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Customer Service Representative

4 months ago

Jacksonville, United States CareSpot Full time

Customer Service Representative (10:30a-7p Monday-Friday)

Tracking Code 6024-685 Job Description **Position Summary:** The Customer Service Representative will strive to provide superior service while working in a fast-paced, results-oriented, call center environment. This positions responsibilities consist of handling inbound and outbound calls including, but not limited to updates for patient addresses and insurance, resubmission of insurance claims, processing patient payments and processing online patient requests to billing and payment issues.

**Essential Responsibilities**

**1.**

Models behaviors related to CareSpot values (Compassion, Authentic, Respect, Empower)

**2.**

Responds to requests for service and assistance and meets commitments in a timely manner.

**4.**

Verifies patient insurance eligibility and advises patients of CareSpots Patient Financial Responsibility policy

**5.**

Responds to patient complaints and provides appropriate resolution regarding billing issues

**6.**

Updates information to patient accounts related to address corrections, changes in insurance, etc.

**9.**

Processes online patient request related to billing and payment inquiries

**10.**

Verifies patient insurance eligibility and advises patients of CareSpot Patient Financial Responsibility policy

**11.**

Monitors online registration and confirms receipt of patient registration

**13.**

Provides directions and advises patients of center wait times

**15.**

Responds to requests for medical records, forms, and progress notes

**16.**

Provides updates/information to insurance carriers and employers regarding workers compensation and occupational medicine patients.

**18.**

Performs other duties as assigned.

**Minimum Qualifications:**

**Education:**

* High School diploma or equivalent

* Billing and Coding certificate or 1 year of billing experience within a healthcare facility or insurance company

**Experience:**

* Minimum 1 year customer service experience

**Additional Knowledge, Skills and Abilities:**

* Knowledge of insurance terminology

* Bilingual (English/Spanish) preferred

* Ability to relay information in a positive format

* Proficient with practice management software and overall knowledge of MS Office

* Process/Detail Oriented

* Intermediate computer skills including knowledge of PC software applications such as Word, Excel, PowerPoint, and Outlook.

Job Location Jacksonville, Florida, United States Position Type Full-Time/Regular ** Apply**

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