Customer Service Representative

4 weeks ago

Jacksonville, United States LotSolutions, Inc. Full time
Job DescriptionJob Description

The Customer Service Representative ensures the delivery of excellent customer support through fast and accurate communication, making necessary changes to plans, coordinating with other team members and departments to resolve inquiries and issues for customers, and branch representatives.

  • Communicates clearly, through direct conversations with the customer, and conveys needed information in a way the customer can understand, while showing empathy for customers situation.
  • Resolves escalated situations in a friendly, courteous manner.
  • Always pleasant and friendly. Can nurture strong, long-term relationships with any customer or branch representative.
  • Ability to multitask using various applications to perform assigned tasks, including processing, logging, and routing claim documents, mail, and claim letters between customer calls.
  • Display a consistently positive, professional, and cooperative tone with customer, contacts, and co-workers.
  • Communicate with other departments and external administrators via email/telephone/fax, to inquire about claim status or documents pending review.
  • Works as a team with co-workers, paying close attention to detail and resolving issues in the best interest of the customer, store representative and the company.
  • Remain flexible to work various shifts and be willing to learn all lines of business within the department and occasionally assist other units within the company.
  • Establish claims by inputting data from claim documents received from various queues.

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

Qualifications
  • High School Diploma or equivalency required
  • 1+ years of customer service experience required
  • Call center environment experience preferred
  • Experience using 1-2 systems/programs simultaneously.
  • Bi-Lingual in Spanish/French a plus.
  • Excellent interpersonal and customer service skills.
  • Ability to thrive in a fast-paced, rapidly changing, high volume work environment.
  • Clear verbal and written communication skills.
  • Basic to moderate skills in Word, Excel, and Outlook and other Microsoft Applications.
  • Problem solving skills.
  • Ability to multitask using various applications and channels of communication.

Additional Information

Full benefit package including medical, dental, vision, life, company paid short/long term disability, 401(k), tuition assistance and more.

  • Customer Service Representative

    4 weeks ago

    Jacksonville, United States Webhelp Full time

    **Customer Service/Support** **Location** - Jacksonville, Florida, United States of America*** Job Title: Customer Service Representative (On-Site) **Job Description**: The Customer Service Representative works from our beautiful Jacksonville, FL campus and interfaces with customers via inbound/outbound calls and/or via the Internet. This position...

  • Customer Service Representative

    1 month ago

    Jacksonville, United States Veritiv Full time

    u 25 CF Communicate with allocated customers to develop a new relationship as well as foster existing ones.u 25 CF Provide proactive, quality service to customers while identifying opportunities to secure new business or support retentionu 25 CF A Customer Service Representative, Customer Service, Representative, High School, Retail

  • Customer Service Representative

    7 days ago

    Jacksonville, United States Veritiv Full time

    u 25 CF Communicate with allocated customers to develop a new relationship as well as foster existing ones.u 25 CF Provide proactive, quality service to customers while identifying opportunities to secure new business or support retentionu 25 CF A Customer Service Representative, Customer Service, Representative, High School, Retail

  • Customer Service Representative

    1 month ago

    Jacksonville, United States The Adecco Group Full time

    Shine as a Senior Level Customer Service Pro! Thrive on exceeding client expectations? We need a detail-oriented Senior Level Banking Specialist to join our team. Leverage your research & communication skills to ensure a smooth client experience. Re Customer Service Representative, Customer Service, Representative, Skills, Banking Specialist, Retail,...

  • Customer Service Representative

    1 day ago

    Jacksonville, Florida, United States Visam Technologies Full time

    This is a remote position. Visam Technologies is a premier provider of innovative Information Technology solutions and resources. We also provide you with the opportunity to enhance your skills through comprehensive technical training programs and CBTs on latest technologies. We are always looking for qualified people to join our team. If you...

  • Customer Service Representative

    2 weeks ago

    Jacksonville, United States SNI Companies Remote Work Freelance Full time

    SNI Companies is looking for Customer Service Representatives to join a great organization in the Jacksonville, FL area! Customer Service Representatives will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The duties and...

  • Customer Service Representative

    3 weeks ago

    Jacksonville, United States SNI Companies Remote Work Freelance Full time

    SNI Companies is looking for Customer Service Representatives to join a great organization in the Jacksonville, FL area! Customer Service Representatives will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The duties and...

  • Customer Service Representative

    4 weeks ago

    Jacksonville, United States SNI Companies Full time

    Job Description SNI Companies is looking for Customer Service Representatives to join a great organization in the Jacksonville, FL area! Customer Service Representatives will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The...

  • Customer Service Representative

    2 weeks ago

    Jacksonville, United States SNI Companies Full time

    Job Description SNI Companies is looking for Customer Service Representatives to join a great organization in the Jacksonville, FL area! Customer Service Representatives will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The...

  • Customer Service Representative

    2 weeks ago

    Jacksonville, United States Government Brands, LLC Full time

    Responsible for taking inbound calls from patients for the Medical Marijuana Card Program (MMCP) and process work as it relates to calls and other assigned duties. What you Will Do:- Responsible for answering an average 70 - 100 inbound phone calls d Customer Service Representative, Customer Service, Representative, Technology, Retail

  • Customer Service Representative

    1 month ago

    Jacksonville, United States Government Brands, LLC Full time

    Responsible for taking inbound calls from patients for the Medical Marijuana Card Program (MMCP) and process work as it relates to calls and other assigned duties. What you Will Do:- Responsible for answering an average 70 - 100 inbound phone calls d Customer Service Representative, Customer Service, Representative, Technology, Retail

  • Customer Service Representative

    4 weeks ago

    Jacksonville, Florida, United States Concentrix Full time

    Job Title:Customer Service Representative (Healthcare) On-SiteJob DescriptionThe Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans are...

  • Customer Service Representative

    2 weeks ago

    Jacksonville, Florida, United States Concentrix Full time

    Job Title:Customer Service Representative (Healthcare) On-SiteJob DescriptionThe Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans are...

  • Customer Service Representative

    2 weeks ago

    Jacksonville, United States LotSolutions, Inc. Full time

    Job DescriptionJob DescriptionThe Customer Service Representative ensures the delivery of excellent customer support through fast and accurate communication, making necessary changes to plans, coordinating with other team members and departments to resolve inquiries and issues for customers, and branch representatives.Communicates clearly, through direct...

  • Customer Service Representative

    1 month ago

    Jacksonville, United States Nader's Pest Raiders Full time

    Customer Service RepresentativeNader's Pest Raiders is looking to hire a full-time Customer Service Representative to provide uncompromised service support and administration to internal and external Service Center customers. This position is paid at an hourly rate based upon experience. Our administrative representatives enjoy benefits including: generous...

  • Customer Service Representative

    2 weeks ago

    Jacksonville, United States Nader's Pest Raiders Full time

    Customer Service RepresentativeNader's Pest Raiders is looking to hire a full-time Customer Service Representative to provide uncompromised service support and administration to internal and external Service Center customers. This position is paid at an hourly rate based upon experience. Our administrative representatives enjoy benefits including: generous...

  • Customer Service Representative

    4 weeks ago

    Jacksonville, Florida, United States Concentrix Full time

    Job Title:Customer Service Representative (On-Site)Job DescriptionTitle: Customer Service Representative (Onsite)Location: Jacksonville, FLJOB DESCRIPTION The Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and...

  • Customer Service Representative

    2 weeks ago

    Jacksonville, Florida, United States Concentrix Full time

    Job Title:Customer Service Representative (On-Site)Job DescriptionTitle: Customer Service Representative (Onsite)Location: Jacksonville, FLJOB DESCRIPTION The Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and...

  • Customer Service Representative

    1 month ago

    Jacksonville, United States Nader's Pest Raiders Full time

    Job DescriptionJob DescriptionCustomer Service RepresentativeNader's Pest Raiders is looking to hire a full-time Customer Service Representative to provide uncompromised service support and administration to internal and external Service Center customers. This position is paid at an hourly rate based upon experience.Our administrative representatives...

  • Customer Service Representative

    3 weeks ago

    Jacksonville, United States Southern Home Services LLC Full time

    Job Type Full-time Description Customer Service Representative Are you ready to Be Part of Something BIGGER!?David Gray Heating & Air. - Jacksonville, FL is looking for a dynamic Customer Service Representative to join a thriving business that believes in work life balance and cares about YOU! Job Responsibilities: Ensure effective telephone and mail...