Patient Care Coordinator
4 weeks ago
Overview: The Patient Care Coordinator plays a crucial role in ensuring the smooth and efficient delivery of healthcare services to patients. They serve as a liaison between patients, healthcare providers, and administrative staff, coordinating various aspects of patient care to optimize patient satisfaction and outcomes.
Responsibilities:
- Patient Communication and Support:
- Interact with patients in-person, over the phone, or via email to schedule appointments, answer inquiries, and provide assistance.
- Educate patients on medical procedures, treatment plans, and follow-up care instructions.
- Address patient concerns, complaints, or issues promptly and effectively, ensuring a high level of patient satisfaction.
- Appointment Scheduling and Coordination:
- Manage appointment schedules for healthcare providers.
- Coordinate with patients and healthcare staff to schedule diagnostic tests, surgeries, and consultations.
- Ensure proper documentation of appointments and follow-up activities in electronic medical records (EMR) systems.
- Insurance Verification and Billing:
- Verify patients' insurance coverage and eligibility prior to appointments.
- Assist patients with insurance-related inquiries, claims processing, and billing issues.
- Collaborate with insurance companies and billing departments to resolve billing discrepancies and facilitate payment processing.
- Medical Records Management:
- Maintain accurate and up-to-date patient records, including personal information, medical history, and treatment plans.
- Ensure compliance with healthcare regulations and patient confidentiality guidelines (e.g., HIPAA).
- Facilitate the transfer of medical records between healthcare providers as needed.
- Care Coordination and Referrals:
- Collaborate with healthcare professionals to coordinate patient care across multiple specialties and settings.
- Monitor patient progress and follow-up on referrals to ensure timely and appropriate care delivery.
- Patient Education and Advocacy:
- Provide patients with resources and information to promote health literacy and self-management of medical conditions.
- Advocate for patients' needs and preferences within the healthcare system, ensuring they receive comprehensive and personalized care.
Qualifications:
- Bachelor's degree in healthcare administration, nursing, or related field preferred.
- Previous experience in healthcare administration, patient services, or customer service roles.
- Proficiency in medical terminology and EMR systems
- Strong communication, interpersonal, and organizational skills.
- Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.
- Compassion, empathy, and a patient-centered approach to care delivery.
** We will train and mentor the right candidate**
Benefits: Medical, dental, vision insurance, 401K, Paid Time off
Hours: 11 am to 7 pm Monday to Friday
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