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Parts Counter Sales Associate

4 months ago

Boise, United States Modern Machinery Co., Inc. Full time

**Parts Counter Sales Associate** Location **Boise, Idaho** Department **Boise 6142 - Parts** + Process phone, email, and walk-in parts orders

+ Effectively communicate product knowledge to customers, research customers' requests to determine correct part(s).

+ Prepare quotes and provide product lead times, and freight costs to customers.

+ Manage parts orders and provide customers with order status updates.

* Demonstrate Modern Machinerys core values and promote the mission and vision of the company.

* Follow all company policies, processes, procedures. Exercise safe work practices to contribute to the achievement of the companys safety goals.

* Provide excellent customer service to internal and external customers:

* Communicate with vendors and manufacturers when required

* Process paperwork including invoicing to customers and matching invoices to purchase orders.

* Ability to use a computer to retrieve customer information, stock status information, the status of purchase orders, and to make changes to customer orders.

* Participate in annual parts inventory physical count.

* Assist and provide support to Moderns Product Support Sales Representatives (PSSRS).

* Coordinate with the Credit Department concerning the credit status of the customers account.

* Will be required to operate a forklift to load and unload items.

* Must be able to lift 50-75 lbs. in a safe manner and utilize ladders for items that are off the floor.

* The individual in this position should be personable, highly motivated, detail oriented with the ability to work in a fast-paced environment

* Provide exceptional customer service to all customers, manufacturers, distributors, and co-workers.

* Personal accountability and self-management to prioritize and complete all tasks required of the position

* Effective verbal and written communication skills

* Ability to manage relationships both internally and externally

* Teamwork: cooperate and support others within the Parts Department and the Modern Machinery organization

* High School Diploma or GED

* Proficient in Microsoft Office products (Outlook, Word, and Excel)

* Previous parts experience is helpful but not required

* Medical, Dental, Vision, and Prescription Insurance

* 401k/Roth Retirement Savings Plan with Company Match

* Paid Time Off (Vacation, Sick, Holiday, and Bereavement)

* Participation in Annual Incentive Plan (AIP)

* Gym Membership Reimbursement Program

* Family Scholarship Program

* Employee Assistance Program

* Company Paid Life Insurance

* Company Paid Disability Benefits