Customer Service Representative

1 month ago

Greenville, United States Attindas - US Full time
Description

Position at Attindas - US

JOIN OUR CARING CULTURE AT ATTINDAS HYGIENE PARTNERS

Attindas is offering exciting opportunities for Customer Service Representative at our Greenville, NC manufacturing facility

Attindas Hygiene Partners designs, manufactures, and markets absorbent hygiene products. The company sells adult incontinence and infant diapers, among other products, into the healthcare, retail, and direct-to-consumer channels under brands including Attends, Indas, and Comfees as well as a wide range of private label brands for retailers.

We seek the best people to drive our business to the next level. We offer comprehensive benefits package which includes:
  • Health
  • Dental
  • Vision
  • STD/LTD
  • Life Insurance
  • 401K 3% of your Compensation/ $0.50 for every $1 on your first %5
  • 12 Paid Holidays
  • Paid vacation
  • Tuition Reimbursement
  • Employee Assistance Program
Job Title: Customer Service Representative

Pay Range: $20.00-$23.50

Job Description: This position strengthens business relationships and builds a partnership between Attindas Hygiene Partners and our customers. These tasks include, but are not limited to managing order processes, coordinating logistics activity, working closely with transportation, and planning. It requires enforcing Attindas's commercial policy, and negotiating exceptions to standard practice, when necessary, proactively communicating changes, managing return requests, analyzing customer demand, and positioning yourself to be recognized by the customer as their primary representative Attindas.

Principle Accountabilities/Key Duties:
  • Process customer orders accurately into Oracle. Proactively control and manage customer orders within the Supply Chain to ensure on-time delivery. Process EDI orders 2 to 3 times daily. Access customer portal to obtain data and process orders.
  • Proactively communicating situations which may prevent receipt of our products as ordered, such as customer hold situations, product supply or transportation issues. Communicate any customer driven changes to the internal supply chain partners.
  • Apply knowledge of Demand Planning, Logistics, and Cost Analysis to improve the customer's experience.
  • Research, troubleshoot, and resolve customer request and inquiries, including complaints, returns, pricing, shipment tracking, and all logistical issues utilizing appropriate internal resources. Take independent action and make decisions when necessary, that serve our customers.
  • Participate in supply chain process improvements activities; establish best practices for managing assigned accounts; including development of tools (reports, communications, etc.) to maintain optimum quality service levels.
  • Review daily impact of incoming orders on shipping and production capacity, and work with internal supply chain partners, external customers, and sales representatives to correct outages.
  • Work closely with shipping, transportation and planning departments to ensure that orders flow through the supply chain in a level manner.
  • Use EtQ CAPA (Corrective Action Preventative Action) software to improve productivity and effectiveness.
  • Perform data analysis and interpret the data on an as-needed basis using Excel and MS Access.
Qualifications:

Required:
  • Two (2) year degree in business related field
  • Minimum of two (2) years in customer service or related manufacturing, logistics, or business support role involving interaction with internal and external customers
  • High degree of proficiency in PC skills to include MS Outlook, Word, Excel, Access, and PowerPoint.
  • Should understand supply chain interfaces thoroughly in order to identify issues and engage internal resources as appropriate to meet the changing needs of our customers
  • Experience with an ERP system (Oracle is a plus)
  • Detail oriented/ Strong analytical skills
  • Above average inter-personal and telephone skills with excellent written and oral communication skills
Preferred:
  • Experience with Oracle
  • Experience with customer portals
  • Experience in Demand Planning and Logistics
  • Ability to work multiple tasks to meet deadlines
  • Experience in EtQ CAPA and Business Intelligence (BI) software
  • Strong organizational skills, ability to work independently, and function well in a team environment
  • Ability to make decisions and take action in a way that meets the intent of company policy, goals, and objectives
  • Four-year degree in Business Administration, Industrial Distribution, or related field is preferred.
Competencies:
  • Excellent verbal and written communication skills
  • Analytical skills which can be effectively communicated
  • Must have excellent attitude and interpersonal skills to work effectively with customers, and other departments
  • Must be able to handle multiple detailed tasks independently and in a team environment
  • Proficiency with all Microsoft office platforms
  • Intermediate to Advanced skills in Microsoft Excel to include using pivot tables and formulas to undertake data analysis


Attindas is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, color, sex (including gender identity or expression, sexual orientation, and pregnancy), marital status, religion, national origin, genetic information, disability, or veteran status.

  • Customer Service Representative

    4 days ago

    Greenville, Alabama, United States Alfa Insurance Sales Representative Full time

    About This RoleAre you interested in a career path and not just a job? As an Alfa Insurance Sales Representative, you will make a difference in the lives of policyholders and the community. You will create lifelong relationships by providing exceptional customer service and protecting those things that are most important.This role requires a positive,...

  • Customer Service Representative

    2 months ago

    Greenville, United States Wesco Full time

    Wesco - 706A Garlington Rd [Customer Service Representative] As a Customer Service Representative at Wesco, you'll: Respond to customer inquiries by telephone, e-mail, and/or walk-ins to provide inquiry or problem resolution; Resolve mostly routine and some non-routine, more complex problems and communicate solution or requested information to the customer;...

  • Customer Service Representative

    4 days ago

    Greenville, Michigan, United States Walmart Full time

    Job Title: Customer Service RepresentativeAbout the Role:As a Customer Service Representative at Walmart, you will be responsible for ensuring that our customers receive exceptional service. Your primary duties will include reviewing customer orders, locating and selecting merchandise on the sales floor, and ensuring that customer orders are filled...

  • Customer Service Representative

    6 days ago

    Greenville, South Carolina, United States NEW SEG CORP Full time

    Are you passionate about delivering exceptional customer experiences? Do you have a strong background in Customer Service? If so, we encourage you to apply for the Customer Service Representative role at NEW SEG CORP. Estimated salary for this position in the local area is approximately $48,000 - $58,000 per year.About the Position:As a Customer Service...

  • Customer Service Representative

    4 days ago

    Greenville, South Carolina, United States Domino's Pizza LLC Full time

    At Domino's Pizza LLC, we're looking for a Customer Service Representative to join our team. This role involves working in a fast-paced environment, interacting with customers, and providing them with an exceptional experience.The estimated salary for this position is around $35,000 per year, depending on location and experience. As a Customer Service...

  • Customer Service Representative

    4 days ago

    Greenville, Texas, United States Brookshire's Grocery Company Full time

    We're seeking a skilled and motivated Customer Service Representative to join our team at Brookshire's Grocery Company! As a Customer Service Representative, you will play a crucial role in driving sales and enhancing customer satisfaction. Key responsibilities include:Ensuring accurate checkout totals and processing transactions efficientlyStaying...

  • Customer Service Representative

    4 days ago

    Greenville, South Carolina, United States Kangaroo Express Full time

    **Job Description:** Customer Service RepresentativeKangaroo Express is looking for a motivated and detail-oriented individual to fill the role of Customer Service Representative. In this position, you will be responsible for ensuring a seamless customer experience by addressing customer inquiries, resolving issues, and promoting products.**Key...

  • Customer Service Representative

    4 days ago

    Greenville, Ohio, United States Marshalls Full time

    We are looking for a Customer Service Representative to join our team at Marshalls. As a Customer Service Representative, you will be responsible for providing exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.About the Role:In this role, you will have the opportunity to work with a...

  • Customer Service Representative

    4 days ago

    Greenville, North Carolina, United States 7-Eleven Full time

    **Job Description:** Customer Service RepresentativeWe are seeking a highly motivated and friendly individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service, processing transactions accurately, and maintaining a clean and safe store environment.**About the Role:This is...

  • Customer Service Representative

    4 days ago

    Greenville, North Carolina, United States Food Lion Full time

    Job DescriptionWe are seeking a highly skilled and dedicated Customer Service Representative to join our team at Food Lion. This is an excellent opportunity for individuals who enjoy working in a fast-paced environment and providing top-notch customer service.The ideal candidate will have strong communication skills, be able to multitask with ease, and...

  • Customer Service Representative

    4 weeks ago

    Greenville, South Carolina, United States Prime Hires Full time

    Job Title: Customer Service Representative Company Overview:At Prime Hires, we strive to provide top-tier talent to our clients and unsurpassed career opportunities to our candidates while ensuring the best fit for both. With almost 3 decades of experience and offices across North America, we have built our reputation on strong relationships and trust with...

  • Customer Service Representative

    4 days ago

    Greenville, Alabama, United States Wal-Mart Stores , Inc. Full time

    **Job Description:** Customer Service Representative**Overview**As a Customer Service Representative, you'll be the face of our company, responsible for delivering exceptional customer experiences and ensuring customer satisfaction.**Key Responsibilities**Your primary responsibilities will include:Greeting and serving customers with a smileAnswering customer...

  • Customer Service Representative

    4 days ago

    Greenville, South Carolina, United States Kangaroo Express Full time

    OverviewKangaroo Express is a retail convenience store chain offering various services to customers. As a Customer Service Representative, you will be responsible for creating a positive shopping experience by greeting customers, operating the register, and providing excellent customer service.Salary: $12-$15 per hour, depending on location and experience.

  • Customer Service Representative

    1 week ago

    Greenville, South Carolina, United States Food Lion Full time

    Job Title: Customer Service RepresentativeEstimated Salary: $22,000 - $35,000 per yearAbout the Job:We are seeking a friendly and approachable Customer Service Representative to join our team at Food Lion. In this role, you will be responsible for providing exceptional customer service, answering customer inquiries, and resolving issues in a professional and...

  • Customer Service Representative

    2 weeks ago

    Greenville, South Carolina, United States Floor & Decor Full time

    Key ResponsibilitiesThe Customer Service Representative will be responsible for greeting customers, answering questions, and resolving any issues that may arise. This role requires excellent communication skills and the ability to work effectively in a team environment.

  • Customer Service Representative

    3 days ago

    Greenville, Texas, United States Staff My Agency Full time

    Staff My Agency: Bilingual Customer Service RepresentativeWe are seeking a qualified professional to join our winning team as a Customer Service Representative. As an Agent Team Member, you will receive a competitive salary plus bonus, paid time off, valuable experience, and growth potential.This role is perfect for a motivated self-starter who thrives in a...

  • Customer Service Representative

    4 days ago

    Greenville, South Carolina, United States Kangaroo Express Full time

    Kangaroo Express is committed to hiring talented individuals who are passionate about delivering outstanding customer experiences. As a Customer Service Representative, you will play a critical role in ensuring that our customers receive top-notch service and leave our stores satisfied.We offer a competitive salary of $12-$15 per hour, opportunities for...

  • Customer Service Representative

    2 weeks ago

    Greenville, South Carolina, United States Strand Hospitality Services Full time

    We are looking for a skilled and charismatic Customer Service Representative to join our team at Strand Hospitality Services. As a Customer Service Representative, you will play a vital role in delivering exceptional guest experiences and ensuring our hotel remains one of the top-ranked Home2 Suites in the country.About the Role:Respond to guest inquiries...

  • Customer Service Representative

    2 weeks ago

    Greenville, South Carolina, United States The Boyd Group Full time

    Job OverviewThe Boyd Group seeks a highly skilled Customer Service Representative to join our Repair Facility Team. As a key member of our team, you will be responsible for providing exceptional customer experiences while managing working relationships with customers and insurance companies.This role requires strong multitasking abilities, attention to...

  • Customer Service Representative

    4 days ago

    Greenville, Ohio, United States Rural King Full time

    Rural King is seeking a highly motivated Customer Service Representative to join our team. As a Cashier at Rural King, you'll be responsible for providing top-notch customer service, answering questions, and resolving any issues that may arise during the shopping process.We offer a comprehensive benefits package, including health insurance, paid time off,...