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Internet Sales Coordinator

2 months ago

Federal Way, United States Lennar Mortgage Full time

It's fun to work in a company where people truly BELIEVE in what they are doing

We're committed to bringing passion and customer focus to the business.

Welcome Home Build your career with Lennar:

As one of the nation’s largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or active adult.

At Lennar, Everything’s Included in our homes, and Everyone’s Included on our team.  Our Everyone’s Included vision is to be as inclusive and diverse as the communities we build unleashing the power of diversity within our workforce to drive innovation & sustainable growth. 

Lennar's Core Values:

Our commitment to Quality, Value, and Integrity is the underlying foundation upon which Lennar was built, and these three fundamental principles still guide us in caring for our customers, associates, trade partners, shareholders, and community.

Internet Sales Coordinator Summary:

Accountable for generating and maintaining a robust sales pipeline through the use of internet-generated leads. Accountable for providing an extraordinary experience for all internet generated customer traffic.

Responsibilities

  • Effectively capture and convert internet customer traffic into viable sales prospects by creating desire for internet customers to visit our Welcome Home Centers (WHC).

  • Create a positive experience for our internet customers through the use of email, online live chat and division 1-800 numbers.

  • Guide internet customers through Lennar's consultative sales process via email, live chat, phone and face to face meetings.

  • Provide immediate or same day email or telephone response to all internet customer requests with a targeted goal of a one-hour turnaround for all initial correspondence.

  • Educate internet customers on current/future community and product offerings and incentive opportunities.

  • Qualify prospective customers based on desired location(s), timing for purchase, and availability of new homes as needed.

  • Follow up with internet customers per the follow up program outlined by your division.

  • Partner with the on-site New Home Consultants (NHC) as appropriate to provide an extraordinary experience to our customers through throughout the sales process.

  • Manage and distribute electronic marketing collateral to prospective customers who visit Lennar's website via Lennar’s National Internet Center.

  • Create and effectively manage an internet customer database which includes interest lists and VIP interest lists.

  • Complete and utilize corporate and division provided tracking and reporting tools to manage the internet prospecting process and provide transparency of daily activities via Lennar daily.com.

  • Have a competent understanding of the division's product and community offerings and incentive opportunities at all times.

  • Coordinate Sales Department efforts to improve collection of email contact information as part of customer registration process.

  • Regularly work in and around Lennar communities, including, primarily, WHC.

  • Monitor website data, digital photography, illustrations and virtual tours on Lennar.com and other Lennar affiliated websites.

  • Attend all company sales meetings, phone banks and training programs.

  • Coordinate online efforts and reporting with the National Internet Center.

  • Perform all other duties as assigned. 

Qualifications

  • One (1) year of related experience in the homebuilding industry preferred

  • High school diploma or GED required

  • Washington (WA) Real Estate Salesperson's license required; must be obtained within 6 months of date of hire

  • Valid driver's license required with reliable transportation

  • Maintain regular attendance and punctuality relative to daily work schedule is required

  • Intermediate computer skills required

  • Strong command of the English language

  • Effective writing skills

  • Must have extensive internet exposure and/or internet consumer experience

  • Escrow and mortgage financing a plus

  • Strong interpersonal and communication skills

  • Ability to problem solve

  • Ability to self-manage activities with minimal supervision

  • Understand and follow posted work rules and procedures

  • Committed to self-development of sales and internet skills

  • Accept constructive feedback

  • Team Player 

Physical Requirements:

This is primarily a sedentary office position which requires the ability to occasionally bend, stoop, reach, lift, move and carry office materials and supplies weighing 25 pounds or less.  Finger dexterity is required to operate a computer keyboard and calculator.  May be required to operate a motor vehicle.

FLSA Status: Non-Exempt

Life at Lennar:

Lennar recognizes our associates are the heart of the company’s success. Learn new skills, build your path, and become an integral part of the Lennar Family.

Lennar associates will be eligible for many benefits in accordance with Lennar’s policies and applicable plan terms, including:

  • Health Insurance - Medical, Dental & Vision

  • Vacation – up to 3 weeks of vacation per year upon hire

  • Holidays, Sick Leave, & Personal Days

  • 401(k) Savings Plan with company match

  • Paid Maternity & Bonding Leave

  • New Hire Referral Bonus Program

  • Home Purchase Discount for Associates

  • Associate Assistance Plan

  • Everyone’s Included Day

  • Student Debt Repayment Program

  • This information is intended to be a general overview and may be modified by the Company due to factors affecting the business.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

  • This information is intended to be a general overview and may be modified by the company due to factors affecting the business.


General Overview of Compensation & Benefits:

We reasonably expect the base compensation offered for this position to range from an hourly rate of $19.23 - $19, subject to adjustment based on business-related factors such as employee qualifications, geographic pay differentials (e.g., cost of labor/living, etc.), and operational considerations.
  • This position may be eligible for bonuses.
  • This position may be eligible for commissions.
  • This position will be eligible for the described benefits listed in the above section in accordance with Company Policy.
  • This information is intended to be a general overview and may be modified by the Company due to factors affecting the business.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

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