Senior Software Engineer, Conversational AI

About Trellis Trellis is rewriting the insurance experience from the inside out. Were the tech company behind Savvy, our licensed insurance agency, and were bringing clarity and ease to a space known for the opposite. With powerful tools, clean design, and a customer-first mindset, were making insurance shopping refreshingly effortless. Were a profitable, fast-growing Series A startup backed by General Catalyst, QED, NYCA, and Amex Ventures. As a remote-first team, we move quickly, experiment boldly, and build with intention. If youre craving meaningful impact, energized by ambiguity, and are ready to build alongside exceptional teammates, youre going to love doing your best work at Trellis. Position Overview As a Senior Software Engineer on the Conversational AI team at Trellis, youll play a critical role in shaping the future of our AI-driven customer experiences. Youll architect and build intelligent systems that power natural, engaging conversations between users and our platform. Working closely with cross-functional partners, youll transform high-level product initiatives into scalable, well-tested technical solutions. Youll lead the way on complex projects by defining scope, setting technical direction, and mentoring teammates along the way. Youll guide the team through tough challenges, offer thoughtful code reviews, and contribute to a culture of continuous learning and collaboration. Whether you're onboarding new teammates or refining our LLM-driven infrastructure, youll be a key force behind our AI innovation. You will report directly into John Hartley, Head of Conversational AI Engineering. We believe in paying competitively for great work. As a remote team, we set our salaries at the 75th percentile of national market data in our industry. You can count on your pay being in line with (or above) the market. For this role, the base salary range is $175,000 $185,000 USD. We review compensation twice a year to make sure were staying competitive and rewarding our teams contributions. Who You Are Meticulous: You pay attention to detail and take pride in what you deliver Articulate: You succinctly and effectively communicate verbal and written technical and non-technical ideas and topics Kind, not (just) nice: You provide tough feedback in a clear and concise manner that does not diminish or belittle the recipient Opinionated: You bring strong opinions to discussions but are willing to change your mind when presented with new or better information Product-minded: You focus on the why just as much as the what or how Collaborative: You work within your team and cross-functionally to build consensus and achieve results Autonomous: You are self-motivated, able to hold yourself accountable, and can generate high-value work with little direct supervision What Youll Do Guide your team in delivering high quality, well tested technical solutions providing technical and project oversight Lead by example through the quality of your code and your approach to your work Own projects through the entire software development lifecycle - from planning and development to validation, iteration, and maintenance Translate conceptual work into well-crafted tech plans for review by technical leadership and key stakeholders Leverage your understanding of the business and engineering strategies to design experiments and high-value projects that impact the work your team is doing Expertly navigate complex systems and domains to identify key challenges and create plans to address them Own system quality and hold your team members accountable through constructive and actionable feedback Level up the team through code review feedback and knowledge sharing sessions Assist in the onboarding of new engineering hires What Youll Need While you dont need all of these to be successful in this role, we think youll be more successful the more you have 5+ years experience developing software in a production environment 2+ years experience in a senior engineer role Production experience with Node.js and Typescript Proven experience working in backend systems, designing RESTful APIs and codifying business logic on top of data stores Exceptional ability to communicate clearly and concisely, particularly in Slack and technical documents Experience in product development where you were a key decision maker Deep expertise in system architecture and design Proven success in operational excellence Cross-functional leadership and collaboration experience Familiarity with cloud environments, especially the Google Cloud stack Why Trellis? Because you deserve a career thats exciting, meaningful, and surrounded by people who lift you up. Were a group of curious, mission-driven humans rewriting the insurance experience and having a lot of fun along the way. At Trellis, youll make a real impact on a product millions rely on, and grow alongside a company thats scaling fast. What sets Trellis apart: A transparent, collaborative culture where ideas win, not titles ???? Big opportunities to take ownership and chart your growth ???? Competitive compensation (75th+ percentile) ???? Fully remote across the US & Canada ???? Quarterly virtual and/or in-person events that keep us connected Plus, the benefits are built to support your whole life: ???? Flexible vacation (yes, actually flexible) ???? 100% employer-paid health insurance for employees ???? Home office budget to create your perfect setup ???? Wellness programming, because balance matters ???? 401(k) and HSA contributions, FSAs, bonuses & equity opportunities ???? Paid parental leave ???? If you want a role where youll grow, be trusted, and build something that genuinely improves peoples lives, Trellis is the place. Join us. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Note: all employees must complete a background check prior to starting employment with Trellis or its subsidiaries #J-18808-Ljbffr