Guest Services Specialist III

2 weeks ago

Antelope, United States Young Life Full time

All camps share a common purpose: creating an environment where Young Life staff bring Christ to life by creatively presenting the complete gospel of Jesus Christ. Speaking clearly from the Scriptures, camp speakers introduce kids to the person of Christ, the nature of humanity, the work of Christ on the cross, the hope of the resurrection and the opportunity for reconciliation with God.

Young Life requires all employees to sign a Statement of Faith. We recommend you read this statement before applying for any position.

Essential Duties:
Spiritual Formation: Intentionally provide opportunities for staff to grow deeper in their relationship with Jesus.

  • Participate in opportunities for growing deeper in your relationship with Jesus
  • With direction from supervisor, develop an annual personal spiritual growth plan.
  • Facilitate devotionals with summer interns and other camp staff.
Interpersonal Relationships: Help build relationships that reflect the character of God with guests, staff, vendors and neighbors to foster healthy community. Build relationships that reflect the character of God with guests, staff, vendors and neighbors to foster healthy community.
  • Develop relationships with summer assigned staff and leadership of school season groups.
  • Foster healthy, cooperative relationships with other departments at camp.
Attentive Hospitality: Equip servant leaders who anticipate and respond to the needs of our guests, staff and vendors, through Christ-like service.
  • Demonstrate a posture of service that anticipates guest needs and responds with professionalism through intentional decisions and systems.
  • Serve as host routinely during the summer camping season.
  • Host school season groups with proactive communication, troubleshooting, program and ride support.
  • Communicate guest needs to the rest of the guest services team and other departments.
Comprehensive Stewardship: Manage with integrity the finances, people, buildings and equipment that have been entrusted to our ministry.
  • Manage with integrity the finances, people, buildings and equipment that have been entrusted to our ministry through the guest services department.
  • Develop and equip interns and volunteers to participate in comprehensive stewardship of the guest services department.
  • Execute special projects as directed by the Guest Services Coordinator.
  • Support a culture of safety for all guests, staff, volunteers and visitors at camp.
  • Maintain and care for supplies and equipment within areas of responsibility, including purchasing in a cost-effective manner.
Talent Development: Through a consistent and accountable evaluation process, we identify and provide opportunities for staff in continuing education, leadership development, career-pathing and cross-training.
  • Demonstrate a desire to grow through engagement in the Individual Development Plan process and participation in training and development opportunities.
  • Train and supervise summer interns.
  • Identify and encourage candidates from Summer Staff and Intern group that have potential as future camp staff.
Embracing Excellence: Standing on the platform of national standards and metrics we gladly prepare an environment that glorifies Jesus Christ.
  • Execute daily responsibilities with attention to the standards and metrics required for excellent camp operations in one or more of the following areas: program support, audio-visual systems, rides, challenge courses, waterfront, recreation or medical.
  • Pursue continual improvement in areas above of responsibility.
Training Expectations:
  • Participate in national training events related to the areas supervised, such as sound training or challenge course training as well as training PACE calls Camp or Job Specific
Working Conditions:
  • If applicable, see attached document
Education:
  • BA/BS degree or equivalent life experience
Qualifications and Experience Required For The Job:
  • Demonstrate understanding of Young Life ministry, strategy and mission
  • Spiritual maturity •Self-starter who takes initiative
  • Ability to organize and prioritize tasks and manage time
  • Ability to communicate a sense of warmth, hospitality, and concern for all guests, vendors and staff
  • Physical ability to perform duties of Challenge Course Operator


Job Specific Working Conditions:

WFR is looking for a GS Specialist III who will be a trusted leader in the department with expertise in housekeeping, hosting and several specialties. During the summer season, they will lead the Guest Services operation at one of our two camps by ownership, execution and directing the team in all department responsibilities, and leading in spiritual formation for interns, summer staff, seasonal staff at their assigned camp. We see this role as a training opportunity to prepare someone with the skills and experience to become a Guest Services Manager. Throughout the school season (Oct-April), they will partner with the GSM in setting the tone for department culture, training & leading interns, overseeing specialties of their own and supporting the team in their own responsibilities.They are able to lead others with spiritual maturity, emotional intelligence and engaging a culture of hospitality, while also being a bridge-builder to partner with other departments to improve the overall guest experience.

Qualifications and Experience Required For The Job:

•Demonstrate understanding of Young Life ministry, strategy and mission
•Spiritual maturity
•Experience training and leading teams
•Self-starter who takes initiative and teaches others to do the same.
•Ability to organize and prioritize tasks.
•Ability to manage time of self and others.
•Able to communicate a sense of warmth, hospitality and concern for guests, vendors and staff

Job Specific Working Conditions:

Washington Family Ranch is a very remote property (located one hour from the closest grocery store) with a large dedicated staff that results in approximately 120 people living year round at camp. This creates a unique and spiritually rewarding environment of Christian work and fellowship. There are two camps located here: a high school focused camp (Canyon) and a middle school camp (Creekside). Affordable housing is available on property.

Notes:

Young Life is a relational ministry. Staff must be able to convey a sense of Christ-like hospitality and concern for guests and staff. Responding to the unexpected needs of a guest in a prompt and professional manner is important. All staff members are expected to represent Young Life positively and professionally within the community and be able to work with and minister to the volunteer high school and college-age young people who attend our camp.

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