Help Desk Technician

1 month ago

Chantilly, United States General Dynamics Information Technology Full time

**Req ID:** RQ152534

**Type of Requisition:** Regular

**Clearance Level Must Be Able to Obtain:** Top Secret SCI + Polygraph

**Job Family:** Help Desk

**Skills:**

Computer Hardware,Help Desk Support,Technical Support,Troubleshooting Software

**Certifications:**

CompTIA - Security+ - CompTIA

**Experience:**

1 + years of related experience

**US Citizenship Required:**

Yes

**Job Description:**

We are GDIT. The people supporting and securing

some of the most complex government, defense,

and intelligence projects across the country. We

ensure today is safe and tomorrow is smarter. Our

work has meaning and impact on the world around

us, but also on us, and that's important.

GDIT is your place. You make it your own by

embracing autonomy, seizing opportunity, and

being trusted to deliver your best every day.

We think. We act. We deliver. There is no

challenge we can't turn into opportunity. And our

work depends on a **Help Desk Technician** joining our team to

support **our government client's** activities in the Northern Virginia locations.

**At GDIT, people are our differentiator.** As a **Help Desk Technician** supports and

manages the responsibilities of the successful completion of all tasks in assigned projects.

+ Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.

+ Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.

+ Assists with the installation, configuration, and upgrade of computer hardware and software.

+ Provides end-user software troubleshooting and support.

+ Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.

+ Provides troubleshooting and support.

+ Assists in the administration of e-mail systems.

+ Provides phone and help-desk support for local and off-site users.

+ Maintains current knowledge of relevant technology as assigned.

+ Participates in special projects as required.

-Active TS/SCI clearance required and eligibility to obtain a CI poly

Requires a AA/AS. 3+ years of directly related experience supporting help desk operations or customer service.

Must possess appropriate and current DoD Information Assurance (IA) Certification to be considered for employment; either valid CompTIA A+ CE, CompTIA Network+ CE, CompTIA Security+ CE, Systems Security Certified Practitioner (SSCP), OR Cisco Certified Network Associate (CCNA)-Security. CompTIA Security+ CE is the preferred certification. In addition must attain the required DoD 8570 Computing Environment (CE) Training within six (6) months of Hire Date.

The likely hourly rate for this position is between $31.87 - $43.13. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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