Deskside Support Technician

4 weeks ago


Peoria, United States Cynet Systems Full time

Job Description: dhering to SLAs. Minimum 5yrs hands on experience as deskside/Onsite support/local IT engineer. ITIL Processes awareness and adhering to Reporting to the Track Lead/Team Lead. Handling tickets / requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems. Troubleshooting technical issues. Ensuring that the processes are adhered to. Building and configuring PCs and laptops as well as loading software. Setup applications like outlook, Wi-Fi, VPN and Backup. Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices. Tracking work tickets on ITIL based ticketing systems like Service Now & Remedy. Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues. Performs repairs on computers, laptops, printers and any other authorized peripheral equipment. Improves and maintains customer and employee satisfaction. Performing asset inventory activities as needed. Create documentation for process and procedures. Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives. Providing frontline customer support at the Genius Bar, including hardware and software troubleshooting and diagnosis.



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