Customer Experience Specialist
4 weeks ago
Farm Credit Services of America (FCSAmerica) is a great place to work. You see it in our people and the relationships they have with each other and our customers. Our passion and commitment to serving both rural America and each other is key to our success in the marketplace. That is why we seek highly motivated, positive-thinking people who foster honesty and integrity - the core values that guide how we work and treat others.
Seeking a facilitator of the customer journey through the loan process and all aspects of product delivery before, during and after the closing. As a Customer Experience Specialist, you will be the customer's point-of-contact, establishing strong relationships by providing exceptional levels of service and support. You will engage with customers, prospects, team members and visitors through phone, in-person, and digital channels. Responsible for monetary accounting activities, addressing customer inquiries, assisting with customer-facing technology and overall management of office operations. Accountable for application processing and coordination from the point of application through working with customers to obtain signatures.
Essential Duties & Responsibilities
Customer & Sales Assistance
* Responsible for accurately documenting customer interactions and seeing them through to resolution, including collaboration with teammates and escalation to internal resources when necessary. Generate referrals by promoting core products, services and digital tools. Provide Sales Support for Sales Team.
Monetary Activities
* Follow established protocols to prevent fraud and risk, ensuring appropriate authorization forms are signed, and document and process all monetary transactions such as payments and wire transfers. Responsible for addressing customer inquiries related to payments, interest, and account changes, as well as resolving overdrafts and past due accounts with the involvement of other teammates, if necessary.
Loan Application and Line of Credit Processing and Coordination
* Coordinate new loan application needs from submission to obtaining signatures from customers. Enter applications into appropriate systems and work with officers to gather necessary financial, legal, and identification documentation. Responsible for renewal administration which includes requesting financial information from customers, submitting financials for input, and verifying customer-provided financials. Contact customers regarding renewal status and coordinate with other teammates to ensure documents are prepared. Renewal of operating line of credit.
Office Operations:
* Responsible for tasks like managing invoices, maintaining office supplies, coordinating loan file record retention, providing administrative support to team leaders and teammates, validating vendor identification and work orders, coordinating facility service requests, and managing pooled vehicles by scheduling maintenance and repairs.
Education Requirements
Preferred Associate's Degree in Business, Finance or related majors or equivalent work experience.
Years of Experience
A minimum of two years' customer service experience or equivalent work experience.
#J-18808-Ljbffr
-
Seasonal Customer Experience Specialist
4 weeks ago
Grand Rapids, United States The Peach Truck - Detroit- Grand Rapids Full timeDescription Join The Peach Truck as a Customer Experience Specialist, where you'll play a critical role in providing exceptional service and fostering a positive environment for our customers. Your responsibilities will encompass various aspects of customer engagement, problem resolution, and promoting a customer-first culture. Other duties will include...
-
Seasonal Customer Experience Specialist
1 week ago
Grand Rapids, United States The Peach Truck - Detroit- Grand Rapids Full timeJoin The Peach Truck as a Customer Experience Specialist, where you'll play a critical role in providing exceptional service and fostering a positive environment for our customers. Your responsibilities will encompass various aspects of customer engagement, problem resolution, and promoting a customer-first culture. Other duties will include setting up our...
-
Customer Solutions Specialist
2 weeks ago
Johns Island, United States WK Solutions Inc. Full timeJob DescriptionJob DescriptionDo you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for! We are actively searching for a dedicated customer solutions specialist to add to our diverse team of professionals.Our...
-
Customer Solutions Specialist
1 day ago
Johns Island, United States WK Solutions Inc. Full timeDo you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for! We are actively searching for a dedicated customer solutions specialist to add to our diverse team of professionals.Our company works as the middle man...
-
Customer Support Specialist
7 days ago
Long Island City, United States Gallagher Bassett Full timeGallagher Bassett Technical Services, a safety training Consultant Company providing construction site and safety training courses to qualify workers in the NY / NJ area, is seeking a Bilingual Customer Support Specialist The Customer Support Specialist position requires an organized, reliable, digitally savvy individual with a competitive spirit and a great...
-
311 Senior Customer Service Specialist
2 weeks ago
Grand Rapids, United States City of Grand Rapids MI Full timeThis is responsible high level customer service of professional nature in the administration of the 311 Customer Service Center. Work involves lead worker responsibilities for daily organization of the 311 Customer Service Representatives as well as Customer Service, Customer Service Specialist, Senior, Specialist, Operations, Retail
-
Integration Specialist/Media
2 days ago
Grand Island, United States Grand Island Public Schools Full timePosition Type:Elementary School Teaching/Elementary School Teacher K-5 Date Posted:5/13/2024 Location:Two Locations Date Available:08/07/2024 Closing Date:open till filled The Integration Specialist/Media instructor will provide classroom instruction to grades K-5 in the elementary buildings as it relates to digital learning and digital resources.Integration...
-
Customer Service Specialist
3 days ago
Grand Prairie, United States Ferrellgas Full timeOverview Ranked among Forbes Best Employers in America 2017, Ferrellgas knows dedicated superior service starts with supported employees. Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you! ...
-
Patient Experience Sales Consultant
6 days ago
Grand Island, United States Limitless Male Full timeJob DescriptionJob DescriptionWhy Limitless Male Medical Clinic?Limitless Male is a fast-growing, unique, and team-oriented company that loves to take care of our employees AND our patients. If you are looking to be surrounded by excellence, to be inspired by your peers, to help make a difference, and laughing the whole time… then we need to talk! We also...
-
Customer Support, Hand Tool experience required
4 weeks ago
Grand Rapids, United States Tekton Full timeAs our User Support Specialist, you will provide world-class support to end users so their entire experience with the Tekton brand is impressive.There are three main facets to this job:1. Execute fast and helpful support to end users. You will respond to end users’ order- and tool-related questions that come through via phone, live chat, email, or support...
-
Customer Support, Hand Tool experience required
4 weeks ago
Grand Rapids, United States Tekton Full timeAs our User Support Specialist, you will provide world-class support to end users so their entire experience with the Tekton brand is impressive.There are three main facets to this job:1. Execute fast and helpful support to end users. You will respond to end users’ order- and tool-related questions that come through via phone, live chat, email, or support...
-
MRO Customer Experience Representative
3 days ago
Grand Prairie, United States Airbus Group Inc. Full timeProvide internal and external customer support to streamline MRO business processes. Interface with internal and external customers to provide WIP status, delivery dates, quotes/estimates, invoices/credits technical inquiries and logistical details. Customer Experience, Representative, Technical Support, Accounting, Experience, Equipment, Manufacturing,...
-
Customer Service Representative I
2 days ago
Grand Island, United States Cathcart Rail Full timeJob DetailsJob Location Drop Table Shop - Grand Island, NE DescriptionSummary Description Cathcart Rail, headquartered in Columbus, Ohio, is a leading freight rail services and transportation company. We employ nearly 1,000 employees in more than 100 locations in 33 states and operate the largest railcar services network in the industry, encompassing 18...
-
Customer Service Representative I
2 days ago
Grand Island, United States Cathcart Rail Full timeJob DetailsJob Location Drop Table Shop - Grand Island, NE DescriptionSummary Description Cathcart Rail, headquartered in Columbus, Ohio, is a leading freight rail services and transportation company. We employ nearly 1,000 employees in more than 100 locations in 33 states and operate the largest railcar services network in the industry, encompassing 18...
-
70230-customer Experience Coor
1 month ago
Grand Rapids, United States Marshalls Full timeAll 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift is...
-
Customer Service Representative
2 days ago
Grand Island, United States Frontier Home Medical Full timeAt Frontier Home Medical, it is our family helping yours! Frontier is Nebraskas largest privately owned durable medical equipment supplier. We specialize in mobility solutions, oxygen therapy, sleep therapy, complex respiratory care, incontinence products, home safety, infant care products and more. Providing the best possible patient experience is our...
-
Customer Support Representative
1 week ago
Grand Island, United States Overhead Door Full timeJob DescriptionOverview Provides technical support to customers, field technicians, and employees who are diagnosing, troubleshooting and repairing Garage door access systems. Provides detailed support on shipped or installed products, including malfunctioning or failed components, configuration systems errors, installations. Technical support will also...
-
Customer Support Representative
7 days ago
Grand Island, United States Overhead Door Full timeJob DescriptionOverview Provides technical support to customers, field technicians, and employees who are diagnosing, troubleshooting and repairing Garage door access systems. Provides detailed support on shipped or installed products, including malfunctioning or failed components, configuration systems errors, installations. Technical support will also...
-
Bra Specialist
3 weeks ago
Staten Island, United States Adore Me Retail Inc Full timeAbout the Bra Specialist positionWe are looking for a Bra Specialist to provide excellent customer service and meet sales quotas for our business.Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions about our products and services and...
-
Exam Station Health Screener
3 weeks ago
Grand Rapids, United States The State of MN Full timeTo screen customers arriving at driver license exam stations for driver license testing and application services. The screening includes a health screening of customers prior to entering the exam station and determining the services requested by the Customer, Health, Screener, Specialist, Healthcare, Driver, HR