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Customer Service Representative
2 months ago
Make a Difference Outside the Classroom: Customer Service Representative (Former Teachers Welcome)
- Do you have a passion for helping others and a knack for clear communication?
- Are you a former teacher looking for a rewarding career that utilizes your valuable skills? If so, we want to hear from you
- Meaningful work: You'll make a positive impact by helping our customers achieve their goals.
- Transferable skills: Your teaching experience is a valuable asset We appreciate your patience, communication skills, and ability to solve problems.
- Supportive environment: We offer a collaborative and positive work atmosphere where you can learn and grow.
- If you're a passionate former teacher who is ready for a new challenge, we encourage you to apply
In this role, you will: manage all aspects of assigned accounts, identify opportunities and new business opportunities. Provide superior, value-added customer service which results in consistent and ongoing account satisfaction and goodwill with Pexco's customers.
Responsibilities
- Provide the highest level and professional customer service both internal and external, in a dynamic, fast paced world-class manufacturing facility
- Effectively balance a range of core customer service functions, striving to help increase the output and efficiency of the sales team and the overall success of the company
- Engage with customers on a regular basis to understand their needs and identify business opportunities
- Provide value added solutions and support while looking for ways to expand our existing business
- Collaborate with other team members to connect appropriate resources with opportunities and customer concerns
- Coordinate and convey all data and customer requirements needed to process customer orders and quotes
- Collect and analyze customer data to understand trends and opportunities
- Inform Customer Service Manager and other management as needed of critical deadlines, customer requests, quality issues and all other significant information through written and/or verbal communication in a competent and reliable manner
- Initiate and track quotes and new part orders
- Monitor current payment trends, make recommendations to the credit manager on specific accounts, and provide assistance in collecting delinquent invoices through purchasing contacts in coordination with Accounting
- Actively strive for customer satisfaction and on time in full ratings of 100%
- Cross train for proficiency on all accounts
- Develop and maintain respectful internal working relationships and contribute to a productive results-oriented climate
- Performs other duties as apparent or assigned
- Demonstrated high level of internal and external Customer Service and customer satisfaction
- Work with internal team to maintain exceptional supplier rating with assigned accounts
- Work with finance to ensure assigned account's receivables are current
- Demonstrated compliance with company values and code of conduct as a team-player
- Education: bachelor's degree (preferred)
- Excellent communication skills, both written and verbal
- Ability to quickly grasp and execute duties with minimal verbal instruction
- Ability to maintain professional demeanor, positive attitude and high level of service during stressful situations
- Excellent strategic thinking and planning skills
- Proficient in Microsoft Office programs with an emphasis in Excel and data analysis
- Strong organizational skills with a keen eye for detail
- Demonstrates compliance with all Safety Protocols and Practices
For more than 50 years, Pexco Aerospace (www.pexcoaerospace.com) has been dedicated to fostering a culture built on valuing our employees. Pexco is a leader in the aircraft interiors market. We have a close-knit family culture where all employees feel welcome and encouraged to contribute to the company's long-term success.
Pexco Aerospace is the world's leading designer and producer of aerospace components made from highly engineered resins and polymers. Pexco supplies parts to virtually all OEMs and airlines worldwide with a primary focus on commercial aircraft interiors. Based in Yakima, WA, our 145,000-square-foot facility houses Research Development, Engineering, Tooling Design and Production; allowing us to quickly transform ideas into reality, constantly exceeding our customer's expectations.
Pexco Aerospace is part of the TransDigm Group (NYSE: TDG), one of the world's leading suppliers of highly engineered components for virtually all aerospace applications. Our parent company allows us to continually invest both in our employees through an excellent benefits package, as well as new products and technologies that enable us to compete in the global aerospace market. Pexco focuses on accountability and provides tremendous opportunities for personal and professional growth for those so inclined. We hire great people from various backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and enthusiasm for aerospace, you will find a home at Pexco.
Our central location allows easy access to the Yakima, Columbia, and Snake Rivers, mountains and lowland lakes, abundant greenways, and scenery you'll have to see to believe. In Yakima, you'll find 300 days of sunshine a year in a city nestled in a valley surrounded by camel-colored desert hills. You'll enjoy four distinct seasons and endless opportunities to enjoy the great outdoors. Should you choose to hit the road, Seattle, Portland, and Spokane are within a three-hour drive, close enough to enjoy without having to deal with a grid-locked life.
We offer a generous benefits package including: medical, dental, vision, FSA/HSA plans, short-term disability, long-term disability, life, AD D, critical illness, hospital indemnity, accident coverage, EAP, legal, ID theft, pet insurance, commuter benefits, tuition assistance, 401k plan with employer match, and profit sharing. New employees enjoy eighty hours of vacation, 8 paid holidays and 7 days of personal time. Candidates must be authorized to work in the U.S. Pay Range: $20-35/hr
Physical Demands
- Regularly required to sit, stand and walk about the facility - perhaps spending extended periods of time standing, and occasionally bending or stooping
- Works in an office and manufacturing environment
- Occasionally exposed to dust, odors, fumes and noise
EEO Employer/Disabled/Protected Veteran
