Customer Care Associate I
5 months ago
Customer Care Associate I
Description **Who We Are:**
Stevens Manufacturing has served the aerospace and commercial industries since 1956. Located in a 64,000 square-foot facility in Milford, Connecticut, the company serves customers in all states and worldwide. As of February 2021, Stevens is a part of Essex Industries, which is family-owned company that has facilities in St. Louis, MO and Huntington Beach, CA.
**Summary of Job:**
The purpose of this job is to be the primary day-to-day contact for our customers concerning their orders and delivery schedules. Respond to customer inquiries, track orders, and input data into appropriate systems. This position is an integral part of the sales team and must be able to coordinate with a variety of internal customers.
**Essential Duties and Responsibilities may** include the following.
* Receive all customer inquiries, domestic and international. Send pro forma invoices, quotes, literature, lead-time, letters of credit, certificates of conformance, tracking, delivery dates, RAs and educates customers.
* Coordinate with customers and Export Compliance Manager to obtain export/import licenses and end user statement/information, as required.
* Provide phone support fielding customer inquiries.
* Receive and resolve customers concerns and issues.
* Monitor orders to insure on-time shipment by participating in open order/production meetings.
+ May entail monitoring customer websites for delivery schedules
* Maintains customer specific files and work instructions.
* Coordinates product returns and repairs from customer sites.
* Ability to navigate the internet to access customer-specific information from web-based portals.
* Back up and assist other sales and finance roles as required.
* Provide back-up to Shipping Coordinators as required.
* Demonstrate ability to operate independently without daily supervision from Supervisor.
* Perform special projects/tasks as assigned by your supervisor.
Requirements
**Required Education/Experience/Certifications:**
* Associates level degree of knowledge/training and 5-7 years of experience with customer interaction in person, over the phone, and via written correspondence; or equivalent combination of education and experience.
* Knowledge of a second language, desirable.
**Essex Covid Vaccine Policy**
At Essex, maintaining the health and safety of our employees and their families, customers and communities is our top priority. **It is required** for all employees to be fully vaccinated against Covid-19. Essex will enforce this requirement consistent with applicable state and federal law.
-
Customer Service Representative
4 weeks ago
Milford, Connecticut, United States Essex Industries Full timeJob SummaryThe Customer Care Associate I is responsible for serving as the primary point of contact for customers regarding their orders and delivery schedules. This role involves responding to customer inquiries, tracking orders, and inputting data into relevant systems. The ideal candidate will be able to coordinate with various internal customers and...
-
Customer Service Liaison
1 month ago
Milford, Ohio, United States Tata Consultancy Services Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Liaison to join our team at Tata Consultancy Services. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients and ensuring their needs are met in a timely and professional manner.Key Responsibilities:a) Respond to...
-
Customer Service Associate
3 days ago
Milford, New Hampshire, United States Circle K Stores, Inc. Full timeStore : 792 Elm St, Milford, New Hampshire 03055 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Customer Service...
-
BDC Customer Care Specialist
4 months ago
Milford, United States Chevroletofmilford Full time***Chevrolet of Milford*** has immediate openings for motivated team members in our fast growing, established Business Development Center. Previous success in a BDC Center or a Call Center is preferred but, not necessary. Bilingual is also a big plus!! Strong base plus commission pay structure gives plenty of stability with excellent earning potential. ...
-
Retail Sales Associate
2 weeks ago
Milford, Connecticut, United States Hobby Lobby Full timeJob Description - OverviewWe are currently seeking highly motivated and enthusiastic individuals to join our team as part-time Retail Sales Associates at Hobby Lobby Stores, Inc.Key Responsibilities:Provide exceptional customer service and ensure a positive shopping experience for all customers.Assist customers with finding products and answering questions...
-
Customer Service Associate
2 months ago
Milford, United States FCP Euro Full timeFCP Euro is hiring a Customer Service Associate for our service center in Milford, CT. Customer Service is at the heart of FCP Euro. It's been a part of our core values since day one and we continue to live and breathe it every day. This position is responsible for researching answers and responding to customer inquiries while upholding our industry-leading...
-
Customer Service Associate
2 weeks ago
Milford, United States FCP Euro Full timeThis role can be performed remotely once the initial 30-45-day on-site onboarding process has been successfully completed. FCP Euro is hiring a Customer Service Associate for our service center in Milford, CT. Customer Service is at the heart of FCP Euro. It's been a part of our core values since day one and we continue to live and breathe it every day. This...
-
Customer Service Associate
4 weeks ago
Milford, United States FCP Euro Full timeFCP Euro is hiring a Customer Service Associate for our service center in Milford, CT. Customer Service is at the heart of FCP Euro. It's been a part of our core values since day one and we continue to live and breathe it every day. This position is responsible for researching answers and responding to customer inquiries while upholding our industry-leading...
-
F&I Director
1 month ago
Milford, Connecticut, United States Stevens Ford Lincoln Full timeJob Title: F&I ManagerStevens Auto Group is seeking an experienced and ambitious F&I Manager to join our team. As a key member of our sales team, you will be responsible for upholding the highest ethical standards in every aspect of the job.Key Responsibilities:Create annual dealership sales forecasts by estimating total vehicle sales, gross and operating...
-
Sales Associate
2 weeks ago
Milford, Connecticut, United States Chico's Full timeJob Title: Sales AssociateAt Chico's FAS, we're committed to creating a unique and personalized shopping experience for our customers. As a Sales Associate, you'll play a key role in delivering exceptional customer service and driving sales growth in our chic boutiques.Key Responsibilities:Provide personalized styling and product recommendations to...
-
F&I Manager
4 weeks ago
Milford, Connecticut, United States Stevens Ford Lincoln Full timeJob Title: F&I ManagerStevens Auto Group is seeking an experienced and ambitious F&I Manager to join our team. As a key member of our sales team, you will be responsible for driving revenue growth and ensuring the highest level of customer satisfaction.Key Responsibilities:Develop and implement sales forecasts and strategies to achieve departmental...
-
Sales Associate
4 days ago
Milford, Connecticut, United States Michael's Inc Full timeJob SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Michaels. As a Sales Associate, you will be responsible for delivering exceptional customer service, helping customers find the products they need, and ensuring a fast and friendly checkout experience.Key ResponsibilitiesProvide excellent customer service,...
-
Customer Service Associate
3 weeks ago
Milford, United States furbaby.photos Full timeFur Baby is a high end, pet resort that offers doggie daycare, overnight boarding for cats and dogs, grooming and Retail that is looking to add professional, positive and creative individuals to its team! We are a growing small business and love to have fun, but also know that our jobs are extremely important in the lives and safety of our customers and...
-
F&I Director
3 weeks ago
Milford, Connecticut, United States Stevens Ford Lincoln Full timeAbout the RoleWe are seeking an experienced and ambitious F&I Manager to join our team at Stevens Auto Group. As a key member of our leadership team, you will be responsible for upholding the highest ethical standards in every aspect of the job.Key ResponsibilitiesCreate annual dealership sales forecasts by estimating total vehicle sales, gross and operating...
-
Sales & Customer Service Associate
3 weeks ago
Milford, United States Massage Envy Full timeOverview: Where Better Careers Begin! Massage Envy Milford: 1640 Boston Post Rd, Milford, CT 06460 Do you have a passion for helping others? At the Massage Envy Milford franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our...
-
Sales & Customer Service Associate
3 months ago
Milford, United States Massage Envy Full timeOverview: Where Better Careers Begin! Massage Envy Milford: 1640 Boston Post Rd, Milford, CT 06460 Do you have a passion for helping others? At the Massage Envy Milford franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our...
-
Sales Associate
1 week ago
Milford, Connecticut, United States Carter'sOshKosh Full timeAbout Carters/OshKoshCarters/OshKosh is the largest North American apparel retailer exclusively for babies and young children, encompassing Carters, OshKosh Bgosh, Skip*Hop, and Little Planet brands. We are committed to creating a diverse environment and are proud to be an equal opportunity employer.Job SummaryWe are seeking a Sales Associate to join our...
-
Production Worker I
2 weeks ago
Milford, Delaware, United States Dentsply Sirona Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Production Worker I to join our team at Dentsply Sirona. As a key member of our production team, you will be responsible for operating various types of production equipment, monitoring and assuring quality of product, and performing other duties as assigned.Key ResponsibilitiesOperate...
-
Sales Associate
3 days ago
Milford, Connecticut, United States Michaels Stores Full timeJob Summary:As a Sales Associate at Michaels Stores, you will be responsible for delivering exceptional customer service, helping customers shop our store, and finding what they're looking for. You will ensure all customers receive a fast and friendly checkout experience, complete truck unloading and merchandise duties throughout the store, and maintain...
-
Customer Service Associate Part Time
4 days ago
Milford, Connecticut, United States Goodwill of Delaware and Delaware County Full timeJob DescriptionAs a Customer Service Associate at Goodwill of Delaware and Delaware County, you will play a vital role in ensuring maximum internal and external customer satisfaction. You will oversee and participate in all sales floor and backroom store activities, maintaining a professional manner at all times.Key Responsibilities:Follow safety policies...