Retail Grooming Technician
2 months ago
** Position Description**
**Retail Grooming Technician** Location **Battle Ground, WA (Wilco)** Employment Status **Full Time, Limited Benefit** Pay range **15.50** **Retail Grooming Technician**
***Job Purpose:*** To deliver on the mission of wilco by profitably providing superior customer service.
***JOB SUMMARY:*** Answer phones, check-in/out pets, bathe pets, perform nail trims, train to groom pets, and delivers an excellent customer experience.
Supports Lead Groomer/Groomers and complies to standards and procedures.
***Location Job Responsibilities Include But Are Not Limited To The Following:***
- Performs roles and responsibilities of Receptionist/Bather/Groomer in training
- Greet customers and pets
- Communicates regularly with Lead, Store Manager, and grooming team on all aspects of grooming business.
- Answer phones, schedule appointments, check-in/out pets, return voice mail messages, input and validate information in computer
- Brush, bathe pets, groom pets
- Follows the daily task list - clean front desk, groom shop, bathing area, self-serve, folding towels, and assist with self-serve bathing
- Follows all safety protocols
- Supports and assists Grooming Staff
***Other Responsibilities Include but Are Not Limited to The Following:***
- Attend regular and special meetings as requested.
- Participates in training events hands-on, remote, online, etc.
- Perform excellent customer service.
- Assist with walk-in and scheduled nail trims, baths, and grooming services
*Special Skills/Training*
- Ability to interact effectively with customers and co-workers.
- Ability to efficiently handle all pets being groomed in a safe and humane manner.
- Ability to communicate effectively verbally and in writing
- Ability to operate computer and other automated office machines.
**Experience/Education**
- High School diploma or equivalent
- Pet/Animal handling experience or willingness to learn
*Physical Requirements*
- Regular standing, lifting, bending, and kneeling.
- Regular tool and safety equipment usage
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Wilco is an Equal Opportunity Employer.
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