynamics Full time

    Responsibilities for this Position Location: USA VA Chantilly - 14150 Newbrook Dr (VAC459) Full Part/Time: Full time Job Req: RQ152534 Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Suitability: No Suitability Required Public...


  • Chantilly, United States General Dynamics Information Technology Full time

    We are GDIT. The people supporting and securingsome of the most complex government, defense,and intelligence projects across the country. Weensure today is safe and tomorrow is smarter. Ourwork has meaning and impact on the world aroundus, but also on us, and that's important.GDIT is your place. You make it your own byembracing autonomy, seizing opportunity,...


  • Chantilly, United States Catapult Staffing Full time

    Position: Integrated Service Center Technician Location: Chantilly, VA The Integrated Service Center Technician will provide front line support and act as the primary point of contact for a large government organization with diverse customers. Service Center Technicians will provide the highest quality customer care with every interaction. This role...

  • IT Specialist

    1 day ago


    Chantilly, United States GTSC Full time

    The IT Specialist will be able to work independently and function effectively as part of a team and interact with people from junior to senior-most levels. This individual should have experience meeting deadlines, and prioritizing helpdesk related items across medium to large organizations. Must be customer-focused and service-oriented, attentive to details,...


  • Chantilly, Virginia, 22021, Fairfax County, VA, United States General Dynamics Information Technology Full time

    We are GDIT. The people supporting and securingsome of the most complex government, defense,and intelligence projects across the country. Weensure today is safe and tomorrow is smarter. Ourwork has meaning and impact on the world aroundus, but also on us, and that's important.GDIT is your place. You make it your own byembracing autonomy, seizing...


  • Chantilly, United States Stellar Solutions Full time

    Overview Stellar Solutions is seeking a Sustainment Engineer who will provide operational integration support to a space system ground segment. The sustainment engineer will be part of teams that maintains and tracks defects on a soon to be operational system. This candidate will also provide transitional support to tier level help desks located at major...


  • Chantilly, United States Systems Planning and Analysis, Inc. Full time

    Overview: Systems Planning and Analysis, Inc. (SPA) delivers high-impact, technical solutions to complex national security issues. With over 50 years of business expertise and consistent growth, we are known for continuous innovation for our government customers, in both the US and abroad. Our exceptionally talented team is highly collaborative in spirit and...


  • Chantilly, United States Next Step Systems Full time

    Integrated Service Center Technician, TS/SCI with CI Polygraph Security Clearance Required, Chantilly, VA The Integrated Service Center Technician will provide front line support and act as the primary point of contact for a large government organization with diverse customers. The Integrated Service Center Technicians will provide the highest quality...


  • Chantilly, United States Home2 Suites by Hilton Chantilly Dulles Airport Full time

    Front Desk Supervisor **Duties**: - Manage the front desk operations and ensure smooth functioning of all related tasks. - Greet and welcome guests in a friendly and professional manner. - Answer phone calls and direct them to the appropriate department or individual. - Handle guest inquiries, complaints, and requests promptly and efficiently. - Maintain a...


  • Chantilly, United States Arcfield Full time

    Overview: Arcfield is a leading provider of full lifecycle, mission-focused systems engineering and integration capabilities to the U.S. government and its allies. The company has more than 60 years of proven experience providing advanced engineering and analysis, IT and C5ISR capabilities to support our nations most critical national security missions....


  • Chantilly, United States System One Full time

    6 month contract to permanent Location: NIH - Bethesda, MD | Hybrid 1 day on-site Must be US Citizen or Green Card Holder able to obtain Public Trust ALTA IT Services is seeking a Cloud Support Specialist to work for a government contractor that will play a critical role in developing a cloud services delivery model for enterprise hosting and storage...


  • Chantilly, United States Apogee Integration LLC Full time

    Job DescriptionJob DescriptionSalary: Security Clearance: Active TS/SCI with CI Polygraph requiredPositionThe National Reconnaissance Office (NRO) is the U.S. Government agency in charge of designing, building, launching, and maintaining America’s intelligence satellites.Develop. Acquire. Launch. Operate.Apogee's ideal Systems Operations Specialist...


  • Chantilly, United States RDR, Inc. Full time

    Job Title Systems Engineer Location WESTFIELDS - Chantilly, VA 20151 US (Primary) Job Type Full-time Category System Engineering Job Description Solves IT problems at both the hands on and policy level. Interfaces with customer and all levels of management on technical issues. Assists in the research and analysis of emerging IT and communication technologies...

  • Systems Integrator

    3 days ago


    Chantilly, United States Arcfield Full time

    Overview: Arcfield is a leading provider of full lifecycle, mission-focused systems engineering and integration capabilities to the U.S. government and its allies. The company has more than 60 years of proven experience providing advanced engineering and analysis, IT and C5ISR capabilities to support our nations most critical national security missions....


  • Chantilly, United States Arcfield Full time

    Overview: Arcfield is a leading provider of full lifecycle, mission-focused systems engineering and integration capabilities to the U.S. government and its allies. The company has more than 60 years of proven experience providing advanced engineering and analysis, IT and C5ISR capabilities to support our nations most critical national security missions....


  • Chantilly, United States Booz Allen Hamilton Full time

    Job Number: R0186745 Cloud Systems Administrator The Opportunity: Are you looking for an opportunity to make a difference and help build a system that will have a positive impact in the intelligence community ( IC ) ? Booz Allen is revolutionizing how sof tware is developed and deployed into cloud-based systems. We are bringing in modern, innovative te chn...


  • Chantilly, United States Arcfield Full time

    Overview Arcfield is a leading provider of full lifecycle, mission-focused systems engineering and integration capabilities to the U.S. government and its allies. The company has more than 60 years of proven experience providing advanced engineering and analysis, IT and C5ISR capabilities to support our nation's most critical national security missions....


  • Chantilly, United States Marriott Full time

    Additional Information $18.11 p/hr. Full-time. Open availability needed. Job Number 24085196 Job Category Rooms & Guest Services Operations Location Residence Inn Chantilly Dulles South, 14440 Chantilly Crossing Lane, Chantilly, Virginia, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION...